Written Assessment Tasks

Certificate IV in Training and Assessment

TAEDES401A Design and develop learning programs

TAEDES402A Use training packages and accredited courses to meet client needs

Assessment 1

Student Name: XXXXXX

Student Number: XXXXXX

Assessment Number: 30060/01

Instructions

Once you feel confident that you have covered the learning materials for this unit, you are ready to attempt this assessment.

To complete the assessment, please type your answers to each question or task in this document.

To help Open Colleges manage your assessment, please use the following file naming convention when you save your Microsoft Worddocument. Your file should be named and saved to your computer’s hard drive using your: [student number]_[assessment]_[assessment number].doc for example 12345678_21850a_01.docx.

Assessment Submission

When you are ready to submit your assessment, upload the file in OpenSpace using the Assessment Upload links in the relevant Study Period of your course. TheStudent Loungeprovides a 'Quick Guide to Uploading Assessments' if you need further assistance. Uploading assessments in OpenSpace will enable Open Colleges to provide you with the fastest feedback and grade on your assessment.

Alternatively, you can print and post your assessment to Open Colleges, PO Box 1568,Strawberry Hills, NSW 2012. Please ensure that you use theOpen Colleges Assessment Cover Sheet(available in theStudent Loungein OpenSpace). Where assessments are submitted by post, grades and feedback will be released in OpenSpace. Please note that assessments submitted by post may take up to 21 days from the date received by Open Colleges to grade and are reliant on the efficiency of the postal service.

It is important that you keep a copy of all electronic and hardcopy assessments submitted to Open Colleges as evidence submitted will not be returned.

Getting Started

The assessment activities in this booklet have been designed to allow you to provide evidence that demonstrates your competency in the units TAEDES401A Design and develop learning programs and TAEDES402A Use training packages and accredited courses to meet client needs.

Your trainer will:

§  Answer any questions that you might have about the assessment

§  Assess your competency as required by the unit of competency, by making judgements about the evidence you have presented in line with the rules of evidence: validity, authenticity, currency and sufficiency

§  Provide feedback on the outcomes of the assessment process

Introduction

By completing the integrated final assessments for TAEDES401A Design and develop learning programs and TAEDES402A Use training packages and accredited courses to meet client needs, you will gather evidence of your ability to design and develop at least one learning program based on a training package and another based on either a different training package or accredited course. You will also gather evidence on your ability to design both learning programs that meet the needs of client/s.

You must provide evidence that you can:

§  analyse training specifications, including at least one training package that meets a specific client need;

§  use your analysis of training specifications to contextualise a unit of competency to meet a specific client need;

§  prepare and develop a learning program that satisfies the client’s needs.

You are required to complete two integrated assessment activities for TAEDES401A Design and develop learning programs and TAEDES402A Use training packages and accredited courses to meet client needs. This document includes instructions for the first (1st) assessment task (30060/01).

Assessment Task 1 (Learning program 1 of 2)

In completing this final assessment, you will gather evidence of your ability to design, develop and review learning programs within the VET context.

You can complete your assessment in either:

1.  An actual Registered Training Organisation (RTO)

2.  A simulated workplace. (A simulated workplace is an RTO or another organisation where you are able to simulate the various tasks that are required for assessment.) You might like to ask colleagues to participate in role-play scenarios.

3.  Or alternatively, a case study is provided on the next page, you can use this as the basis of your learning program.

Case study – Future World Travel

Future World Travel specialises in cruises to destinations that are popular with people who have an interest in conservation and sustainability. Their small cruise ships visit sites that feature endangered habitats, world class eco-friendly visitor facilities or demonstrate superior attempts to promote sustainability. Future World Travel has been successfully marketing to their target market using strategically placed advertisements and two retail stores. The CEO, Martyn Wyld, recently decided to establish a pilot contact centre, with six full-time team members. Two members of the team have significant experience in tourism and travel; however, all members of the team have relatively limited experience in a call contact centre.

Martyn selected his team on the basis that they demonstrated the attitude and personal qualities he believes are required to be successful in the contact centre role. Team members will give callers general information about the company’s products, send additional information via email and other social media and refer the contact to an experienced travel consultant for follow-up. Martyn is keen to have the team complete a qualification in their first year with the company, with a view to promoting them to the travel consultant section in the following year. Team members who transition to the travel consultant team will have the opportunity to complete a tourism qualification. Martyn strongly believes that offering training that leads to a qualification will help him retain high quality staff and provide excellent customer service. His primary need is to equip the team with the skills and knowledge they need to be proactive, confident contact centre operators and to comply with the company’s workplace health and safety policies and procedures. It is also important that team members are equipped to use the company’s technology to provide the required customer service.

Future World Travel has also recently employed a receptionist who will be enrolling in a Business Administration course as a workplace trainee in an Australia Apprenticeship pathway.

