LISKEARD EVENTIDE HOME LTD

STATEMENT OF PURPOSE

Registered as a Residential Home with the

Care Quality Commission

A ‘Not For Profit’ Home overseen by a

Management Committee of Voluntary Trustees

Updated January 2016

LISKEARD EVENTIDE HOME LTD

STATEMENT OF PURPOSE

The Registered Provider is:Liskeard Eventide Home Ltd

14 Castle Street

Liskeard

Cornwall PL14 3AU

Telephone: 01579 342676Email:

Web site:

The Home Manager is:Mrs Jennifer Nancarrow-Allen RMA PGCM

CONTENTS

Page 3 Mission Statement, Staffing

Page 4 Organisational Structure, Aim of the Home, Range of Needs,

Page 5 Social & Religious Activities,Privacy & Dignity, Treatments, Consultation

Page 6 Review of Care Plans, Visitors, Quality Assurance, No Smoking, Fire Precautions

Page 7 Accommodation

Page 8 Aims & Objectives of Liskeard Eventide Home, Respite Room

Page 9 Emergency Admittance of New Service User, Complaints

Page 10 Room Charges

MISSION STATEMENT

‘To provide quality care without jeopardising independence and dignity’

STAFFING

Liskeard Eventide Home is managed by Mrs Jennifer Nancarrow-Allen. The Home is staffed by 1 Training Manager, 1Care Manager, 1 Administrator/Head Receptionist, 4 Relief Receptionist, 1 Senior Carer,7 Relief Senior Carers, 11 Care Assistants, 1 Head House Keeper, 2 Housekeeping Assistants, 1Head Cook, 3 Relief Cooks, 1 Kitchen Domestic, & 3 Care Cadets.

Management

1 member of staff holds an NVQ 2, 3, and 4 in Health & Social Care, NVQ Assessors Award, the Registered Manager’s Award Certificate & a Post Graduate Certificate in Management (Manager)

1 member of staff holds the PTTL’s Teaching certificate & Registered Mental Health Nurse (Training Manager)

1 member of staff hold level 2 in Business Administration & working towards level 3 in Business Administration (Administrator/Head Receptionist)

Care

1 member of staff hold the NVQ 3Certificate in Health & Social Care & NVQ 3 in Management (Care Manager)

9 members of staff hold the NVQ 3 Certificate in Health & Social Care

4 members of staff hold the NVQ2 Certificate in Health & Social Care

1 member of staff is working towards NVQ level 3 in Health & Social Care

3 members of staff are working towards NVQ level 2 in Health & Social Care

1 member of staff is working towards level 2 Diploma in Health & Social Care (Activity Co-ordinator)

Kitchen

1 member of staff holds in NVQ 3 in Professional Cookery (Head Cook)

1 member of staff holds a level 2 in Hospitality & Catering Principles

1 member of staff is working towards NVQ level 2 in Hospitality

Housekeeping

1 member of staff holds the NVQ 3 in Hospitality (Head Housekeeper)

2 members of staff holds the NVQ level 2 in Hospitality

1 member of staff is working towards NVQ level 2 in Hospitality

71.4% of care staff have achieved NVQ 2, 3 or 4

23.8% of care staff are working towards NVQ 2, 3 or 4

65.6% of staff have achieved NVQ 2,3 or 4

21.8% of staff are working towards NVQ level 2, 3 or 4

Our Manager, Care Manager & Senior Carers are also key workers to our Service Users and mentors to our carers.

Staff have a wealth of experience in dealing with all aspects of care. New members of staff will undergo the Care Certificate training programme. On-going training is provided for all members of staff in Safe Guarding Adults, First Aid, Manual Handling, Food Handling, Infection Control and Fire Safety – Also a variety of courses, which we feel, will enhance their skills & provide outstanding quality care to our Service Users i.e. Person Centred Care, Effective Communication, Deprivation of Liberties (DOLS), Mental Capacity Act, Skin Care & Dementia Awareness.

ORGANISATIONAL STRUCTURE

MANAGEMENT COMMITTEE

CHAIRMAN - TREASURER- SECRETARY- MEMBERS

MANAGER ADMINISTRATOR/

HEAD RECEPTIONIST

4 X RELIEF RECEPTIONIST

CARE MANAGER TRAINING MANAGER HOUSEKEEPER HEAD COOK

SENIOR CARER 2 HOUSEKEEPING 3 RELIEF

& ASSISTANTS COOKS 7 RELIEF SENIOR CARERS

KITCHEN ASSISTANT

LAUNDRY ASSISTANT

13 CARERS

2 CARE CADETSCARE CADET

ACTIVITIES CO-ORDINATOR

AIM OF THE HOME – PERSON CENTRED CARE

The welfare, comfort and safety of the Service Users are of paramount importance. The Home and its surroundings are maintained to the highest standards. Meals are always carefully prepared to ensure that they are appetising and that ample choice is available. In addition we use the ‘Malnutrition Universal Screening Tool’ (MUST), which has been designed to help identify adults who are underweight and at risk of malnutrition, as well as those who are obese. Only staff of the appropriate calibre who have a caring attitude and a willingness to listen to the concerns of Service Users are appointed. Each Service User is treated as an individual(Person Centred Care), their independence promoted, their dignity respected and their personal preferences acknowledged.

