Question 1
When the goal is to empower employees, companies need to set up structures and jobs that enable:
Answer
a high degree of centralization.
broad responsibility.
jobs to be narrowly defined.
grouping jobs according to function.
4 points
Question 2
Which of the following is a strategy of OSHA to increase ergonomic job design?
Answer
Enforcing laws to allow employees who are disabled to work from home
Providing guidelines to reduce memorization of information to reduce errors
Directing companies to provide employee assistance programs to its employees
Enforcing violations of its requirements to protect employees from work-related hazards.
4 points
Question 3
As manager of a local grocery store, you decide to allow customers to place items on a short conveyer belt to save the cashier the physical strain of bending forward and reaching into carts to retrieve the items for billing. This change is congruent with the ______approach to job design.
Answer
empowerment
job enrichment
ergonomic
perceptual
4 points
Question 4
In the context of HR planning, implementation that ties planning and recruiting to the organization's strategy and to its efforts to develop employees becomes a complete program of:
Answer
reengineering.
total quality management.
workforce utilization.
talent management.
4 points
Question 5
Which of the following aspects of recruitment most influence the characteristics of the positions to be filled?
Answer
Recruitment sources
Personnel policies
Recruiter traits
Recruiter behavior
4 points
Question 6
The process of getting detailed information about jobs is known as:
Answer
job analysis.
job enlargement.
job review.
job evaluation.
4 points
Question 7
When an organization structure is strongly based on function:
Answer
employees tend to require more experience and cognitive ability.
jobs tend to involve teamwork or broad responsibility.
the focus tends to be on products or customer groups.
workers tend to have low authority working in highly specialized jobs.
4 points
Question 8
Highland Medical Center has had several mishaps over the past few months due to miscommunication of critical patient information between nursing staff during shift changes. To address this, the hospital management has introduced a method whereby the person handing off the care of a patient gets control of the situation by engaging the listener's attention, relays enough information to establish the context of the problem, gives an overall evaluation of the condition, and makes a specific suggestion about the best action to take next. Identify the method described in this scenario.
Answer
ETE
Delphi technique
SQC
SBAR
4 points
Question 9
The SBAR method:
Answer
standardizes the information delivered at handoff points.
minimizes the physical strain on the worker.
allows employees to work on flexible work schedules.
permits employees to access work information remotely.
4 points
Question 10
In what three areas of recruiting do companies have to make decisions?
Answer
Personnel policies, outsourcing, recruitment sources
Personnel policies, recruitment sources, characteristics and behavior of the recruiter
Recruitment sources, implementation, characteristics and behavior of the recruiter
Recruitment sources, affirmative action, personnel policies
Question 1
Which of the following is true of task analysis?
Answer
assessment of employees' readiness for training and selection of employees for the training.
assessment of conditions such as equipment, environment, and performance standards.
identifies the tasks, knowledge, skills, and behaviors that the training should emphasize.
verification of job tasks via the ranking of tasks by frequency, and difficulty.
4 points
Question 2
What is a learning management system?
Answer
Trainers and HR professionals responsible for training programs in an organization
Evaluating the organization, employees, and tasks to determine training necessary
Computer automated administration, development, and delivery of training programs
Determining the appropriateness of training by evaluating organizational characteristics
4 points
Question 3
To be ready to learn, employees need basic learning skills, especially ______, which includes being able to use written and spoken language, solve math problems, and use logic to solve problems.
Answer
cognitive ability
creativity and innovation
spatial ability
psychomotor skills
4 points
Question 4
Organizational analysis looks at training needs in light of the:
Answer
readiness of employees for training.
performance deficiency of employees.
management's support for training activities.
description of work required by a person's job.
4 points
Question 5
Which act prohibits preferential treatment in favor of minority groups?
