Introduction

This is the 2012 edition of a Sandwell Multi AgencyDirectory that includes useful contact information for victims of domestic abuse.

The directory contains details of key agencies involved in the support of survivors of Domestic Abuse and their children in the Sandwell Metropolitan Borough and nearby Areas. It also contains some national numbers and websites. Information in the directory gives details about accommodation, drugs/alcohol and mental health support, children and adult support and other support agencies.

Multi Agency Directory of Services- related to Domestic Abuse

Pages

Accommodation support3-16

Black/Asian & Other Minority17-26

Ethnic Women’s Support

Children support27-32

Disability support33

Drugs/Alcohol and Mental Health34-36

Support

Health Support37-43

Money Matters44-46

Any other support Agencies48-53

Solicitors54

Useful website addresses55

Out of Hours Services 56

Multi Agency Directory of Services Accommodation Support

AGENCY

/

Aven House

ADDRESS

/ Confidential address. Travel directions will be given to new residents.

TELEPHONE NUMBER

/ 01922 746574

FAX NUMBER

/ 01922 723702

EMAIL ADDRESS

/ No

WEBSITE

/ No
OPENING HOURS / 7.15am-11.pm Monday to Sunday

CONTACT PERSON (S)

/ (Staff 24hrs)

MAIN SERVICE USERS

/ Women and children who are suffering or have suffered domestic violence.

HOW TO ACCESS THE SERVICE

/ Self or Agency referrals. By phone. (24 hours daily).
BRIEF SUMMARY OF SERVICE /
  • Secure short-term accommodation in a positive warm and homely environment for women and children who are suffering or who have suffered domestic violence.
  • Keyworking system
  • Help with application for housing
  • Liaison with solicitors
  • Provide follow-up support for as long as required
  • The project is staffed 24 hours a day.

AGENCY

/

Elizabeth Attwood House

Halesowen

ADDRESS

/ Confidential address. Travel direction given to new residents.

TELEPHONE NUMBER

/ 01384 864334
Out of hours number 07710106993

FAX NUMBER

/ 01384864322

EMAIL ADDRESS

/

WEBSITE

/ CHADD
OPENING HOURS / Office hours until 11:30pm then out of hours number.

CONTACT PERSON (S)

MAIN SERVICE USERS

/ Women with children, single women. Boys are accepted up to the age of 15.

HOW TO ACCESS THE SERVICE

/

Telephone referrals only

BRIEF SUMMARY OF SERVICE /
  • Accommodates 13 families in their 4 houses and 2 move-on flats.
  • Families may stay until they are re-housed
  • Support with grant application
  • Support to view property
  • Advise on housing, finances and parenting skills
  • Arrange counselling
  • Arrange solicitors
  • Attends court with resident
  • Weekly visits from health visitor
  • Aftercare worker provides follow-up support.

AGENCY

/ The Haven (Wolverhampton)

ADDRESS

/ Confidential address. Travel directions will be given to new residents.

TELEPHONE NUMBER

/ 01902 713001 (24-hours)
08000 194 400 (24-hrs)

FAX NUMBER

/ 01902 572144

EMAIL ADDRESS

/

WEBSITE

/
OPENING HOURS / 24 hours

CONTACT PERSON (S)

MAIN SERVICE USERS

/ Women and any dependant children who are homeless through reasons such as Domestic Violence and need safety, shelter, stability and support within an environment of equality, dignity and respect.

HOW TO ACCESS THE SERVICE

/

Telephone referrals only – Require as much background information as possible when a referral is made.

BRIEF SUMMARY OF SERVICE /
  • 5 refuges in Wolverhampton for women and their dependants who are homeless as a result of domestic violence.
  • Also accommodates single women.
  • 24 hour staff cover at 2 hostels, and emergency on-call at 3 hostels
  • Outreach service and helpline
  • Key work system
  • Counselling for women and children
  • Asian women’s worker
  • Resettlement worker
  • Floating support team
  • Help with applications, grants, finding furniture and arranging new schools, doctors and utilities
  • Follow-up support provided for as long as required
  • Emotional and practical support
  • Play development worker
  • Family support workers

AGENCY /

Humdard Project

ADDRESS / Confidential address. Travel directions will be given to new residents.
TELEPHONE NUMBER / Help line number: 0845 6076474
Office number: 0121 541 1962 (Monday to Friday 9am to 5pm)
FAX NUMBER / 0121 561 4601
WEBSITE /
OPENING HOURS / 9 - 5 pm – (Helpline is 24 hour)
CONTACT PERSON (S)
EMAIL ADDRESS /

MAIN SERVICE USERS

/ Asian women with or without children who experience domestic violence

HOW TO ACCESS THE SERVICE

/

Self or Agency referrals.

