You’ll soon be able to experience LifeWorks in a whole new way!We’re redesigning your Employee Assistance Program (EAP) website,and this new version is targeted togo live on December 19, 2012. Refreshed and revitalized, with improved navigation and some exciting new features, the site is sure to be a hit with your employees!

What’s new?

  • Look and feel: We’ve updated the site’s appearance to reflect the nature of the supportive services we provide: friendly, warm and inviting.
  • New navigation: We’ve revised the site’s organization to make it easier to navigate our vast library of content and interactive tools, and to better represent the way users search the site. We’ve collapsed the 13 categories that make up the current site navigation into five: work, life, family, health and money!
  • Enhanced search capabilities to help your users find what they’re looking for faster.
  • Clear access to our services, so that site visitors clearly understand what type of support is available and how to access it.
  • Design that enables prompt content updates: The site’s new design will enable us make more frequent, eye-catching changes to content, encouraging repeat visits and enabling moreresponsiveupdates.

Can we interest you in a tour? Sign up for a demo!
We’ve scheduled a series of live website demos (via webinar)exclusively for program administrators. Click on one of the links below to register to attend a session in English or French:

  • Monday, December 17, 1:30 – 2:30 PM EST (English)
  • Monday, December 17, 1:30 – 2:30 PM EST (French)
  • Tuesday, December 18, 2:30 - 3:30 PM EST (English)
  • Tuesday, December 18, 2:30 - 3:30 PM EST (French)
  • Wednesday, December 19, 1 – 2 PM EST (English)
  • Wednesday, December 19, 1 – 2 PM EST (French)

Please see the Frequently Asked Questions (FAQ) below
for answers to common inquiries.

Frequently Asked Questions

1)Why is my EAP website changing?

Ceridian has improved your EAP website. We have simplified its navigation, applied a visually-appealing new look and feel, and added functionality to be able to update the site’s content more promptly. Ceridian migrated U.S.-based customers to this new websitethroughout 2012, and we are happy to report we have received excellent feedback about the site, from increased ease-of-use to improved searchability. We believe our Canadian customers and their employees/members/users will be pleased with the redesign.

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2)According to this email, my organization’s log-in user ID(s) and password(s) for the EAP website are changing. Why is that?

As an important element of a confidential service, your EAP website needs to be safe and secure. This new version of the site has increased security measures, and as part of that higher security standard, the site requires that the user ID in each customer log-in be unique. (Each log-in is a combination of user ID and password.) We realize log-in credential changes may cause an inconvenience for our customers, and for that we apologize. However, we feel that in the long-term, this is central to a safer, more secure site.

3)According to this email, the user IDs and/or passwords that will be effective for our organization as of December 19, 2012, will be the same as they are today. Why did you include them in the email?

Although the majority of customer user IDs and/or passwords needed to change to conform to new site security standards, this did not apply to all customers. If your log-in credentials already met required security standards, they do not have to change. We have included them in your email message simply as a confirmation/ reminder.

4)What will happen if one of our users tries to log in to the new site after December 19, 2012, and he/she has forgotten our new user ID and/or password?

For a few months following the December 19 migration to the new website, if a user who has been assigned a new user ID and/or password enters a terminated user ID and/or password (pre-December 19), the failed attempt will automatically generate a pop-up dialog box communicating the change. This pop-up box will include the correct user ID and password information specific to your organization so users can attempt log-in again with correct credentials.

5)Have you provided me with draft messaging/communication tools that I can use to convey this information to my organization’s employees?

Yes.Included as links in the email are two tools you can customize to share the exciting web redesign news with your employees and to inform them of log-in credential changes, if applicable. These tools include:

  • Sample email announcement
  • Sample one-pager flyer you can use as a poster or email attachment

We have also included a promotional feature about the new site in theupcoming issue of yourEAP quarterly newsletter. This article will NOT include information about your specific log-in credentials, but it will help to raise awareness of the new site and inform employees about the pop-up box functionality that will be available to help them log in correctly.

6)We have a link to the current EAP website on our corporate intranet site. Will the launch of the new website affect this link?

It depends.If your users are simply clicking on a direct link to the site, or typing an address directly into the internet address bar, they will be directed to the program site automatically. Changes are not required. However, if your organization has a ‘deep link’ available to users, ie, a clickable link on a secure corporate intranet that enables access without logging in, it will need to change in order to be functional as of December

19, 2012.If you have a deep link, we have provided you with a new link in the email message. You will need to pass this information along to your company’s web team/IT team to assist you in making this update.

7)We have access to your program administrator site, and we use our current user ID and password to log in. How will this issue be addressed if our program website log-in credentials are changing?

If your user ID and/or password are changing, you will need to use those new credentials to log in to December 19, 2012. We opted to apply this change automatically for your convenience so that the log-in credentials for both sites will match after December 19, 2012. If your log-in credentials will be the same as of December 19 as they are now, you will continue to use that same user ID and password to access after December 19, 2012.

8)What should I do if I have a new user ID and/or password, and when I try it out on December 19, 2012, or shortly thereafter, they don't work? Who should I contact?

Effective December 19, 2012, if you cannot access the new EAP website using the user ID and/or password included for your organization in this email, please contact your Account Management representative. He/she will look into your account to ensure accuracy of the log-in information you are using.