Answer
The Americans with Disabilities Act of 1991
The Immigration Reform and Control Act of 1986
The Fair Labor Standards Act of 1938
The Civil Rights Act of 1991
4 points
Question 6
You want to establish the validity of a test designed for computer technicians using a predictive criterion-related validation strategy. To do so, you must administer the test to:
Answer
at least half your company's present computer technicians.
people doing similar jobs in other companies.
people applying for computer technician jobs in your company.
a random selection of computer technicians at your company.
4 points
Question 7
A construction firm is in need of a construction superintendent, whose primary responsibilities involve organizing, supervising, and inspecting the work of several subcontractors. The firm administers a construction-error recognition test, where an applicant enters a shed that has been specially constructed to have 25 common and expensive errors and where he/she is asked to record as many of these problems as can be detected. What type of validation is being used?
Answer
Concurrent
Construct
Content
Predictive
4 points
Question 8
Predictive validation:
Answer
is the least effective method of measuring validity.
looks for relationship between the scores and future performance.
compares workers' scores to existing measures of job performance.
is usually conducted on the basis of expert judgment.
4 points
Question 9
When conducting a needs assessment, what type of analysis is generally performed first?
Answer
Task analysis
Organization analysis
Competitive analysis
Market analysis
4 points
Question 10
Content validity:
Answer
is usually measured on the basis of expert judgment.
is most suitable for tests that measure abstract qualities.
is based on objective methods.
is useful for tests that measure intelligence and leadership quality.
4 points
Question 1
A basic career management system involves the following steps:
Answer
fit with strategy, validity, reliability, acceptability, and specific feedback.
fit with strategy, validity, goal setting, action planning, and follow-up.
data gathering, feedback, performance, ranking, and specific feedback.
data gathering, feedback, goal setting, action planning, and follow-up.
4 points
Question 2
The process that managers use to ensure employee activities contribute to organizational goals is called:
Answer
project management.
total quality management.
management by objectives.
performance management.
4 points
Question 3
A benchmark is a tool that:
Answer
evaluates employees' performance on a number of exercises.
measures performance and is used by supervisors, peers, employees, and customers.
identifies individual preferences in decision making, lifestyle, and information gathering.
gathers ratings of a manager's use of skills associated with success in managing.
4 points
Question 4
When conducting employee feedback, the "problem solving approach" is used when:
Answer
managers tell the employee their ratings and justify them.
managers tell the employee their ratings and let the employee explain.
managers and employees work together to solve performance problems.
managers can improve employee satisfaction by discussing performance goals and opinions.
4 points
Question 5
Which of the following is a possible problem that may arise with job rotation?
Answer
Managers and employees understand job rotation expectations.
Exposes high potential employees to experiences for management preparation.
May give employees short-term perspective on problems and solutions.
Top management must be committed to program success and meeting goals.
4 points
Question 6
Employee development that consists of four broad categories and approaches that can be combined is:
Answer
formal education, achievement, skill building, and experience.
formal education, assessment, job experience, and building relationships.
assessment, skill building, achievement, and job success.
assessment, job experience, skill building, and building relationships.
4 points
Question 7
During the action planning and follow-up stage of career management, employees:
Answer
set long and short term career goals.
prepare an action plan for how they will achieve their goals.
receive information about their skills and knowledge.
use information to determine career goals.
4 points
Question 8
Succession planning is a form of employee development that is:
Answer
designed to help women and minorities break through the glass ceiling.
designed to identify high potential employees to fill top management positions.
designed to help current managers use skills successfully in managing.
designed to help employees gain exposure to a more diverse set of problems.
4 points
Question 9
Which of the purposes of performance management is to help the organization achieve its business objectives?
Answer
Strategic purpose
Administrative purpose
Developmental purpose
Managerial purpose
4 points
Question 10
Which of the following displays the correct order of the stages in the performance management process?
Answer
Define performance, measure performance, appraise performance.
Define performance, measure performance, feedback on performance.
Work performance, measure performance, feedback on performance.
Appraise performance, measure performance, feedback on performance.
4 points
Question 1
Which of the following is an example of voluntary turnover?