No local referrals due to location of service.
BRIEF SUMMARY OF SERVICE /
  • 24 hour help line accommodation.
  • Outreach support
  • Provision of emotional support/a listening ear.
  • Home visiting
  • Help in claiming benefits
  • Making links with community groups/activities
  • Attending appointments, courts, and solicitors, DHSS.
  • Any other aspects that the women and project feel are appropriate.
  • Part of Sandwell Women’s Aid providing refuge accommodation, community support and resettlement

AGENCY

/ Sandwell Women’s Aid

ADDRESS

/ Confidential address. Travel directions will be given to new residents.

TELEPHONE NUMBER

/ 0121 552 6448 (24 hour help-line)
0121 553 0090

FAX NUMBER

/ 0121 525 1155

EMAIL ADDRESS

/

WEBSITE

/
OPENING HOURS / 24 hours

CONTACT PERSON (S)

MAIN SERVICE USERS

/ Provides emergency accommodation and support for women who have experienced domestic violence.
Unable to accommodate families with boys age 13 or over.
Any victim of domestic violence, rape and sexual violence. Not age specific and can support some male victims

HOW TO ACCESS THE SERVICE

/ Self or agency referrals. Phone (24 hours)
BRIEF SUMMARY OF SERVICE /
  • Provision of accommodation, support, advice, guidance and counselling to victims of domestic violence, rape and sexual violence
  • 24-hour service is provided offering counselling over the phone, advice line and referrals.
  • Emergency accommodation for women and their children who experience domestic violence.

Asian counselling

  • After care for previous residents and weekly support group
  • Out reach for women who do not wish to leave their home.
  • Awareness raising to agencies that may deal with/work with domestic violence.
  • Attendance at meetings such as court, solicitors.
  • Family support- working with both the mother and children both through play and parenting skills.
  • Off and on site counselling and support.

AGENCY

/

Housing Advice

ADDRESS

/ Sandwell MBC
The Council House Oldbury

TELEPHONE NUMBER

/ 0121 569 5236 / 6000

FAX NUMBER

/ 0121 569 3543

EMAIL ADDRESS

WEBSITE

/
OPENING HOURS / 9.00 am – 5.30 p.m

CONTACT PERSON (S)

MAIN SERVICE USERS

/ The Public of Sandwell

HOW TO ACCESS THE SERVICE

/ Telephone
BRIEF SUMMARY OF SERVICE /
  • Advice on Landlord and Tenant Law
  • Specialist advice on Homelessness – the law and provision of temporary accommodation where necessary.

AGENCY

/

Sandwell Homes

Lion Farm Homeless Team

ADDRESS

/ Lion Farm Neighbourhood Office
Hartelbury Road
Lion Farm Estate
Oldbury
B69 1EQ

TELEPHONE NUMBER

/ 0121 569 6000

FAX NUMBER

/ 0121 569 5204

EMAIL ADDRESS

WEBSITE

OPENING HOURS / Mon, Tue, Thur 9am-5pm/Wed 9am-1pm, Fri 9am-4.30pm

CONTACT PERSON (S)

MAIN SERVICE USERS

/ All Homeless enquiries

HOW TO ACCESS THE SERVICE

/ Phone or visit
BRIEF SUMMARY OF SERVICE /
  • Repairs and maintenance of Council Housing
  • Allocation of tenancy
  • Advice to tenants
  • Home contents insurance for council tenants

AGENCY

/

Sandwell Council Housing Service

ADDRESS

/ West Bromwich Housing Service Centre, Sandwell Homes
Housing Options, Court House
335- 337 High Street, WestBromwich, B71 8LU

