YMCA Geelong Inc.
ABN: 29 064 925 688
A0025471J
Why are you introducing fortnightly Direct Debit payments for Gymnastics Classes?
The YMCA is spending an enormous amount of time chasing payments of overdue fees, following up families that have forgotten re-enroll in classes and operating several payment systems.
We have listened to our customers who have said they want improved customer service and less frustration with the re-enrolment process every term.
What are the benefits of Direct Debit for parents?
Improve you cash flow – not more lump sum payments at the start of a term or program, payments will be automatically debited from your nominated account fortnightly.
No re-enrolment process- Children are automatically booking in their class each term until you inform us that they have progressed or change days, times or classes.
Quarterly Statements will be issued on request to all families with Direct Debit payments to track payments.
How often are the direct debits run?
The direct debits are run each fortnight on a Wednesday . A calendar of dates will be supplied on completion of forms. Information is also on our website .
What is the Pro rata amount?
The pro rata amount is the gap from when the first direct debit will run and the first class. All new direct debit bookings have a pro rata amount. This can be discussed at time of booking
Why don't you accept cash for Gymnastics term classes?
We don't accept cash for a couple of reasons. Firstly, with over 1200 members pay by the month term, we have had extremely long queues at reception when term payments are due! Secondly, we are able to keep administration costs lower (and importantly so too membership fees) by reducing the time spent seeking payment of overdue fees.
Do I have to pay by Direct Debit?
We are rolling out the fortnightly Direct Debit payments in two phases Competitive Gymnastics Programs and School Holiday Programs in the first phase and we will look at recreational programs in the coming year.
How is the Direct Debit fee calculated?
The fee is based on the weekly fee per class x the number of weeks the programs operate per year divided by the 26 fortnights.
If a current concession card is provided at the time of the booking and renewed annually it is the cardholder’s responsibility to present it to staff to obtain a 10% concession. If the renewed card is not provided then the concession is not applied.
I am going on holidays for 4-6 weeks can I suspend direct debit?
The Terms and Conditions of your membership for Competitive Gymnastics as spelt out in the WAG/MAG Parent Handbook on the
Make up classes are provided for in the holiday training program however the number is limited depending upon hours of training.
Suspension requests must be in writing with dates and provided to the Centre Manager for approval at their discretion.
My child is progressive to another class or their hours of training have changed?
All changes to classes need to be communicated through reception and confirmation of class changed has been received.
How do I cancel my membership?
Notification of cancellation needs to be received in writing at least 2 weeks before the debit day of the next billing period to stop the next debit from being processed. (The debit day is always Wednesday). For example, if you wish to cancel in on 21st December, you need to notify us in writing by 27th November. If you wish to cancel in June, you need to notify us in writing by 28th May.
A form is available at reception and you receive a copy as proof of cancellation. Alternatively, you can email () use the contact us page from our website ( or send us a letter but it is your responsibility to make sure that we receive it in time.
I am moving out of the area. Is my membership transferable to another YMCA?
Your membership is not transferable to another YMCA however your Gymnastics Victoria Registration Fee will transfer to any other club during the year.
How do I commence a direct debit?
You will need to complete the DDR authorisation form nominating the bank account or credit card the payment will be debited from. The form can be downloaded from our website and completed and emailed, faxed, posted or handed to staff at the YMCA.
The direct debit has been declined from your nominated account?
A rejected direct debit payment will incur a $10 default fee that is payable at reception .
I am moving out of the area. Can I get a refund?
Refer to our Fees and Charges Policy on the for our refund policy.
I have an illness that will prevent my child from attending again. What can I do?
You will need to supply a medical certificate to the centre and apply in writing for a refund. A refund will be calculated as per our refund policy.
25 Riversdale Road
Newtown 3220
E:
Ph: 03) 5221 8344