1. Which of the following display types is the most likely to have problems with light and glare?
  2. AMOLED
  3. LED
  4. OLED
  5. LCD
  6. A technical is working on a system that is transmitting data over several miles without the use of repeater. Which of the following connection would be used on the system?
  7. RJ45
  8. ST
  9. BNC
  10. STP
  11. LC
  12. Which of the following network topologies is characterized by a central server direct connections to all client, and connections between the clients?
  13. Mesh
  14. Star
  15. Bus
  16. Ring
  17. Which of the following represent a power supply connector that supplies the main power to an ATX motherboard
  18. 6-pin PCI connector
  19. 24pin connector
  20. Molex connector
  21. SATA connector
  22. The Intel i3 processor have which of the following number of cores?
  23. 2
  24. 3
  25. 4
  26. 6
  27. Which of the following connection interfaces has the highest transmission rate?
  28. PATA
  29. Serial
  30. eSata
  31. FireWire 800
  32. Which of the following pin pairs remain with the same wire color for either T568A or T568B?
  33. Pair 1 & 8
  34. Pair 2& 7
  35. Pair 3 & 6
  36. Pair 4 & 5
  37. A User states that when printing to a shared printer nothing happens and the user has verified that the printer is turned on. Which of the following is the MOST likely cause?
  38. The print server does not have network connectivity
  39. The ISP service is current not available
  40. The user’s print driver are corrupted
  41. The printer is low on toner.
  42. Which of the following technologies is responsible for communication with the CPU
  43. eSATA
  44. PCI express
  45. Southbridge
  46. Northbridge
  47. A user has a CAD workstation with a failed video card. Which of the following video card would be the best replacement?
  48. A current 3D accelerated gaming video card with the highest amount of VRAM available because 3D games are more demanding on hardware than CAD operations and will perform better.
  49. Any consumer class video card as they are generally lower in cost than commercial class video cards
  50. Any commercial class video card as CAD applications only have high impact on CPU and memory.
  51. A current 3D accelerated commercial video card with the fastest GPUs possible because they are deigned and tuned for business application.
  52. A user has requested assistance in building a home theater system. Which of the following items would most likely be used to build the system?(select 2)
  53. TV tuner
  54. HDMI output
  55. 56K modem card
  56. High end cooling
  57. Specialized CPU
  58. PCI video card
  59. A school counselor needs to printconfidential documents to their personal printer. Which of the following provides the fastest, MOST secure printer connection?
  60. Ethernet
  61. Parallel
  62. USB
  63. Serial
  64. A technician needs to replace a desktop computer’s power supply. Which of the following should the technician do FIRST?
  65. Check for environmental concerns
  66. Review local regulations for disposal procedure
  67. Read MSDS document
  68. Remove watch and all jewelry
  69. Which of the following is a characteristic of single-mode fiber compare to multi-mode?
  70. Multi-mode fiber is resistance to EMI while Single-mode is not
  71. Single-mode fiber used laser while Multi-mode does not
  72. Multi-mode support higher speeds at greater distance than Single-mode
  73. Single-mode fiber uses light, while Multi-mode can use light or RF
  74. Which of the following video interface connectors carries an analog signal instead of a digital signal?(select 2)
  75. HDMI
  76. Display port
  77. Component
  78. DVI
  79. VGA
  80. The boot process of a laptop is slow and often displays “no operating system found”. Which of the following would BEST solve these problems?
  81. Ensure MBR is properly formatted.
  82. Disable CD/DVD from boot options
  83. Place HDD on top of boot options
  84. Remove any external USB drives during boot.
  85. Which of the following are examples of multimedia devices?(Select 2)
  86. Scanner
  87. Digitizer
  88. Webcam
  89. Microphone
  90. Touchscreen
  91. Which of the following is a physical characteristic of plenum cable?
  92. They support larger distance
  93. They support higher data throughputs
  94. They have a larger core
  95. They have a PVC jacket
  96. Which of the following are steps to take before replacing or update the memory in a laptop?(Select 2)
  97. Unplug the AC power adapter
  98. Remove the keyboard and touchpad
  99. Separate the screen from the base
  100. Remove the battery
  101. Remove all of the screws from the bottom of the case
  102. An end user has reported that the printer printouts from the department laser printer are able to be smudged off the page after being printed. Which of the following printer component is MOST likely to be defective?
