Information for Carer Recorders
Contents
About this information sheet
Access to the Carer register
Logging on to the Carer Register
I don’t know my User Sign In ID
User Sign In ID format
I forgot my User Sign In ID function
I don’t know my password
Additional Assistance
More information
What to do if you can’t access the Carer Register1
About this information sheet
This information sheet provides guidance for Carer Recorders (approved users of the Carer Register) on how to access the Carer Register when they are unable to remember their User Sign In IDand/or password.
Access to the Carer register
The Department of Health and Human services (the department) provides registered out-of-home care service providers with reasonable access to the Carer Register to enable them to meet legislative and department requirements.
Registered out-of-home care service providers nominate staff, known as ‘Carer Recorders’, to access the Carer Register on behalf of their organisation.
For more information on the Carer Register and out-of-home care registration requirements please refer to the Registration of out-of-home carers page on the Department of Health and Human Services website <
Logging on to the Carer Register
To open the Carer Register, the following URL needs to be entered into your internet browser
you have opened the Carer Register login page (shown below in Figure 1) it is recommended that you save this in your web browser favourites.
To log in to the Carer Register, enter your User Sign In ID and password then click the Sign In button as shown in Figure 1. It is recommended that you tick the ‘Remember my user ID’ box so that the next time you log in your user name will be populated automatically.
For privacy reasons Carer Recorders must not share their User Sign In ID or password with anyone else.
Figure 1
I don’t know my User Sign In ID
User Sign In ID format
Your User Sign In ID will always be in the format of DHS-6/your agency email address.
I forgot my User Sign In ID function
If you are still unable to recall your User Sign In ID:
- Click on the ‘Can’t access your account?’ link on the Carer Register Log In page as circled above in Figure 1. The ‘Select an Option’ page will appear as shown in Figure 2.
- Click onthe ‘I forgot my User Sign In ID’ link as circled in Figure 2 below.
Figure 2
The ‘Forgot Your User Sign In ID?’ page will appear as shown in Figure 3 below.
Figure 3
- Enter the email address associated with your User Sign In ID and click ‘Go’.
- A confirmation screen will appear confirming that your User Sign In ID has been emailed to you as shown in Figure 4. Access the email to obtain your User Sign In ID.
Figure 4
I don’t know my password
If you incorrectly enter your password three times, you will be locked out of the Carer Register for 10 -15 minutes. If you cannot remember your password you will need to:
- Click on the ‘Can’t access your account?’ link on the Carer Register Log In page as circled below in Figure 5. The ‘Select an Option’ page will appear as shown in Figure 6.
Figure 5
- Click on the ‘I forgot my password’ link as circled in Figure 6 below. The ‘Forgot Your Password’ page will appear as shown in Figure 7 below.
Figure 6
Figure 7
- Enter your User Sign In ID into the appropriate field on the ‘Forgot your Password?’ page as shown above in Figure 7. Enter your User Sign In ID in the following formatDHS-6/your email address
Clickon the Go button and a confirmation screen will appear advisingthat an email has been sent with instructions to reset your password (shown below in Figure 8).
Figure 8
- Follow the directions in the email sent to you to reset your password (see Figure 9). The link to reset your password will expire in 5 days.
Figure 9
- Answer the security questions when prompted as shown in Figure 10 below. This question will be different for each Carer Recorder depending on what security questions you originally chose. Click on the Submit button.
Figure 10
- When presented with the Password Update screen, enter your new password in the New Password and Verify New Password fields as shown in red in Figure 11 below and click the save button.You will then be logged into the Carer Register.
Figure 11
Additional Assistance
If you require additional assistance with logging in to the Carer Register or remembering your User Sign In ID or password please contact the ERC Helpdesk at or by phone on 9096 7853.
More information
For information about:
•access to the Carer Register, Disqualified Carer Checks or registering carers please call the carer registration team (03) 9096 8690 or
•Out-of-home carer registration requirements please go to the Registration of out-of-home carers page on the Department of Health and Human Services website <
To receive this publication in an accessible format phone (03) 9096 8690 using the National Relay Service 13 36 77 if required.Authorised and published by the Victorian Government, 1 Treasury Place, Melbourne.
© State of Victoria, Department of Health and Human Services,December 2017.
ISBN 978-1-76069-207-0 (pdf/online)
Available at <
What to do if you can’t access the Carer Register1