Answer
An employee is terminated due to substance abuse
An employee decides to retire from the company
An employee is laid-off due to the economic downturn
An employee transfers to another department
4 points
Question 2
If an employee feels under rewarded for their job, they may make up the difference by:
Answer
putting forth less effort, stealing, or quitting.
working harder to get a promotion.
getting a second job after work.
complaining to management.
4 points
Question 3
To make sure practices and policies match regarding pay, HR managers should compare:
Answer
skill-based pay systems and pay differentials.
pay ranges and pay grades.
pay for executives and actual pay.
actual pay and pay structure.
4 points
Question 4
Which of the following scenarios may be considered discrimination?
Answer
An employee is fired for being absent on an important day knowing there is an absence policy that states the first absence is a warning
An employee is fired for refusing to dump chemicals into the sewage drain when their manager asked them to so as to avoid a dump charge
An employee is fired for reporting for jury duty
Two employees are caught stealing office supplies for the first time with no prior discipline problems, one is fired and one is not fired
4 points
Question 5
Which of the following is something employees use to compare and evaluate pay fairness?
Answer
What employees in other organizations earn for doing the same job.
What employees in other organizations earn for working more hours.
What other employees in the same organization earn for working fewer hours.
What other employees in the same organization earn for working more hours.
4 points
Question 6
When an employee is moved higher in the pay structure to compensate for higher living costs is an example of (a) ______.
Answer
skill-based pay systems
pay differentials
pay ranges
pay grades
4 points
Question 7
Which of the following type of employee would be eligible to receive overtime pay?
Answer
Executive employee
Full-time hourly employee
Salaried employee
Exempt employee
4 points
Question 8
How do cities combat the problem with minimum wage being lower than the poverty level?
Answer
By passing laws that require a living wage
With the Fair Labor Standards Act
By requiring fulltime employees to work overtime
With Equal Employment Opportunity
4 points
Question 9
Which of the following companies would be subject to the Workers' Adjustment Retraining and Notification Act?
Answer
A tire production manufacturer is closing an entire plant that employs over 400 full-time workers.
A mom and pop business with a total of 10 employees, 5 full time and 5 part-time, is going out of business.
A large corporation that has branches all over the country decides to close a branch that has 3 fulltime employees and 2 part time employees.
A large cellphone manufacturer is closing a section of the plant with 40 employees; the plant itself has more than 500 employees.
4 points
Question 10
An example of involuntary turnover would be:
Answer
an employee who is terminated due to substance abuse.
an employee who decides to retire from the company.
an employee who leaves to take a job with another company.
an employee who transfers to another department.
4 points
Question 1
Which of the following are provided by the Social Security Act and the amendments that were later added by Congress and referred to as Old Age, Survivors, Disability, and Health Insurance (OASDHI)?
Answer
Survivors, disability, hospital, and supplemental medical insurance
Survivors, dismemberment, hospital, and medical insurance
Supplemental, death, hospital, and medical insurance
Supplemental, dismemberment, hospital, and medical insurance
4 points
Question 2
In addition to pay, what are some important aspects of making incentives work?
Answer
Performance measures are preset, passed down by upper management and unclear
Employee participation and communication are welcomed, clear, and frequent
Employees participate initially then management makes changes without regard to employees
Performance measures are decided without employee involvement but clearly communicated
4 points
Question 3
When a company has a well-designed and effective incentive pay plan:
Answer
employees see no value in the rewards given.
employees feel they cannot meet performance standards.
employees believe the reward system is fair.
employees may ignore goals that are rewarded.
4 points
Question 4
The difference between profit sharing and stock ownership is:
Answer
there is more risk involved with profit sharing than with stock ownership.
profit sharing becomes part of a base salary and stock ownership does not.
stock ownership becomes part of a base salary and profit sharing does not.
profit sharing encourages ownership thinking and stock ownership is ownership.
4 points
Question 5
The three basic types of medical expenses usually covered in medical insurance are:
Answer