RANGE OF NEEDS

Eventide Residential Home provides residential care for those over the age of 65 of either sex with some degree of mobility. Also staff have been trained to provide high quality end of life care. The Home providesrespite care, day care with bath and meals as required, but does not provide nursing or mental health care.

SOCIAL AND RELIGIOUS ACTIVITIES

For integration with other service users and general interest regular outings, entertainments and other activities are arranged. Service Users are encouraged to pursue their individual activities and interests as far as possible and have the opportunity to participate in religious services including Holy Communion. Services are held every Sunday, at present. Although non-denominational, they are conducted by the Salvation Army, Methodist Church, Ark Mission and Church of England in rotation for service users who are unable to attend their own church. Other faiths would be accommodated similarly at the request of service users and subject to a representative of any particular faith being available to take services. Handicraft, quizzes and music and movement sessions are provided in the Home. A varied selection of entertainers visit to provide stimulating entertainment. These are choirs, pianists, musicians (older school age) dancers &actors to name a few. Birthdays, anniversaries and special occasions are celebrated in the Home. Our Activities Co-Ordinator works hard to ensure all Services Users preferences are catered for when compiling a monthly programme. Service Users are encourage, but not pressurised to take part.

PRIVACY AND DIGNITY

Service Users are asked not to enter the rooms of other Service Users unless they have first obtained permission. Staff knock at all times before entering (except at night) and ask permission from a Service User before showing a visitor to their room. Service Users can receive their telephone calls in private, as all rooms are single occupancy and have telephone points.Lockable storage space is provided in Service Users’ rooms. Locks are provided for all bedroom doors if required.

Assistance in intimate situations is given as discreetly as possible. TheHome ensures confidentiality of information held regarding Service Users. All staff members are Dignity Champions.

TREATMENTS

Various treatments by dentists, opticians, chiropodists, district nurses, physiotherapists etc can be arranged. Alternative treatments can be organised by the Care Manager and Senior Carers.

CONSULTATION

On-going verbal consultation with Service Users is encouraged. Service Users are asked to complete a Service Users’ Survey on a regular basis. Input from relatives is appreciated, considered and acted upon if beneficial. Often good ideas/improvements are received anonymously via the ‘Suggestion Box’ situated by the entrance to the main lounge.

REVIEW OF CARE PLANS

Care plans are generally reviewed monthly, but more often if necessary in accordance with regulation 15(1) of the Health & Social Care Act 2008. We encourage the Service User and relatives to assist in the preparation and reviewing of the Care Plans.

VISITORS

Visitors are welcome at any reasonable time, suitable to the Service User. They are asked to sign the Visitors’ Book on entering and leaving the building. Service Users are encouraged to go out with visitors if they wish. Notification should be made to the Care Manager or Senior Carer in advance if possible. Service Users are welcome to entertain their visitors in the T.V lounge or dining room. (please make a reservation) or their own rooms as preferred. Staffreserve the right to deny access if a Service User has expressed a wish not to see a visitor or visitors on a temporary or permanent basis. It is their choice.

QUALITY ASSURANCE

Satisfaction of Service Users is ensured by consultation with them, a readiness to introduce new ideas and a Suggestion Box that is regularly checked and periodical meetings are held for Service Users to voice their ideas. A Residents Meeting is held every three months and minutes are available in large print. Various surveys also take place throughout the year. Members of our voluntary committee also conduct a monthly survey on a chosen subject to assist us to reflect on our practices and continually make improvements.

NO SMOKING

A ‘no smoking policy’ exists in the Home.

FIRE PRECAUTIONS

Weekly testing of the fire alarm system, bells and door closures are carried out. Staff are regularly trained in fire prevention and fire safety. The Home is fitted with a modern comprehensive fire alarm system and regularly maintained fire extinguishers. A Visitors’ Book is kept at the entrance to the Home to identify those present in the building at any time. Staffalso sign in and out of the building. Service users have a copy of the instruction in case of fire contained within their ‘Service Users Guide’ in their room and prominent posters are displayed around the Home. On hearing the fire alarm, service users are asked to close the door and remain within their room until called by a member of staff. The ‘safe’ areas to congregate are the main lounge and the car park at the rear of the building if full evacuation is required.

ACCOMMODATION

There are 26 single rooms within Eventide Home with the following room sizes and facilities:

