Windows 10 Step-by-Step Upgrade User
Fujitsu is committed to help you upgrade your PC to Windows 10. This user guide will provide you with useful information on how to install Windows 10 on your Fujitsu PCs.
Windows 10 provides upgrade paths from Windows 7 SP1 and Windows 8.1 Update (KB2919355) or newer updates. Windows 7 (original release), Windows 8, and Windows 8.1 (original release) must first be updated to Windows 7 SP1 or Window 8.1 Update to be able to upgrade to Windows 10.
Windows 10 is available from the Windows 10 download page.
Non-Supported Upgrade Options
Cross-language installations are not supported if you plan to keep any apps or Windows settings.
Cross-architecture upgrade from 32-bit to 64-bit OS is not supported. You will need to do a clean wipe and install.
Data and Operating System Backup
It is always recommended to backup your personal files before you start the Windows 10 upgrade / clean installation.
We would advise you to create copies of the recovery DVDs (Recovery Boot Disc, Factory Image Discs
Application Disc) using the Fujitsu MyRecovery or System Restore and Recovery applications.
Please ensure that you perform this important step as Fujitsu is not liable for any data loss.
Drivers and Utilities Downloads
Drivers for Windows 10 are installed by Windows Update.
To ensure a smooth installation procedure, we would recommend you to visit Fujitsu Support Page for the Windows 10 drivers, utilities, firmware, applications and documentations.
Please download and save them to external media, such as a portable hard disk drive (HDD), to prepare for your Windows 10 upgrade / clean installation.
 List of Systems Tested for Upgrade
Fujitsu has tested the following systems for upgrade to Windows 10. Please follow the step-by-step installation procedure for upgrading these systems to Windows 10.
SERIES MODEL NAME
AAH552, AH544, AH564, AH555
EE752, E733, E743, E753, E544, E554, E734, E744, E754
LLH522, LH532 (Non-NVIDIA Graphics)
QQ572, Q702, Q584, Q704, Q335, Q555, Q665, Q775
SS752, S762, S792, SH782, S904, S935
TT732, T902, T734, T904, T725, T935
UUH572, U772, UH554, UH574, U745
Fujitsu Requirements and Limitations for Specific Features
There are some limitations after upgrading to Windows 10. Please refer to the Fujitsu Support Page for details.
The following applications and features will no longer be supported after the Windows 10 upgrade:
Auto Rotation Utility
Bay Projector Software
Bluetooth High Speed Technology
Fujitsu Display Manager
Fujitsu Hotkey Utility
Intel® Experience Center
Intel® PROSet/Wireless WiFi Software tools
Intel® Rapid Start Technology
Intel® Smart Connect Technology
McAfee Internet Security
Norton Internet Security
Quick Start Setting / Power Button Setting
 Windows 10 Requirements and Notes
The upgradeability of a device has factors beyond the system specification. This includes driver and firmware support, application compatibility, and feature support, regardless of whether or not the device meets the minimum system specification for Windows 10.
Applications, personal files and Windows settings will migrate as part of the upgrade; however some applications or settings may not migrate.
Some features of Windows 7, Windows 8, and Windows 8.1 have been deprecated, and there are
additional requirements to use certain Windows 10 features. For details, please visit:
 PRE-UPGRADE STEPS
Please follow the below steps before upgrading to Windows 10:
1) Login as Administrator
Sign into your computer using an account with system administrator permissions
2) Connect to the Internet
Connect your computer to the internet before commencing on the upgrade.
3) Connect Your Computer to an AC Power
It is important to connect an AC adapter to your system during upgrade.
4) Ensure Your Windows PC has the Latest Windows Updates
We would recommend you to apply all important Windows updates via "Windows Update" before proceeding with the Windows 10 upgrade.
5) Backup Hard Disk Data
We would recommend you to perform a full backup of your files in case the upgrade procedure fails. Please backup all your important data and save them in a safe location before the upgrade.