Martyn has contacted your RTO for advice about organising training and assessment that will help build a team that is able to provide a level of customer service that will distinguish the company as a leader in their niche market and to meet the company’s training obligations for the receptionist’s traineeship.

Assessment Portfolio requirements

You are to submit a portfolio for this assessment. You will need to plan how to collate the documents relevant to each client and ensure that these are labelled clearly in the portfolio.

Please note: If you intend to include copies of workplace documents, it is imperative that you comply with your organisation’s privacy and confidentiality policies. For example, you may be required to obscure the client and learners’ personal details as well as any commercially sensitive information about the training organisation.

Follow these instructions to prepare your assessment portfolio:

1.  Arrange to have access to information about the training and assessment services offered by a specific RTO as well as any documentation relating to their policies and procedures. You are required to submit various documents in your assessment portfolio; you should ascertain whether the RTO maintains forms, templates or checklists that you can use as part of your assessment. You may need to undertake preliminary research to develop your knowledge of the client’s industry or sector. This could involve familiarising yourself with the relevant training package, reading information from professional associations or peak bodies and checking media sources and the client’s website for background information about their history and operations.

The various pieces of information and documents that you gather as you conduct research, consult with stakeholders, interview clients and draft the learning programs may be appropriate for inclusion in your portfolio of evidence.

2.  You are required to gather information about a client who is inquiring about the training and assessment services offered by your organisation. You could gather the information by conducting an interview with an actual client in your RTO workplace or in a role-play with a colleague who performs the role of a client who has engaged wants you to provide training and assessment services for their staff.

Your goal in the interview is to gather information that you can analyse in order to propose and develop a learning program that will satisfy the client’s training and/or assessment needs.

During the interview, you should plan to discuss the following aspects of training and assessment:

§  The stakeholders in the learning program (what are their expectations of the training, do they have suggestions for the learning outcomes, what contribution could they make to the delivery of training?)

§  The client’s training and assessment needs

§  Characteristics of the target learner group

§  The client’s preferred delivery methods

§  Assessment requirements – does the client have a preference for the method of assessment or whether it will result in a qualification?

Use the template supplied at Appendix A to record the outcomes of the consultation process.

3.  Use the information you have gathered from the client to develop an action plan that you will follow to design and develop the learning program. You should use the proforma supplied at Appendix B.

4.  Select one unit of competency from the qualification you have recommended to the client. Unpack the competency standard to explain how successful completion of this unit will contribute to meeting the client’s needs. Remember that at this stage, your client is the organisation (rather than the individual learners). Use the template supplied at Appendix C to unpack the unit of competency.

5.  Follow your learning program plan to develop the complete learning program. Remember that at least one of the learning programs for assessment in this unit must be for an entire unit of competency. You will need to identify risks that could impact on implementation of the learning program and develop appropriate contingencies. In preparing the learning program, you may use the format preferred by your training organisation, or else the proforma found in the Appendices at Appendix D.

6.  You must contextualise one of the units of competency that is to be delivered and assessed for one of the learning programs.

You may use a table to record your plans to contextualise the unit to satisfy the client’s needs whilst also achieving compliance with the training package or course developer’s contextualisation guidelines. A template is supplied at Appendix E.

7.  You must submit an assessment plan that outlines how you intend to gather evidence of learning outcomes and competency. The assessment plan must include information about the assessment method that will be used to gather evidence. You should also identify how the assessment instrument will be contextualised

8.  You are to develop subject matter content for one element of any of the units included in one of the learning programs. If you are using the case study as the focus of your assessment, you could consider developing subject content for Element 3 from the unit of competency, BSBCCO307A Work effectively in customer contact.

3.1 Display a positive and ethical approach to employment and role

3.2 Identify realistic short and long-term career objectives

3.3 Relate personal capabilities to current role and career objectives3.4 Identify strategies for projecting a professional image in current role

3.5 Contribute to the promotion of the organisation and its staff to customers

1. Write a short report (approximately 750 words) where you describe the process you followed to develop the subject content. Your analysis of your process should incorporate details on how you applied an instructional design framework to write the learning program, content and learning activities to reflect the principles of adult learning. You will also need to explain how you incorporated the dimensions of competency in the learning program.

10.  You must submit in your assessment portfolio an evaluation of resources that could be used to implement the learning program for a complete unit of competency. Your final resource selections should have been recorded in the learning program. A template is supplied at Appendix F.

11.  You are to consult with stakeholders to gather feedback on your learning programs. Your RTO may have a template or proforma document on which to record their feedback, or else you may choose to use the template provided in the Appendices at Appendix G.

Appendices

Appendix A: Consultation outcomes

Appendix B: Action Plan

Appendix C