TELEPHONE NUMBER

/ 0121 569 6000 option 3
An Initial Assessment is undertaken by Customer Service Centre which is forwarded to the Housing Options Team, priority of cases are determined.
Sandwell Council, Community Care Service: 0121 569 5099
Emergency out of Hours telephonenumber: 0121 569 6800/6883

FAX NUMBER

/ 0121 569 3543

EMAIL ADDRESS

/

WEBSITE

/
OPENING HOURS / Court House
9.00 am – 5.00pm Monday, Tuesday.
Thursday and Friday
Wednesday 9.00am – 7pm
Saturday 9.00am – 1pm
at Oldbury Council House, Freeth Street, Oldbury,
Phone lines available Monday – Friday
9am – 8pm
CONTACT PERSON (S)

MAIN SERVICE USERS

/ Members of the public who are threatened with homelessness/homeless.
West Bromwich Neighbourhood Centre – service delivered: Choice Based Lettings enquiries, rent enquires, tenancy management enquiries

HOW TO ACCESS THE SERVICE

/ Telephone
Emergency homeless – present to Neighbourhood Service Centres: West Bromwich, Blackheath, Princes End, Smethwick, Wednesbury, Oldbury (freephone available)

ADDRESS

/ Tipton Neighbourhood Centre
High Street
Princes End
Tipton
DY4 9JB

TELEPHONE NUMBER

/ 0121 569 6000

FAX NUMBER

/ Fax: 0121 569 5248

EMAIL ADDRESS

/
OPENING HOURS / Opening Hours: Monday, Tuesday, Thursday, Friday 9:00am - 5:00pm. Wednesday 9:00am - 7.00pm.
FURTHER INFORMATION: / This office is able to receive payments for rent, Council Tax and business rates. Please note cash desk is closing 30 minutes before office.

NAME

/ Wednesbury Neighbourhood Centre
41 / 42 High Bullen
Wednesbury
WS10 7EY
CONTACT PERSON(S)
FAX NUMBER / 0121 569 3543
EMAIL ADDRESS /
OPENING HOURS / Opening Hours: Monday, Tuesday, Thursday, Friday 9:00am - 5:00pm. Wednesday 9:00am - 7.00pm.
FURTHER INFORMATION / Property Shop services are located at this Housing Service Centre. This office is able to receive payments for rent, Council Tax and business rates. Please note cash desk is closing 30 minutes before office.

ADDRESS

/ Smethwick Neighbourhood Centre
Council House
High Street
Smethwick
B66 3NT

TELEPHONE NUMBER

/ 0121 569 6000

FAX NUMBER

/ 0121 569 5282

EMAIL ADDRESS

/
OPENING HOURS / Opening Hours: Monday, Tuesday, Wednesday 9:00am - 5:30pm. Thursday 9:00am - 7.00pm. Friday 9.00am - 5.00pm
CONTACT PERSON (S)
FURTHER INFORMATION / There is no payment facility at this office.

ADDRESS

/ Blackheath Neighbourhood Centre
Payne Street
Blackheath
B65 0DH

TELEPHONE NUMBER

/ 0121 569 6000

FAX NUMBER

/ 0121 569 7335

EMAIL ADDRESS

/
OPENING HOURS / Monday, Tuesday, Thursday, Friday 9:00am - 5:00pm. Wednesday 9:00am –
7.00pm.
CONTACT PERSON (S)
FURTHER INFORMATION / Property Shop services are located at this Housing Service Centre.This office is able to receive payments for rent, Council Tax and business rates. Please note cash desk is closing 30 minutes before office.

ADDRESS

/ Oldbury Neighbourhood Centre
Sandwell Council House
Freeth Street
Oldbury
B69 3DE

TELEPHONE NUMBER

/ 0121 569 6000

FAX NUMBER

/ 0121 569 5182

EMAIL ADDRESS

/
OPENING HOURS / Monday, Tuesday, Thursday 8:45am - 5:15pm. Wednesdays 8.45am - 7.00pm. Friday 8:45am - 4:45pm.
CONTACT PERSON (S)
FURTHER INFORMATION / Payments are received at this location Cashiers Services open 8.15 am to 5.15pm Monday to Thursday 8.15 am to 4.45pm Friday.

