WellStar GAMES 2015 Student Quiz Key

Question / Answer Selections / Correct Answer
What is WellStar’s vision? / a. To deliver world-class healthcare
b. To create and deliver high quality hospital, physician and other related healthcare services
c. A WellStar team that is compassionate and understanding
d. A WellStar team that that is making a difference in people’s lives / a. To deliver world-class healthcare
On our journey to “Make Every Day a Safe Day at WellStar” we must understand that culture affects how we behave, and our behaviors determine outcomes. / a. True
b. False / a. True
Examples of low-risk behaviors that help prevent errors are: / a. 200% Accountability
b. ARCC and STAR
c. Communication hand-offs
d. Good hand hygiene and safe patient handling techniques
e. a, b and c
f. All of the above / e. All of the above
When reporting accidents involving a team member that is injured on the job at WellStar, the event must be reported using the Online Event Reporting System, CSSTARS. / a. True
b. False / a. True
Emergency Codes and Response procedures are outlined in the ______located in each department. / Change to check all that apply
a. RACE Manual
b. Emergency Response Manual
c. STEP into Action Manual
d. PASS Manual
e. Emergency Operation Plan / b and e
The MRI scanner is always on. / a. True
b. False / a. True
Examples of personal protective equipment include: / a. gloves
b. gowns
c. masks
d. protective eye wear
e. all of the above / e. all of the above
WellStar’s influenza policy requires every team member to receive flu vaccinations or apply for exemption / a. monthly
b. annually
c. every 2 years
d. every 4 years / b. annually
Morbidly obese (bariatric) people may be seen or encountered anywhere in the hospital as bariatric surgery patients, visitors, employees or medical patients. / a. True
b. False / b. True
When accessing medical interpretation services, the Medical Interpretation tabcontained in the medical records of patients with limited English proficiency (LEP) should always be completed by the following persons? /
  1. Medical Interpreters
  2. Nurses and Physicians
  3. Allied Health Professionals
d. All of the above / d. All of the above
WellStar’s Customer Concern Process (Policy number: LD-21) is the responsibility of all WellStar team members and helps us stay in compliance with Medicare and The Joint Commission. / a. True
b. False / a. True
Any team member, independent contractor or contract individuals engaged by WellStar who observes or suspects abuse, neglect or exploitation shall notify Social Services or appropriate protective services agency. / a. True
b. False / a. True
What are the five Workplace Safety policies that WellStar has in place to ensure that all team members understand what is expected of them in order to create a safe environment? / a. Workplace Safety
b. Anti-Harassment, Anti-Sexual Harassment and Professionalism
c. Workplace Violence
d. Anti-Retaliation
e. Employee Discipline
f. All of the above / f. All of the above
Which of the following statements are true of WellStar’s Workplace Safety Policy? /
  1. The policy helps ensure our patient’s rights to be treated with dignity and respect.
  2. It helps to protect male team members from being placed in situations where they may be subjected to false allegations.
  3. The policy must be followed even if it is an emergency situation.
  4. A and B
e. All of the above / d. A and B
WellStar is committed to a workplace free of harassment and investigates all claims of harassment? / a. True
b. False / a. True
Which options do team members have at their disposal to report potential harassment? / a.Their supervisor
b.Human Resources
c.The Compliance Hotline (888-800-5094)
d.All of the above / d.All of the above
WellStar does not retaliate against those who report potential harassment, sexual harassment and unprofessional conduct. / a. True
b. False / a. True
The purpose of the Employee Discipline Process is to help and encourage team members to correct work-related problems voluntarily. / a. True
b. False / a. True
The Workplace Violence Policy states that weapons should not be brought onto WellStar campuses by anyone other than law enforcement officers and properly licensed WellStar Security Officers. / a. True
b. False / a. True
WellStar employees should never access the records of another person without a need to know to do their job (Personal and Confidential Patient Information). / a. True
b. False / a. True
Which of the following purposes is an appropriate reason to disclose protected health information (Personal and Confidential Patient Information)? / a.For the patient’s treatment
b.To obtain payment for treatment or services (such as to the patient’s health insurance company)
c.When the disclosure is required by law
d.All of the above / d.All of the above
Which of the following is true regarding WellStar’s Notice of Privacy Practices (Personal and Confidential Patient Information)? / a.It informs patients about how WellStar treats their health information
b.Patients must be provided with a copy of WellStar’s Notice of Privacy Practices at their first visit.
c.Guarantees all patients a private room
d.A and B / d.A and B
WellStar complies with which of the following regulatory and accreditation standards (Personal and Confidential Patient Information)? / a. CMS
b. Joint Commission
c. HIPAA
d. All of the above / d. All of the above
Which of the following persons currently serve as WellStar’s Chief Compliance Officer? / a. Leo Reichert
b. Benjamin Franklin
c. David Anderson
d. Beth Kost – Woodrow / c. David Anderson
The Compliance Hotline (1-888-800-5094) is WellStar’s mechanism for reporting compliance issues. Which of the following is true? / a. It is a tool for reporting instances of fraud, waste, abuse and violations of the ADA, EPA and OSHA regulations
b. Operated by WellStar employees
c. WellStar policy prohibits retaliation against employees who report violations of laws, policies, or regulations based on a good faith belief
d. A and C / d. A and C
WellStar team members have an individual responsibility and duty to report their good faith belief of any violation of the Code of Conduct, WellStar policies or applicable laws to their supervisor, the Compliance Department or the Compliance Hotline. / a.True
b.False / a. True
A conflict of interest could arise when a team member has personal, professional or financial interests that could interfere with, or could be perceived to interfere with their professional obligation to act in the best interests of the organization. /
  1. True
  2. False
/ a. True
The decision to place a patient in restraints is never to be made lightly and must be used only as a last resort when all other reasonable efforts to maintain patient/staff safety have failed (Patient Restraints). / a. True
b. False / a. True
All staff members have access to Behavioral Health Services by calling the Call Center at 470-732-3789 at any time (24/7) for a resource and for assisting in caring for Behavioral Health patient / a. True
b. False / a. True
Who can help provide Patient and Family Education?. / a. Doctors
b.Nurses
c. Medical Technicians
d. All healthcare providers / d. All healthcare providers
Who can report suspected patient abuse: / a. Nurses & Physicians
b. Social Workers
c. Environmental Service Workers
d. Only a & b
e. a,b,c, and any other team member engaged by WellStar / e. a,b,c, and any other team member engaged by WellStar
Which of the following are NOT considered abuse: / a. Physical assault
b.Failure to provide food and clothes
c.Rape/sexual molestation
d. All of the above are forms of abuse / d. All of the above are forms of abuse