Welcome to Your Sigma-Aldrich Pipeline® Website!

Your organization has chosen to work with Sigma-Aldrich to provide you with a quick, easy and secure method for locating and purchasing products necessary for your scientific work using Pipeline and the UCSD Express Order Process. Pipeline provides this functionality and we are confident that it will provide you with a wealth of product and application information far beyond that available in a printed catalog.

How to Register and create your own username and password:

  1. To begin your experience with Pipeline, open your browser (Netscape or Internet Explorer) and visit us at the following URL:

https://www.sigma-aldrich.com/pipeline

Enter your Registration Code:

2.  The registration form will contain both required and optional fields. All required fields are noted with a red dot. Please enter all of the information requested for the registration form. This information will be used to automatically fill out your order forms, customer and technical service queries and literature request forms. Time spent completing your mailing and shipping address now, results in a lot of time saved later when you place orders or make other requests.

3.  Make sure you have entered your e-mail address correctly! The system utilizes your e-mail address to send you messages about the status of your registration and orders you may place. One mistyped letter can lock up your profile, so double-check the address before submitting your form.

  1. Under payment information, you can enter your Express Order Buyer Code, Buyer Name, Index Number, Building and Room Number. Select your own User Name and Password. Passwords are case sensitive so be sure you choose something that you will remember. Once your registration has been activated, you will be able to change your password at any time. Your User Name, however, can not be changed. If you forget your password, do not re-register. Please call our Electronic Commerce department at 800-325-4940 to have it reset.
  1. Double check your work and Submit. Within 2 to 3 business days, you will be connected to your organization profile on the system and will receive an e-mail message stating that you are connected to the system and may login.

How to EZ ORDER your products:

1.  Log in at same website as above using your username and password.

2.  Click on Order Center. We have found that most users of our Pipeline already know the product numbers in which they have interest. Rather than having to search our site for each product, they can utilize a form that can quickly be updated with ten items at a time. From the Order Products screen, select EZ Order Method.


How to EZ ORDER your products (cont.) :

3.  On the template page enter Product Number(s) of interest. If you know the package size, enter it with the product number. This optional step will save you from having to choose it during a later step. Click Continue. Note: this is the best page to Bookmark in your browser. Using this bookmark, you will come here automatically following your log-in. You may also be able to set up a desktop icon for your browser that will automatically bring you here.

4.  EZ Order Screen 2. If you did not enter the package size during the last step, a drop-down list of package sizes and their associated price will then be added for each product number. The product name will also be shown so you can verify that you selected the right product number. You can also enter a short comment with each line item in the Your Reference field. Once you select the desired package size and quantity, click Continue again. This will load your organizations pricing and the inventory status of the items.

5.  Shopping Basket Screen. Here you check your order and pick the Freight Method. You can also change ship-to information if required. If you leave the shipping method at the default value of Best Way your order will be shipped via our standard method. Standard method from St Louis or Milwaukee is Airborne 2 day. If you require next day service then choose FEDEX or Airborne next day and it will arrive by 10am.

6.  Continue to the Payment Screen. Fill in the Buyer Code and Index Number if it has not already been populated.

7.  Continue to the Checkout Screen for a last review. Your can Return to previous screens from here to modify or cancel, or save your order.

8.  Submit your order and print out the confirmation if you wish. You will always receive an email confirmation. Note that there is a Sales Order Number for your order. At any future time, you can go to the Order Center and check on orders via the Order Status screen.

9.  If you have questions about an order, call customer service at 800 325-3010. Giving them the Sales Order Number will greatly increase the quality of your call.

Important note about backorders: Inventory information in Pipeline is real time but is shown only for the primary stocking location. The item could be in stock in another location. If the screen says an item is not available or says “Inquire”, place your order and note the Sales Order Number. Oftentimes you can call customer service; give them the Sales Order Number and they can immediately have the item shipped from the other location. If it is not available in an acceptable time, customer service can cancel that item from your order. If an item is available from another warehouse and you do not call, the item will generally ship from the other warehouse anyway.

Questions or problems: Call National Accounts Customer Service at 800-365-2535 (order tracking) or the Website Help Desk at 800-325-4940.