The following are a few suggestions on how to backup your critical data safely:
Copy the important data to a network folder
Burn the data to a CD or DVD
Backup to an external storage (such as a hard drive or USB thumb drive)
** NOTE: Fujitsu is not liable for any data loss during the upgrade process.
6) Burn Windows Recovery Media
We would recommend you to create System Recovery DVDs before performing any upgrade actions.
Please ensure that you have a copy of the Recovery Boot Disc, Factory Image Discs Application
Disc. You may use the recovery media set in case you wish to revert the systems back to
Windows 8/8.1 or Windows 7.
However, all user data will be lost after the reverse process.
7) Clear Security Passwords
We would recommend you to clear the security feature passwords before the upgrade, as follows:
BIOS Setup Passwords (Master / User)
BIOS Hard Disk Passwords (Master / User)
Security Panel Passwords (Supervisor / User)
** NOTE: If necessary, please backup your OmniPass profile. Fujitsu is not liable for any data loss during the upgrade process.
 8) Download Windows 10 Drivers, Utilities, Firmware, Applications and Documentations
Please visit the Fujitsu Support Page for the latest Windows 10 drivers, utilities, firmware, applications and documentations.
9) Software Utility and Driver Un-installation/Update Procedure
Referring to your hardware configuration, please uninstall/update the following applications, drivers, and utilities to the Windows 10 compatible versions before or after upgrading to
SOFTWARE NAME ACTION BEFORE UPGRADE ACTION AFTER UPGRADE
Auto Rotation Utility Uninstall
Use OS Auto Rotation
Bay Projector Software Not Supported Uninstall
Bluetooth High Speed Technology Not Supported -
ExpressCache Not Supported Uninstall
Finger Zoom Not Supported Uninstall
Fujitsu Battery Utility -Uninstall and Update
Fujitsu BIOS Driver -Update
Fujitsu Disc Burning Utility Uninstall and Update -
Fujitsu FUJ02B1 Device Driver Update -
Fujitsu FUJ02E3 Device Driver -Update
Fujitsu Display Manager Uninstall Not Supported
Fujitsu Function Manager Uninstall and Update -
Fujitsu Hotkey Utility Uninstall Not Supported
Fujitsu Pointing Device Utility (Win 7) Update -
Fujitsu Pointing Device Utility (Win Update -
Fujitsu Power Saving Utility (Win 7) Uninstall Install Function Manager
Fujitsu Power Saving Utility (Win 8.1) Update Function Manager -
Fujitsu Shock Sensor Utility Update -
Fujitsu System Extension Utility -Update
Fujitsu System Manager Uninstall Update
Intel® Atom™ Processor Z3700 Series
Intel® Experience Center Uninstall Not Supported
Table continued on next page...
 SOFTWARE NAME ACTION BEFORE UPGRADE ACTION AFTER UPGRADE
Intel® PROSet/Wireless WiFi
Intel® Rapid Start Technology Uninstall Not Supported
Intel® Rapid Storage Technology Update -
Intel® Smart Connect Technology Uninstall Not Supported
Intel® WiDi Uninstall Use OS Miracast
LIFEBOOK Application Panel Update -
McAfee Internet Security Uninstall Not Supported
Norton Internet Security Uninstall Not Supported
OmniPass Uninstall Not Supported
PalmSecure Sensor Driver -Update
Quick Start Setting /
Power Button Setting
Uninstall Not Supported
Realtek Camera Driver -Update
Up Time Monitor Update -
Wireless Radio Switch Driver Update -
 UPGRADE STEPS
1) Run the Upgrade Tool
The tool is available from the Windows 10 download page.
2) Select [Upgrade this PC now]
3) Select Language and Preferences
Click [Next] to continue.
4) Accept the End-User Licensing Agreement (EULA)
Click [Accept] to accept the EULA and continue with the upgrade.
Clicking [Decline] will exit the upgrade.
5) Start the Upgrade
Once download is completed, it will run through pre-install checks. If any warning message appears, please follow the instructions on the screen to resolve the issue.
