Wigston Central SurgeryPatient Questionnaire Spring 2017
Comparison with results of survey in 2013-14.
There were some additional questions asked this time, so not all are comparable.
Q / How satisfied are you? / 2013-14 / Spring 20171. / With having the opportunity to go to Open Morning Surgery and be seen by a Doctor or Nurse that morning / No comparisons as this question was not asked last time.
2. / With getting through on the phone / Easy/fairly easy 56.9%
Not easy/not at all 36.9% / 78% (+ 20%)
13.7% / A positive improvement
3. / With getting an appointment / No comparisons as this question was not asked last time.
4. / With time spent with a Doctor or Nurse during an appointment / Very good/good 87.7% / 92.4% (Satisfied/very satisfied) / A positive improvement
5. / That a Doctor or Nurse was listening to your concerns / No comparisons as this question was not asked last time.
6. / That a Doctor or Nurse explained any tests or treatments / Very good/good 89.2% / 92.7%(Satisfied/very satisfied) / A positive improvement
Q6. Looking at the number of individuals:
In 2013-14 One person (1.5%) said very poor. In Spring 2017 9 people (3.4%) said they are not satisfied. With the increase in numbers e.g. 142+ at Open Morning Surgery and increasing pressures by NHS to reduce time allocated to patients, the result shows that the Doctors, Nurse Practitioners and Nurses still have the situation under control. The quality of service has not only been maintained but improved.
7. / That a doctor or nurse was involving you in decisions about your care / Very good/good 78.4% / 82.5%(Satisfied/very satisfied) / A positive improvement
Q7. Looking at the number of individuals:
The number of patients not satisfied was 9 (3.4%) in Spring 2017. In 2013-14 this number was 1 (1.5%). Perhaps this is a link to particular individuals? Or a similar explanation as with previous Question 6.
8. / That a Doctor or Nurse helped you to manage your illness after the appointment / Very good/good 54.6% / 68.8%(Satisfied/very satisfied) / A positive improvement
Q8. Looking at the number of individuals:
The number of patients not satisfied was 1 (1.5%). It is now 20 (7.6%). There is a change of emphasis in the question. Previously the question was regarding the Doctor helping the patient to manage their illness. It is now the Doctor helping the patient (you) to manage your own illness. Perhaps more patients are dissatisfied because of the change in emphasis, i.e. putting more responsibility on the patient.
9. / With cleanliness of the building / No comparisons as this question was not asked last time.
10 / With facilities for those with disabilities / No comparisons as this question was not asked last time.
Since the 2013-14 PPG Survey there have been many significant changes for Wigston Central Surgery:-
Managed move to new, larger, premises and medical centre.
Concentration of all services on one site and closure of the branch surgery at Springfield Road.
Merger with Single Doctor Practice.
Undertaking ‘caretaking duties’ of a practice in Special Measures.
Increasing patient numbers.
The 2017 Survey shows the impact on individual patient care has been minimal and many have experienced a positive improvement.