AGENCY

/

SHARP Hostel

ADDRESS

/ 57 Edgbaston Road
Smethwick
B66 4LG

TELEPHONE NUMBER

/ 0121 558 2104

FAX NUMBER

/ 0121 558 1427

EMAIL ADDRESS

WEBSITE

OPENING HOURS / Monday-Friday 9.00am-8.00pm
Saturday-Sunday 6.00pm-8.00pm

CONTACT PERSON (S)

MAIN SERVICE USERS

/ Single homeless people and couples

HOW TO ACCESS THE SERVICE

/ Self or agency referrals. Phone or call in. Interview. Require proof of ID.
BRIEF SUMMARY OF SERVICE /
  • Emergency short stay accommodation for single homeless people and couples.
  • Key working system
  • Support around life and social skills, education and employment
  • Advice on move on options
  • Help with applications and grants
  • Local authority housing officer visits weekly or as required.

AGENCY

/ S.H.A.R.P. (Gap Project)
Sandwell Homeless and Resettlement Project LTD

ADDRESS

/ The Office
24 Selby House
Wallace Close
Oldbury
B69 1HW

TELEPHONE NUMBER

/ 0121 544 0919

FAX NUMBER

/ 0121544 3269

EMAIL ADDRESS

WEBSITE

OPENING HOURS / Monday-Friday 9.00am-5.00pm

CONTACT PERSON (S)

MAIN SERVICE USERS

/ 16- 21yrs

HOW TO ACCESS THE SERVICE

/ Agency referrals only
(All referrals assessed by Sandwell.M.B.C. Housing Direct.
BRIEF SUMMARY OF SERVICE /
  • Supported accommodation for young single people and couples with or without children
  • Key workers are at hand to support and encourage life skills training
  • Follow up support is provided for as long as needed once a resident has moved on
  • Help with housing grant application
  • Viewing properties
  • Finding furniture
  • Midwife, health visitor and sexual health team visit as required.

AGENCY

/

West Bromwich YMCA

ADDRESS

/ 38 Carters Green
West Bromwich.
B70 9LG

TELEPHONE NUMBER

/ 0121 524 1950

FAX NUMBER

/ 0121 524 1978

EMAIL ADDRESS

/ No

WEBSITE

/ YMCA
OPENING HOURS / Monday-Friday 9.00am-9.00pm

CONTACT PERSON (S)

MAIN SERVICE USERS

/ Single homeless people aged 16-49 with support needs, including young people aged 16-24 with support needs around training and employment

HOW TO ACCESS THE SERVICE

/ Self or agency referrals.
Phone.
Application form completed by prospective resident or referring agency prior to interview. Proof of ID and references.
BRIEF SUMMARY OF SERVICE /
  • Supported accommodation
  • Support with independent living skills
  • Fitness centre
  • Sports hall
  • Community café
  • Resettlement help with benefits, applications, grants and finding furniture.
  • Follow up support for up to 6 months

Multi Agency Directory of Services

Black/Asian & Other Minority Ethnic Women’s Support

AGENCY

/

Afro-Caribbean Resource Centre

ADDRESS

/ Thomas Street
West Bromwich
B70 6LY

TELEPHONE NUMBER

/ 0121 525 9177

FAX NUMBER

/ 0121 580 1008

EMAIL ADDRESS

WEBSITE

OPENING HOURS / Mon, Tues, Thurs – 9.00am-5.30pm
Weds 9.00am-5.30pm, 7-9pm youth club
W/ends sat 7.00pm-1.00am
Sun 7.00pm-10.30pm

CONTACT PERSON (S)

MAIN SERVICE USERS

/ Local people, particularly people from the African Caribbean community

HOW TO ACCESS THE SERVICE

/ Call in or phone
BRIEF SUMMARY OF SERVICE /
  • Centre for local people
  • Day care
  • Home care
  • Meals on wheels (charges apply) for older African Caribbean
  • Education support for younger people
  • Health advice
  • Employment training and information technology training for local community
  • Education and employment training at different venue.

