Webinar hosted by SPTF on Digital Financial Services
2014-Mar-14
Chat Box Transcript
from Andrianaridera RAKOTONDRATSIMBA to Everyone:
Does the equivalent of "Smart campaign" exist for MNOs so that they could endorse it and make MFI more confident to build partnership with them ?
from Till Bruett to Everyone:
No, it does not. There is some discussion within the GSMA to come up with some principles, but nothing has been agreed to my knowledge.
from Andrianaridera RAKOTONDRATSIMBA to Everyone:
thanks.
from Till Bruett to Everyone:
from Sonia Arenaza to Everyone:
Can you provide any experience on the provision of financial services to agents, who are entrepreneurs?
from Jatin to Everyone:
Does SPTF intends to expand principles of social protection for those customers who are served by Business correspondents/agents in India( and elsewhere).
from Laura Foose to Everyone:
Good question Jatin -- We are reviewing the full set of Universal Standards for Social Performance Management and seeing how we need to adjust or add to what is already there. Dimension 3 of the Standards already talks about delivery models and channels, and this is where we see need to add more information. In addition, a lot of dimension 4 of the Universal Standards focus on client protection issues
from Christian Loupeda (privately):
Have there been any discussions about the business case particularly with MNOs (client protection)?
from Richard Chongo to Everyone:
Opportunity Bank Malawi has done both the physical payment and the electronic payment and the electronic payment has proved to be efficient and cost effective, on one part in terms of staff time and cost and convenient service access
from Richard Chongo to Everyone:
One point I can make on working with agents is for the FI to train the agents on their code of conduct and culture. The agents in this case are a face of the FI and their interaction with the client has a reputation bearing for the FI
from Anne Hastings to Everyone:
Very good points, Richard!
from Andrianaridera RAKOTONDRATSIMBA (privately):
Can you please share experience on empowering clients ability to understand their rights and being able to defend them against abusive pricing ? (from both MFIs or MNOs)
from Julie Peachey to Everyone:
I wanted to say it would be good to have this conversation with more people that are deeply involved in piloting or implementing DFS.
from Julie Peachey to Everyone:
I've wanted to have these conversations with more of my colleagues in GF working on designing and piloting DFS.
from Laura Foose to Everyone:
Hi Julie, we will have two more webinars and the panel in Dakar in June - and we plan to bring in examples of orgs
from Julie Peachey to Everyone:
great
from Till Bruett to Everyone:
Thank you everyone for participating. I'm happy to answer more questions if you have them. I have to leave, but you can reach me next week at
from Anne Hastings to Everyone:
A good session! Thanks UNCDG and SPTF!!
from Social Performance Task Force (SPTF) to Everyone:
from Beth Porter
I am also keen to learn more about your questions, concerns, what you are doing in this space.
from Laura Foose to Everyone:
FOR THOSE OF YOU WHO HAVE RECOMMENDAIONS OF FINANCIAL INSTITUTIONS TO HIGHLIGHT....LET US KNOW
from Julie Peachey to Everyone:
we can dig into the work on CARD Bank's MFS pilot
from Richard Chongo to Everyone:
That would be great Laura
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