Welcome to Alpenglow Cleaning!
Welcome to Alpenglow Cleaning!
Here is some information about Alpenglow Cleaning and how we operate. Started in 2003 with a small collection of homes, Alpenglow Cleaning now has over 150 clients who have mostly come to us through referrals. I believe the integrity of our company is based on the happiness and loyalty of our clientele.
House Clean Details
There are twelve wonderful women on staff who take personal care of your home. We usually work in groups of two or three. Therefore, if your house takes 4 hours we will be there with two women for 2 hours, or three women for 1 hour and 20 minutes. Your invoice will reflect total hours worked.
What a Basic Clean covers:
- Kitchen includes countertops, toaster, microwave, stovetop, outside of fridge, sinks, floor
- Bathrooms include shower/tub, toilet, sink, floor
- Dust and vacuum all rooms
- Mop all hard surfaces – wood and stone
Items that are NOT included, unless requested:
- Cat boxes
- Flat screen TV’s, computer screens and keyboards
- Mini-blinds (1” metal)
- Windows (we DO spot clean kid prints and such)
- Office desks, unless asked (we don’t want to disrupt your order)
- Doing dishes, laundry, making beds *DONE ON REQUEST ONLY*
The items below are also covered if you request a Deep Clean. You may add any of these to your Basic clean for each visit or email us when one or two may be desired. Please let us know ahead of schedule so we can allow for more time if needed.
- Doors and door frames Oil wood furniture
- Kitchen & Bathroom cabinets Dust table and chair legs
- Baseboards Picture frames
- Blinds (2” wood) Light fixtures & Light switches
- Vacuum edges of carpet Sliding glass doors
- Wipe down inside of fridge Kitchen windows
- Pumice out toilet ring Remove high cobwebs
Cleaning Products
Due to the specific requirements of each home and wishes of each homeowner, we ask that the clients provide all necessary cleaning products for the home. This ensures that we are using the correct products for the wide variety of surfaces (wood, slate, marble, tile, laminates, glass, shower doors, stainless steel, ect…) that your home may contain. Most of these products you probably already have. Please check through the list and pick up what may be missing for your first clean. We will leave notes or empty bottles on the counter when you are low or out of something to remind you to purchase more. We bring our own rags to clean your home. However, if we run low, we may need to wash some at your house to keep a fresh supply for the day.
- Degreaser such as 409 or CitraSolv for cleaning the kitchen
- Comet or Bon Ami for scrubbing white sinks and bathtubs
- Toilet bowl cleaner
- Glass Cleaner such as Windex or CitraClear
- Soap scum/hard water remover such as Tilex for shower walls, be sure it’s not the mildew remover (unless needed) because it is toxic to breathe in
Antibacterial bathroom cleaner - NOT the aerosol
- Pine-Sol or Simple Green for cleaning bathroom/tile floors - this can also be diluted into a spray bottle and used as antibacterial bathroom cleaner, just be sure to mark the bottle
- Scratchy back sponges for scouring sinks and tubs
- Broom and mop, a flat head mop with washable covers are best for hardwood
Stainless steel cleaner - we prefer the aerosol, Weiman’s is the best
Pumice Stone for removing hard water stains in the toilet
White Vinegar / Bona for cleaning hard wood floors
- Webster to reach high cobwebs
- Extra vacuum bags and vacuum belts
If you choose to supply “green” cleaning products for your home, the best brands are Citra Solv, Trader Joe’s, Holy Cow, as well as most products purchased from New Moon Natural Foods.
Vacuums
Please have your vacuum serviced regularly and purchase extra bags and belts to have on hand so we can change them if needed. I recommend Tahoe Supply in Truckee (530) 587-8658, for general service, bags and belts, Nevada Vacuum in Reno (775) 826-6500, or A-1 Sewing and Vacuum in Reno (775) 852-2323, for major repair or a new vacuum. Riccar or Miele vacuums have proven the best for durability. They are made with metal parts that won’t break after a year. We always have a spare vacuum in our car IF needed but when the snow flies it is treacherous to carry them from the car to the house.
Payment Options
Invoices will be sent by email the week following your clean. You are always welcome to call on your account balance.
Your payment options:
- Pay online when you receive the Quickbooks invoice
- Wait for an invoice by email to:
- Leave payment (cash or check) on the next visit
- Mail in a check
- Pay by online banking bill pay
* Please write INVOICE # or client name on check in memo line
- Pay with credit card online or by phone
3% handling fee will be added
**We currently do not accept Paypal, Venmo or similar methods of payment.
Every month I review outstanding invoices and will send out reminders if needed. There is a 5% late fee charge for invoices that are past 30 days due, and an added 5% for every 30 days after that.
Scheduling
Although we are able to get to any area any day of the week, we try and consolidate specific areas to save on time and effort, so we try to stick to the schedule below as much as possible. We will do our best to meet your scheduling requests and try to find a permanent day and time slot for you.
-Tahoe Donner - Mondays & Fridays
-Glenshire - Tuesdays, alternating Wednesdays & Thursdays
-Sierra Meadows, Donner Lake and Armstrong Tract - Wednesdays
-Sugarbowl – Wednesdays or Thurdays
-Prosser, Martis Camp, Lahontan, Northstar and Squaw – Tuesday, Wednesday, Thursday
*Please email in your scheduling requests. We will always send a confirmation of received request. ** Text scheduling requests cannot be guaranteed.
Cancellation Policy
It is challenging to fit all clients in to their desired day and time, so if you have any changes (are you going on vacation?) please send an email as soon as possible. This allows us time to plan ahead and make adjustments. With respect to our time and other clients’ schedules and requests, we have a 24-hour cancellation policy. You will be charged $50 for any late or non-notification as well as any lock out.
Feedback Forms and Gift Certificates
While happiness may be hard to measure, we encourage you to fill out our Feedback Form as often as you like to make it a bit easier for us. This is found on our website under the Contact Us tab. We also offer gift certificates, they are a great gift for a new mom, birthday gift or a friend that has family coming to visit.
Other Services
Referrals for other cleaning services (landscape, windows, maintenance, shoveling ect…)
Construction cleanup
Office cleaning
Opening the house for other service people (Second homeowners)
Opening / Closing the house for guests (turn up/down heat and water, ect..)
Running house errands (purchasing supplies, mailing back forgotten items)
I have a complete list of subcontractors for most service needs, just ask.
Finally, we love notes. Please let us know how we are doing by dropping a note on the counter or giving me a call. Notes are also great to give specific cleaning instructions, let us know what area may have been overlooked, or suggest an “extra” if we have time. I appreciate all comments regarding service and hope to use them to improve how we can serve you.
Thank you for choosing Alpenglow Cleaning,
Jani Osborne
Owner
Work (530) 550-7218
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