AGENCY

/

Bangladeshi Islamic Centre

ADDRESS

/ 10 – 11 Lewisham Road
Smethwick
B66 2BP

TELEPHONE NUMBER

/ 0121 558 8204

FAX NUMBER

/ 0121 558 8204

EMAIL ADDRESS

/

WEBSITE

/
OPENING HOURS / Monday-Friday 9.00am – 5.30pm

CONTACT PERSON (S)

MAIN SERVICE USERS

/ The local Bangladeshi Community

HOW TO ACCESS THE SERVICE

/ Drop-in, phone or contact for an appointment
BRIEF SUMMARY OF SERVICE /
  • Advice and information for the local Bangladeshi community on health, housing, education, welfare rights, employment and training.
  • Interpreting and translating service
  • Youth outreach work
  • Women’s development work
  • Men’s health advice work

AGENCY

/ Birmingham Chinese Community Centre

ADDRESS

/ 99 Bradford street
Digbeth
Birmingham
B12 0NS

TELEPHONE NUMBER

/ 0121 685 8510

FAX NUMBER

/ 0121 685 8512

EMAIL ADDRESS

/

WEBSITE

/
OPENING HOURS / Monday Thursday 9-5pm
Friday 9-4pm

CONTACT PERSON (S)

MAIN SERVICE USERS

/ Chinese community

HOW TO ACCESS THE SERVICE

/ Phone for appointment
Drop in service
BRIEF SUMMARY OF SERVICE /
  • Immigration advice
  • Legal advice
  • Emotional support
  • Mental health advice
  • Benefits advice
  • Interpreting service.

AGENCY

/

BHAROSA

ADDRESS

/ Sparkbrook Community & Health Centre
34 Grantham Rd
Sparkbrook
Birmingham
B11 1LU

TELEPHONE NUMBER

/ 0121 303 0368/69

FAX NUMBER

/ 0121 303 0367

EMAIL ADDRESS

/

WEBSITE

/ BHAROSA
OPENING HOURS / Monday-Thursday 9.00am-5.00pm
Friday 9.00am-4.00pm

CONTACT PERSON (S)

MAIN SERVICE USERS

/ Asian women and young girls 18+

HOW TO ACCESS THE SERVICE

/ Agency and self referrals
BRIEF SUMMARY OF SERVICE /
  • Emotional support that is culturally and linguistically sensitive to the specific needs of the women experiencing domestic violence and young girls being forced into marriage
  • Counselling, advice, empowerment, self esteem and confidence building skills in a structured format
  • Sign post clients in the right direction

AGENCY

/

Humdard project

ADDRESS

/ Confidential address. Travel directions given to new residents

TELEPHONE NUMBER

/ Help line number: 0845 6076474
Office number: 0121 541 1962 (Monday to Friday 9am to 5pm)

FAX NUMBER

/ 0121 544 7529

EMAIL ADDRESS

/

WEBSITE

/
OPENING HOURS / 9-5pm

CONTACT PERSON (S)

MAIN SERVICE USERS

/ Asian women who experience domestic violence

HOW TO ACCESS THE SERVICE

/

Self/Agency referrals.

No local referrals due to location of service.
BRIEF SUMMARY OF SERVICE /
  • 24 hour help line
  • Emergency Temporary Accommodation
  • Outreach support
  • Provision of emotional support/a listening ear.
  • Home visiting
  • Help in claiming benefits
  • Making links with community groups/activities
  • Attending appointments, courts, and solicitors, DHSS.

AGENCY

/

Muslim Women’s Help line

ADDRESS

/ Confidential address

TELEPHONE NUMBER

/ (National Help line Numbers)
0208 904 8193
0208 908 6715

FAX NUMBER

EMAIL ADDRESS

WEBSITE

OPENING HOURS /

Monday 10 – 4pm

CONTACT PERSON (S)

MAIN SERVICE USERS

/ Muslim Women of any Nationality

HOW TO ACCESS THE SERVICE

/ Telephone
BRIEF SUMMARY OF SERVICE /
  • Telephone help line
  • Empowerment of women to enable them to seek help from Muslim and none Muslim organisations
  • Emotional support
  • Listening
  • Some advice and information

AGENCY

/

Turkish Cypriot Women’s Project

ADDRESS

/ 140a Falkland road, Hornsey, London
N8 0MP

TELEPHONE NUMBER

/ 020 8340 3300

FAX NUMBER

EMAIL ADDRESS

/

WEBSITE

/
OPENING HOURS / 10-4pm Monday - Friday

CONTACT PERSON (S)

MAIN SERVICE USERS

/ Turkish speaking women in need.