Room Number / Floor / Floor
Area (m2) / Facilities
1 / Ground / 10.18 / En-suite room with toilet and washing facilities
2 / Ground / 17.44 / En-suite room with toilet and washing facilities
3 / Ground / 9.98 / Room with washing facilities
4 / Ground / 17.21 / En-suite room with toilet and washing facilities
5 / Ground / 14.85 / En-suite room with toilet and washing facilities
45 / Ground / 14.32 / En-suite room with toilet and washing facilities
7 / Ground / 11.54 / En-suite room with toilet and washing facilities
8 / Ground / 11.65 / En-suite room with toilet and washing facilities
9 / First / 12.73 / En-suite room with toilet and washing facilities
10 / First / 12.16 / En-suite room with toilet and washing facilities
11 / First / 14.8 / En-suite room with toilet and washing facilities
12 / First / 17.29 / En-suite room with toilet and washing facilities
14 / First / 20.74 / En-suite room - shower, toilet and washing facilities
15 / First / 13.55 / En-suite room with toilet and washing facilities
16 / First / 15.91 / En-suite room with toilet and washing facilities
17 / First / 10.56 / Room with washing facilities
18 / First / 12.43 / Room with washing facilities
19 / First / 12.4 / En-suite room with toilet and washing facilities
20 / First / 12.4 / En-suite room with toilet and washing facilities
21 / First / 12.4 / En-suite room with toilet and washing facilities
22 / First / 12.4 / En-suite room with toilet and washing facilities
23 / First / 12.4 / En-suite room with toilet and washing facilities
24 / First / 12.4 / En-suite room with toilet and washing facilities
25 / First / 11.9 / En-suite room - shower, toilet and washing facilities
26 / First / 12.2 / En-suite room - shower, toilet and washing facilities
27 / First / 15.5 / En-suite room with toilet and washing facilities

AIMS AND OBJECTIVES OF LISKEARD EVENTIDE HOME

As far as is possible within a community, we believe that service user should have the opportunity:

  1. To live in a happy family atmosphere.
  2. To be encouraged to maintain their independence, freedom of choice and to continue their routines.
  3. To have privacy, dignity and confidentiality.
  4. To be addressed as they prefer.
  5. To be encouraged to maintain and fulfil their emotional and social needs.
  6. To be protected from discrimination – e.g. age, religion, sex or race.
  7. To have the choice to self-medicate if it is considered safe for them to do so.
  8. To have a choice of general practitioner, dentist, optician and chiropodist.
  9. To have full use of all community services in privacy if they so prefer.
  10. To have assistance with their needs as required by a competent and caring staff.
  11. To be able to receive visitors at any reasonable time and to entertain them in privacy.
  12. To be consulted about their wishes and their input to be considered and put to use.
  13. To be given the privacy and help to consult with any professional person – e.g. solicitors and financial advisors.
  14. To be provided with clean homely accommodation with the right to furnish it with their own possessions or to personalise their room with pictures and ornaments etc.
  15. To be offered activities in which they can partake if they so wish.
  16. To have the choice to move room if something more to their liking becomes available.
  17. To have a written contract/agreement showing terms and conditions.
  18. To have a copy of the Complaints Procedure.

RESPITE ROOM (Room 6)

In February 2012 we opened a new designated ‘Respite Room’. The room is situated on the ground floor next to the main lounge and close to the Carers station. The room has an en-suite toilet and sink and is furnished to a high specification.

To provide a useful service to our community we take advanced bookings for this room. This enables families to book holidays etc, with the knowledge of the care needs of their loved one being organised.

A full Pre Admission Assessment will be carried out prior to a respite visit. This is to ensure we can meet all the needs of the respite resident. If we are unable to meet all the needs, unfortunately we will decline the offer of a respite stay.

Even though there is additional work involved with providing respite care, the fees for this room are the same for a permanent resident. Please refer to page 10 for the fee table.

EMERGENCY ADMITTANCE OF A NEW SERVICE USER

These are usually referrals from the either a family member or Social Services Early Intervention Team for 2 or more nights with supervision and observation as required.

They are generally capable people living alone at home who have a short term problem.

  1. We take full details from the person involved with the admittance.
  1. If we are in doubt about our capabilities of looking after the Service User’s health problems and are unable to do a home assessment prior to admission unfortunately we would be unable to accept them. Likewise if we do not have a suitable room to cope with their needs during their crisis we would have to refuse.
  1. We do not admit without full paper work i.e. hand held notes, details of expected care and the billing details signed by the appropriate person.

COMPLAINTS

A full Complaints Procedure is available in the Resident’s Handbook and is on view in the hall. Any complaints or comments about Eventide Home should initially be referred to the Manager. If these remain unresolved following discussion, they should be placed in writing addressed to the Chairman of the Management Committee. Should the matter still remain unresolved, the complaint should be addressed in writing to;

Adult Care & Support, Old County Hall, Truro, Cornwall or Liskeard

Telephone: 0300 1234 131

ROOM CHARGES FOR NEW ADMISSIONS

PER WEEK

FROM 1ST APRIL 2015

ROOM TYPE / Low
Dependency / Medium
Dependency / High
Dependency / Total Dependency,
Continuing Care & Palliative Care
BASIC WITH WASH BASIN / £474.04 / £498.35 / £522.65 / £545.81
BASIC WITH
EN-SUITE / £498.35 / £522.65 / £546.96 / £570.12
BASIC WITH
EN-SUITE & SHOWER / £522.65 / £546.96 / £571.28 / £594.20
RESPITE
ROOM / £498.35 / £522.65 / £546.96 / £570.12
GROUND FLOOR ROOM WITH EN-SUITE / £522.65 / £546.96 / £571.28 / £594.20

DAYCARE

Daycare with lunch £20.00 per day

Daycare with lunch & shower/bath £25.00 per day

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