More than 10 years Of Multifaceted Experience In Handling Sales, Business Development, Client Management & Marketing activities both in India and Australia.

Saranjeet Singh Uppal

Phone – +91-9818046766
Email –

ACHIEVEMENT

oHighest Payroll Accounts till date PAN India.

  • Promoted to Regional Sales Manager role in record 8 months time in ICICI.
  • As a Sales Manager I brought my Branch in ICICI from 36th ranking to 2nd in a span of four months.
  • Best Sales Consultant for the state of Victoria in December 99 .
  • Best Sales Consultant for Australia May 2000 .
  • Field Manager of the Month for December 2000 .

PROFESSIONAL EXPERIENCE

ABN AMRO Bank

NationalHead - Key Account and Alliances

July 08- Till Date

Sales

  • Extensive coverage of key corporate salary account relationships across the country.
  • Coverage of top clients from amongst assigned corporate, along with management of key influences (both internal / external)
  • Create Partner alliances which are national or location specific to drive and open new savings NTB Acquisition channels for the bank.
  • Responsible for acquiring new customers and growing customer wallet share across geographies.
  • Initiates identification and development of new business segments from within banking products to generate business opportunities.

Service

  • Is the key contact along with the local RM / Branch for all his relationships
  • Works in close co-ordination with the City’s Branch manager / Quality manager in delivering superior service and building long-term relationships.
  • Does continues benchmarking against competition
  • Ensures effective client retention by utilising all available support services
  • Is a key resource from an escalation perspective for Corporate
  • Ensure the shortest possible cycle times and highest quality customer service

Regional Head - North

Corporate Salary Account & Retail Brokerage Services

Jan 08- March 08

  • Managing a team of 3 Sales Managers and 16 Associate Relationship Managers.
  • Responsible for Sourcing new Corporate salary accounts and Retail Brokering Accounts for North India–Looking after the unit from P/L prospective.
  • Manage team performance and scorecard goals, ensuring teams meet client expectations, department performance standards. Create a tailored reward and recognition system.
  • Planning and supervising workflow to ensure the shortest possible cycle times and highest quality customer service

Relationship Manager – North India

SME Enterprise Banking- Commercial Banking Group

Jan 07- Dec 07

  • Managing a team of 6 Asst Relationship Managers.
  • Responsible for Liabilities Sales and Revenue target of 2cr annually for North India–Looking after the unit from P/L prospective.
  • Manage team performance and scorecard goals, ensuring teams meet client expectations, department performance standards. Create a tailored reward and recognition system.
  • Planning and supervising workflow to ensure the shortest possible cycle times and highest quality customer service

Deutsche Bank

Senior Manager - Liabilities Sept 05- Dec 06

Acquisition:

  • Managing a team of 4 Sales Managers, 40 financial consultants and a telecalling setup of 5 Telesales
  • Responsible for complete liabilities sales for Gurgaon– Saving, Current, Corporate, NRE and NRO, Deposits & looking after the Unit from P/L prospective.
  • Manage team performance and scorecard goals, ensuring teams meet client expectations, department performance standards. Create a tailored reward and recognition system.
  • Planning and supervising workflow to ensure the shortest possible cycle times and highest quality customer service

Marketing

  • Involved in the planning and making of Corporate AV, Branding & Designing of various Sales collateral (Standees, Kiosks, Sales Uniforms) and Outdoors .
  • Identification, Empanelment and Conditioning of Event Management companies for Delhi NCR.
  • Marketing and visibility for the brand in the Gurgaon as per corporate guideline.
  • Events and promos for brand awareness – Art Event, Corporate Lunch hosted in Honor of Mr. Anshu Jain – Head Global Markets-DB, Gala Dinner event hosted in honor of Mr.Reine Neiske – Global Head, PBC DB.

Achievements

  • Was Judged the Best Sr.Manager for Payroll Accounts with Highest number of corporate Mandates and Payroll accounts in the country for H1 - 06
  • Won a trip to FIFA World Cup – Germany for being the best Sales Team for the Q2-06.