HOW TO ACCESS THE SERVICE

/ Agency referrals and self referrals + phone call
BRIEF SUMMARY OF SERVICE / To meet the needs of Turkish Cypriot/Kurdish Women who are disadvantaged in society by providing a range of facilities and services, which are culturally sensitive.

AGENCY

/

Trinity Point, Smethwick Youth and Community Centre

ADDRESS

/ SYCC Trinity Point,
1 Trinity Street
Smethwick
West Midlands
B67 7AR

TELEPHONE NUMBER

/ 0121 565 8870

FAX NUMBER

/ 0121 565 8875

EMAIL ADDRESS

/

WEBSITE

/
OPENING HOURS / Monday – Thursday 9.00am – 6.00pm
Friday 9.00am – 1.00pm

CONTACT PERSON (S)

MAIN SERVICE USERS

/ 16+ BME – mainly members of the Asian community

HOW TO ACCESS THE SERVICE

/ Drop in service
BRIEF SUMMARY OF SERVICE / -English Classes
-Youth Club
-Men & Women's Gym
-Basic Computing
-Employment Skills and Job Search
-Women's Yoga
-Tuition
-Gurmat Class
-Punjabi Class
-Employment and Training Programme.

AGENCY

/ Waits Project
(Women Acting In Today’s Society)

ADDRESS

/ 7th Floor Edgbaston House
Duchess Place
Birmingham
B16 8NH

TELEPHONE NUMBER

/ 0121 440 7000
0121 440 1443

FAX NUMBER

/ 0121 440 1443

EMAIL ADDRESS

WEBSITE

/
OPENING HOURS / 9.00am – 5.00pm Monday-Friday

CONTACT PERSON (S)

MAIN SERVICE USERS

/ Women from diverse communities and cultures

HOW TO ACCESS THE SERVICE

/ Self referrals and organisation referrals
BRIEF SUMMARY OF SERVICE /
  • Women’s support and development
  • Inspiring women to achieve their potential
  • Counselling service
  • Chinese women’s support & Development service
  • Record photographic evidence so that you have the proof to take action at a later date.

AGENCY

/ Rowley Regis & Tipton Counselling Service

ADDRESS

/ Whiteheath Medical Centre
Badsey Rd
Oldbury
West Midlands
B69 1ER

TELEPHONE NUMBER

/ 0121 612 6650

FAX NUMBER

/ 0121 612 6651

EMAIL ADDRESS

OPENING HOURS / 8.30am – 16.30pm

CONTACT PERSON (S)

MAIN SERVICE USERS

/
  • For everyone, men & women all communities. Particularly for Asian Clients.
  • Over age of 16 only.

HOW TO ACCESS THE SERVICE

/
  • G.P. referral or organisation referral only

BRIEF SUMMARY OF SERVICE (Bullet points) /
  • Counselling service for range of problems
  • One to one service
  • Counselling in different languages – Punjabi, Urdu, Hindi and Bengali

Multi Agency Directory of Services

Children Support

AGENCY

/ Children’s Social Care/Early Help Service

ADDRESS

/ Ground Floor
Sandwell Council, Oldbury,
West Midlands,
B69 3DE

TELEPHONE NUMBER

/ 0121 569 4800
0845 351 0131 (24hrs)

FAX NUMBER

/ 0121 569 3603

EMAIL ADDRESS

/ No

WEBSITE

/
OPENING HOURS / Monday – Thursday9.00am – 5.30pm
Friday – 9.00am – 5.00pm

CONTACT PERSON (S)

MAIN SERVICE USERS

/ Children and Young People and their families

HOW TO ACCESS THE SERVICE

/ Self referral and any agency referrals
BRIEF SUMMARY OF SERVICE / Provide advice and take referrals in accordance with our eligibility criteria and undertake initial and core assessments. If a child or young person is experiencing difficulties we can make an assessment of their situation to find out their needs, and suggest who can give you appropriate help if our services do not meet the identified needs.

Out of Hours address

Regis Lodge, George Avenue, Rowley Regis, B65 9BD

AGENCY