Volunteer / Volunteer Intern Role Description
Tackling hunger, transforming lives.
Concern Worldwide is an international humanitarian organisation specialising in tackling hunger among the world’s poorest people. From responding quickly in times of emergency, to our long term projects helping communities provide for themselves, we’re tackling hunger on every level. Combining our expertise with their local knowledge, we help communities develop their own lasting solutions to the problems they face. Through advocacy and campaigning, we work to influence local, national and international policy.
We help people transform their lives and become free from hunger.
Volunteer title: / Individual Giving Team Volunteer InternPoint of Contact: / Direct Marketing Executive, UK
Liaises with: / Individual Giving Team and other Fundraising teams.
Location: / London, U.K.
Commitment required: / 2-3 days a week for a maximum of 6 months
Compensation: / Travel and lunch expenses paid up to £17 per day. (on receipt basis only)
Benefits to the Volunteer/Volunteer Intern: / This is a great opportunity for the right candidate to gain a varied introduction into the charity sector.
You’ll be supporting the Individual Giving team with a range of tasks and will develop an understanding of the principles of direct marketing and individual giving fundraising.
The tasks given will in part depend upon the candidate’s areas of interest and experience.
Skills and experience you can expect to develop are:
· Copy writing skills – such as writing emails or SMSs.
· Content gathering such as sourcing images or information.
· Database skills including processing data, and data file uploads
· Knowledge about how to use a fundraising database for marketing purposes.
· Opportunity to further develop our email and SMS donor journeys.
· Email fundraising - preparing and sending emails to supporters through our email provider.
· Project management, dependant upon skills and experience
· Insight into street (face to face) fundraising.
· Documentation and anaylsis of previous direct mail appeals.
· Knowledge of international development issues and of Concern’s key projects tackling hunger in the world’s poorest countries.
Volunteer’s/Volunteer Intern’s principal function: / Supporting the Individual Giving team in achieving its objectives, through assigned duties.
Volunteer’s/Volunteer Intern’s duties: / Objective:
To support the Individual Giving team in developing fundraising communications and maintaining the database and email system.
Duties could include the following and can be expanded upon depending upon the candidates experience:
· Managing and improving donor welcome communications, including emails, SMS and printed communications.
· Supporting the team with Direct Mail communications, such as proof reading and liaising with printers.
· Writing about Concern’s work for example for supporter magazine or in email or SMS communications.
· Monitoring all high value individual giving donations and sending personalised thank you letters.
· Utilising Concern’s database to run data reports and managing supporter data using excel prior to mailings and emails circulation.
· Researching case studies from our case study database and developing content for supporter communications.
· Supporting the Individual Giving marketing team with any other duties and tasks as required.
Suitable background: / Essential:
· Excellent communication (verbal and written) and interpersonal skills.
· Excellent attention to detail.
· Excellent organisation skills.
· Good level of computer literacy, including Word and Excel.
· Enthusiastic, with the ability to work as part of a busy team.
· Interest in international development and fundraising.
· Interest in Concern’s vision and work.
Desired:
· Prior exposure to a fundraising systems database.
· Prior experience of producing digital content such as film.
· Educated to degree level.
· Knowledge of Individual Giving fundraising in the UK
To apply: / Please send your CV and covering letter to before closing date 27/01/17
Suitable volunteer intern’s applicants will be emailed and invited to interview during the application timelines.
Concern has a Code of Conduct and a Programme Participant Protection Policy which have been developed to ensure the maximum protection of programme participants, especially beneficiaries, from abuse and exploitation, and to clarify the responsibilities of Concern staff, partner organisations, and anyone engaged by Concern or visiting our programmes, and the standards of behaviour expected of them. In this context all Concern staff have a responsibility to the organisation to strive for, and maintain, the highest standards in the day-to-day conduct of their work in accordance with Concern’s core values and mission.
Any candidate offered a job with Concern Worldwide will be expected to sign the Programme Participant Protection Policy and the Concern Code of Conduct as an appendix to their contract of employment. By signing the Programme Participant Protection Policy and the Concern Code of Conduct candidates demonstrate they have understood their content and agree to conduct themselves in accordance with the provisions of these two documents.
Any breach of the Concern Code of Conduct or the Programme Participant Protection Policy by employees of Concern Worldwide during the course of their employment will result in disciplinary action up to, and including, dismissal.
Concern receives a substantial amount of funding from external donors each year. Increasingly donors are introducing requirements whereby future funding is conditional on Concern ensuring that the names of any new employee or volunteer do not appear on terrorism lists generated by the European Union (List of person, groups and entities to which Regulation (EC No. 2580/2001 applies), the US Government (Office of Foreign Assets Control list of specially designated Nationals and Blocked Persons) and the United Nations (Consolidated List).
Any offer of employment (either paid or voluntary) with Concern Worldwide will not be made pending a clearance check being conducted on the applicant. For additional information please consult our web site or contact the Human Resource Division in our Head Office.
By submitting a formal application for paid or voluntary employment to Concern, you agree to Concern carrying out a clearance check as outlined above and that Concern will not proceed to recruit you should your name appear on any of the aforementioned lists.
Concern Worldwide is an equal opportunities employer and welcomes applications from all sections of the community.
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