  103. Fusing assembly
  104. Toner cartridge
  105. Image transfer kit
  106. Print head assembly
  107. A company is using employees to load up skids with CRTs and need to have them removed. Which of the following concern is MOST appropriate regarding environmental safety concern?
  108. Proper lifting technique
  109. Disposal regulations
  110. Equipment grounding
  111. Electromagnetic interference
  112. Electrical fire safety
  113. Which of the following cable types is LEAST affected in areas of high EMI?
  114. UTP
  115. Coax
  116. STP
  117. Fiber
  118. A Technician is trying to connect the high-end 5.1 surround audio system to their home Theater PC. Front and rear channels produce the sound but the subwoofer and the front speaker seem to be muted. Which of the following would the technician MOST likely check to resolve the issue?
  119. The power cable of the 5.1 surround sound audio system.
  120. The subwoofer and the front channel speaker drivers are installed properly.
  121. The subwoofer and the front channel speakers are not defective.
  122. The subwoofer and the front channel speaker’s RCA cable connection to the computer’s audio card.
  123. Which of the following features can be adjusted with function keys on laptop?
  124. Customize desktop
  125. Windows color
  126. Screen resolution
  127. Dual Displays
  128. Which of the following network types uses IrDA for communication?
  129. MAN
  130. WAN
  131. PAN
  132. LAN
  133. Which of the following is MOST likely needed when installing a new POS thermal printer?
  134. RJ-11
  135. Operating System
  136. RG-58
  137. Drivers
  138. A cellular mobile hotspot is an example of a
  139. WAN
  140. LAN
  141. MAN
  142. PAN
  143. Which of the following laptop hardware would be the LEAST likely to be replaced?
  144. CPU
  145. Display Screen
  146. RAM
  147. Hard Drive
  148. Ann, a customer, calls and states she want to buy a new desktop but she needs it to be as small as possible. Which of the following form factors should be recommended?
  149. Micro-ATX
  150. BTX
  151. ATX
  152. ITX
  153. A technician discover prohibited content on a company issued laptop. Which of the following would be the FIRST action that should be taken?
  154. Verify the suspected content
  155. Report through the proper channels
  156. Preserve the data on the laptop
  157. Confiscate the laptop
  158. A Customer requests a technician to build a Home Server PC with a RAID array. The Customer will be using a NAS as a backup system. Which of the following RAID configuration with SATA hard drives would provide the BEST performance?
  159. RAID 0
  160. RAID 1
  161. RAID 5
  162. RAID 10
  163. Joe, a user, report that his laptop display is very faint and hard to read. Which of the following is the MOST likely case?
  164. The Video card is failing
  165. The display screen had been damaged
  166. The backlight has failed
  167. The inverter is bad
  168. Which of the following can be used to avoid RF interference from nearby devices
  169. Disable SSID Broadcast
  170. 802.11n
  171. Decrease the preamble
  172. WPA2
  173. A customer states their inkjet printer is not printing as clearly as it once did. The technician should FIRST perform which of the following functions to rectify this?
  174. Replace ink packs
  175. Calibrate the printer
  176. Use a different type of paper
  177. Replace the USB cable
  178. Which of the following wireless standards broadcast in the 5Mhz range only
  179. 802.11a
  180. 802.11b
  181. 802.11g
  182. 802.11n
  183. Which of the following network types identifies a stand-alone computer with no network access?
  184. MAN
  185. PAN
  186. WAN
  187. LAN
  188. A technician installed a new docking station for a user and they have lost the ability to connect to the network. Which of the following is the MOST likely reason?
  189. DHCP is disabled
  190. The network is down
  191. Device driver are not loaded
  192. The product is not compatible
  193. Which of the following connector type has a threaded coupler that is screwed on to make the connection?
  194. SC
  195. ST
  196. LC
  197. BNC
  198. F
  199. Which of the following expansion slots would be the MOST likely used to install an additional NIC into a desktop PC?
  200. PCI
  201. AGP 8x
  202. Mini PCI
  203. PCI Express x16
  204. Which of the following is MOST likely to be supplied from PC Power supply unit?(select 2)
  205. 1V
  206. 1.7V
  207. 3.3V
  208. 5V
  209. 9V
  210. 255.255.255.0 is normally associated with which of the following?