After passing the pre-install checks, click [Start the upgrade now] to upgrade immediately.
6) Upgrade Installation
System restarts and the upgrade installs.
7) Completing Installation
Once the installation is completed: a) Restart occurs and system starts first boot experience. b) Sign-in screen displays, depending on the type of account. c) Click [Use express settings] to continue, or click [Customize settings] to personalize settings. d) Click [Next] to use the Windows 10 default apps, or click [Let me choose my default apps] to change defaults. e) Logon to Windows.
8) Continuing Setup
If you entered the password incorrectly previously, a screen will be shown prior to the color screen below prompting you to re-enter it.
9) Process Completed
For Local Accounts (with no password), Microsoft Account, Domain and Azure Active
Directory (AAD) accounts, the logon screen will be displayed.
For Local Accounts that had already provided passwords, you will see the Desktop.
 CLEAN INSTALL STEPS
1) Create Installation Media
You can create your own installation media using either a USB flash drive or a DVD. However,
DVD installation is highly recommended. To get the installation media, please visit the Windows
10 download page for more information.
2) Boot up the System with the Windows 10 Installation Disc
3) Select Language and Preferences
Click [Next] to continue.
4) Click [Install now]
5) Enter the Product Key
Type the product key into the text box, and then click [Next].
** NOTE: Skip this step if you have successfully upgraded to Windows 10 with the upgrade offer previously.
6) Read and Accept the Microsoft Software License Terms
Click [I accept the license terms] (required to use Windows), then click [Next].
7) Select Custom Install
Click [Custom: Install Windows only (advanced)] to proceed with clean install.
Note: All user data will be deleted. Please ensure that you have the corresponding backups.
8) Delete All Partitions
Select each partition and click [Delete] to remove all partitions on your hard disk. Then select the freed up unallocated space and click [Next] to continue.
9) Installing Windows
Windows 10 clean installation begins.
10) Get Connected
If you use a wireless network, connect to your access point.
11) Configure Windows Settings
Click [Use express settings] to automatically configure your Windows 10 settings.
Note: This step is optional. If you prefer your own settings, click [Customize settings] instead.
12) Select the Owner of the PC
Select [My organization] or [I own it], and follow the instructions.
 13) Setup Account
If you have a Microsoft account, enter your account name and password, then click [Sign in].
If you want to use a new Microsoft account, click [Create one!].
Otherwise, click [Skip this step] to create a Local account.
14) Setup a PIN
If you wish to use a PIN, click [PIN me!] and follow the instructions.
Please click [Skip this step] if it is unnecessary.
15) OneDrive Opt-in
Click [Next] to opt-in to OneDrive. Otherwise click [Save new files only to this PC by default].
16) Cortana Opt-in
Click [Next] to opt-in to Cortana. Otherwise click [Not now].
17) Installing Apps
18) Setup Completed
Please wait a while before Windows starts up.
 POST-UPGRADE STEPS
After upgrading your PC to Windows 10, Fujitsu recommends that you install a few updates.
Please proceed to install all the drivers, utilities and applications. a) Installation of the latest Windows Updates from Microsoft b) Installation of the drivers and utilities downloaded
** NOTE: For the updated Fujitsu MyRecovery, also known as Fujitsu Restore and Recovery, the Recovery Disc burning feature will be limited to ONE time only. Please handle your Recovery
Discs with care and keep it safe. c) You may refer to the Fujitsu Support Page for any update patches. Whenever available, please download and apply the update patch.
After completing the installation of all drivers, utilities and applications, you may visit Microsoft
Windows 10 pages to learn more.
Fujitsu and the Fujitsu logo are registered trademarks of Fujitsu, Ltd. Windows is a registered trademark of Microsoft Corporation.
All other trademarks mentioned herein are the property of their respective owners. We cannot guarantee the accuracy of the contents of this document. We disclaim liability for errors, omissions or future change.
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