ICICI Bank

Regional Sales Manager – RCLG April 05 – September 05

Acquisition:

  • Responsible for a target of 275cr, covering West Delhi and Gurgaon.
  • Conflict management and coordination cross-functional for the process.
  • Train supervisors to be motivational leaders.
  • Develop career paths based on acquiring skill competencies.
  • Create a tailored reward and recognition system.
  • Looking after the Unit from P/L prospective

Marketing

  • Marketing and visibility for the brand in my cluster as per corporate guideline.
  • Interacted with marketing for Brand promotions for the 18 branches in my cluster.
  • Identified and trained agencies to carry out regular sales activities in my cluster.

Sales Manager – RCLGJuly04 – March05

Roles and Responsibilities

  • Acquiring new clients in retail segment.
  • Managing a team of 8 Team Leaders and close to 60 Sales executives.
  • Conflict management and coordination cross-functional for the process.
  • Train supervisors to be motivational leaders.
  • Responsible for all Client interactions and all the Business Development activities

Colwell & Salmon Communications (India) Ltd

An international call center with 240 seats operating from Noida. A joint venture between GHCL, India and Colwell & Salmon Communications,USA.

Manager Business Development August03- June04

Roles and Responsibilities:

  • Exclusively responsible for developing Australian Market.
  • Prospecting new clients and negotiating the contractual details.
  • Taking care of financial viability of the project and tracking the project financially for the duration of the project.
  • Boardroom Presentations,RFP and RFI Fill-up and & Follow ups
  • Liaising between the various internal parties for the smooth execution of client SLA’s.
  • REPORTING TO THE CHIEF EXECUTIVE OFFICER (CEO)

ACT, AUSTRALIA

This is the largest Sales and Marketing Company in Australia specializing in Direct Sales in Residential and Business-to-Business market. The largest Sales and Marketing outsource partner for Singtel-Australia

Project and Process Migration Manager

Out Source Call Centers (India) - AC&T Oct2002-July2003

Roles and Responsibilities:

  • Responsible for setting up all the processes for the efficient running of the project in Indian Call centers.
  • Setting up of all the Training modules for the new recruits and Management.
  • Setting up of all the reporting methods.
  • Setting and maintaining the entire quality parameters and sales target for India.

Channel Manager Nov2001-SEP2002

Roles and Responsibilities:

  • Independently coordinating the recruitment process –Direct Sales Channel and CallCenter& effectively setting up training modules for new and existing Consultants and Junior Managers
  • Responsible for planning, implementing Sales Strategies & ensuring the achievement of the sales budget for the zones and call center.
  • Setting up systems for efficient monitoring of sales and payments to the consultants
  • Instrumental in effective liaising with Singtel Telecom.
  • Looking after a 70-seat national telesales team and 125 men strong team of sales consultants.

Field Manager April1999–Oct2001

Roles and Responsibilities:

  • Promoted from Sales Consultant to Team Manager in record 6 months time and Field Manager in another 5 months.
  • Effectively managing four Team Managers and 30 Sales Consultants
  • Responsible for Singtel Optus range of products viz. Telecommunications, Home entertainment, High-speed digital network, Internet
  • Effectively leasing and negotiating terms and conditions with external and internal parties, ensuring that the client is aware of and understands the agreement they sign.

Max India Paging-India

Sales Consultant Jan 98 to Dec 98

Responsible for the sales of Paging services and Solutions to the SME market and education Institutions in Patiala.

EDUCATION

MBA, 2001 till 2002
VictoriaUniversity of Technology, Melbourne (Australia)

Specialization: Marketing

Masters in Engineering Management
Royal Melbourne Institute of Technology, Melbourne (Australia) 1999 till 2000
Specialization: Project Management

B.E1994 till 1998
Thapar Institute of Engineering and Technology, Patiala (India)

Specialization: Civil Engineering

PROFESSIONAL DEVELOPMENT

Training:

  • Graduate Certificate in Sales Management Provided by Cable & Wireless (Now Singtel)Optus, Australia