  211. Gateway
  212. Class A network
  213. Subnet mask
  214. APIPA address
  215. Which of the following network devices would a client use to store data?
  216. Access point
  217. Bridge
  218. Firewall
  219. NAS
  220. Which of the following describes a function of DDR memory?
  221. Correcting errors in memory twice per clock cycle
  222. It uses dual channel to increase speed
  223. Refreshing the level 3 cache twice per clock signal
  224. Reading or writing twice per clock signal
  225. A technician has a work order to install a USB 3.0 expansion card into a PC. The expansion cars id a PCI Express 1.1 compliant card and the motherboard has one PCI Express 2.0 slot available. Which of the following BEST represents the compatibility between the hardware?
  226. It will not install correctly, and the PCI slot is already being used by the video card.
  227. It will install correctly to the PCI Express slot onto the motherboard. The card should function correctly, as PCI Express 2.0 slot is backwards compliant.
  228. It will not install correctly into the PC, as the 1.1 and 2.0 slots are not compatible
  229. It will install correctly, but the card will not operate as the PCI Express 1.1 and the PCI Express 2.0 are completely different.
  230. Which of the following wireless standards can operate on a separate channel from other wireless standard?
  231. A type
  232. B type
  233. G type
  234. N Type
  235. Which of the following amount of memory BEST represent the upper limit of RAM when using a 32-bit architecture?
  236. 2GB
  237. 4GB
  238. 6GB
  239. 16GB
  240. Which of the following hardware device can directly provide DHCP to network client?(select 2)
  241. Bridge
  242. HUB
  243. Access Point
  244. Firewall
  245. Router
  246. Which of the following is an example of a class A IP address?
  247. 10.4.0.1
  248. 169.254.0.1
  249. 192.168.17.2
  250. 254.200.53.5
  251. Which of the following types of RAM can be used in a dual channel configuration?
  252. SDRAM
  253. RAMBUS
  254. DDR
  255. DIMM
  256. Which of the following internet connection types would be MOST susceptible to interference from weather?
  257. Dial-up
  258. Line-of-sight
  259. Satellite
  260. Cable
  261. DSL
  262. Which of the following memory features allows for the protection against random inconsistencies in the transfer of data?
  263. Low latency
  264. Dual Channel
  265. ECC
  266. Single Channel
  267. A technician has been asked to determine why a user’s print jobs to a particular printer always seem to be delayed compare to the other user’s submitted jobs. The user state the jobs print without error, but always seems to be last jobs to complete at the heavily used shared printer. Which of the following should the technician perform?
  268. Adjust the pint spooler settings
  269. Change the user’s IP setting
  270. Update the printer’s firmware
  271. Reload the user’s print drivers
  272. Which of the following is the form factor of a standard Parallel connector?
  273. DB-6
  274. DB-15
  275. DB-25
  276. DIN-6
  277. A technician needs to access the system BIOS at boot time on a PC. Which of the following are possible BIOS access keys?(Select 2)
  278. F2
  279. F12
  280. F8
  281. Delete
  282. Function – F4
  283. Control – Home
  284. A positive ventilation enclosure is BEST used for which of the following environments?
  285. Industrial areas where vacuums are not allowed
  286. Office environments where noise is a concern
  287. Industrial areas where water exposure is a concern
  288. Industrial areas where airborne particles are concern
  289. Ann, a Technician, is asked to immediately fix a CEO’s tablet that is not connecting to the network, and she realize it is missing its static IP setting. When she returns to her desk with the tablet to research the correct settings, the CEO comes over and berates her for walking away with the equipment. Which of the following is the BEST way to handle this situation?
  290. Hand the tablet back unfixed so the CEO is immediately appeased
  291. Politely explain the reason for removing the tablet and return it after inputting the settings
  292. Complete the settings fix before handing the tablet to the CEO, then immediately inform her manager
  293. Calmly explain why she was correct for taking the tablet.
  294. Which of the following BEST describes the purpose of a TV tuner card?
  295. Decrease the interference associates with the incoming signal
  296. Increase the reception of nearby television
  297. Convert the user’s Internet service into a television signal
  298. Decode NTSC or PAL Signal for the PC
  299. A technician install a secondary hard drive on a PC. The new drive does not show up in the operating system or the BIOS; only the primary is listed. The technician verified that the drive had been connected properly. Which of the following should the technician do to make the drive available to the system?
  300. Remove the CMOS battery to clear the BIOS settings
  301. Move the cable on the motherboard to a different port
  302. Move the jumper on the secondary drive off the master
  303. Enable the SMART setting in the BIOS
  304. Which of the following settings, when enabled, is MOST likely to result in an IP address conflict on a local network?
  305. Custom DNS address
  306. Qos Enabled
  307. Upnp enabled
  308. Static IP Address
  309. PS/2 connectors are MOST commonly found on which of the following devices?(Select 2)
  310. Mouse
  311. Printer
  312. Joystick
  313. Keyboard
  314. Scanner
  315. Monitor
  316. Which of the following connector type can be commonly found on non-IOS mobile device?(Select 2)
  317. Micro-SD
  318. A
  319. B
  320. Mini
  321. Micro
  322. Which of the following likely to have a physical switch on a laptop that allows it to be turned off without going into the BIOS?
  323. External Display
  324. Webcam
  325. Overclocking
  326. Wireless
  327. After a system was hacked by an outsider, a technician is dispatched to the system. The technician records the location of the system on a log and then signs the system over to a tier two technician. The tier two technician analyzes the system and then signs it over to the case manager. Which of the following is this an example of?
  328. Evidence preservation
  329. Process documentation
  330. Due Process
  331. Chain of custody
  332. Which of the following does a technician need to do before giving a PC, which has been confiscated for prohibited activity, to another department?
  333. Identify prohibited activity on PC
  334. Document change of custody
  335. Report prohibited activity
  336. Preserve data
  337. A user wishes to dispose of a CRT monitor that is no longer working. Which of the following steps should a technician complete before proceeding with the disposal?
  338. Break the glass in the CRT in a controlled environment to prevent injury
  339. Discharge all capacitors in the CRT and remove them before disposal
  340. Ensure familiarity and compliance with all relevant local regulations
  341. Ensure that the monitor is no longer working and repair if possible
  342. After making a long CAT 5e cable, the technician fears that the cable may have been damaged during the pull, but does not have a cable tester. Which of the following would be the BEST alternative tool to determine whether there are any breaks or shorts in the cable?
  343. Multimeter
  344. Voltmeter
  345. Loopback plug
  346. Punchdown tool
  347. Which of the following wireless security standards uses AES, and is considered the MOST secure means of encryption?
  348. Wireless Protected Access V2
  349. Temporal Key Integrity Protocol
  350. Wired Equivalent Privacy
  351. Wireless Protected Access
  352. A brand new data center had been wired with all CAT6a wiring. A technician has been tasked to immediately install and boot up an already configured mission critical file server. Prior to turning the server on, the technician realizes that they had brought CAT 5e patch cords by mistake. Which of the following should the technician do?
  353. Install the CAT5e cable, boot the server and then return and replace it later
  354. Inform the customer and recommend temporarily using the CAT5e cable
  355. Install the CAT5e cable, document the installation and leave the premises
  356. Inform the customer that the server will be available as soon as a CAT6a cable is acquired
  357. A customer report that their 4 years old PC takes a long time to boot. The technician investigate and finds the BIOS is rediscovering the hardware environment at every boot. Which of the following will MOST likely fix the problem?
  358. Change out the CMOS battery on the motherboard
  359. At the OS level, launch “device Manager” and re-scan the hardware
  360. Hit “F9” while the computer is booting, but before the OS starts to load
  361. Reset the BIOS using the CMOS reset jumper
  362. Which of the following precaution should be followed when replacing RAM in a laptop computer?(Select 2)
  363. Remove CMOS battery
  364. Follow ESD procedures
  365. Remove all power
  366. Remove CD-ROM drive
  367. Check for liquid contamination
  368. Which of the following is the MOST likely light source for a laptop screen?(Select 2)
  369. CCFL
  370. CRT
  371. Plasma
  372. Matrix
  373. LED
  374. Which of the following devices replicates and passes data to all devices connected to it?
  375. Switch
  376. Router
  377. Bridge
  378. Hun
  379. Which of the following describes the process laser printers uses to secure toner to paper?
  380. Bonding
  381. Transferring
  382. Duplexing
  383. Fusing