Feb 2017
Dear Enquirer
Head of Operational Services
Thank you for your enquiry about this post.
I enclose the following information:
Application Form
Job Description and Person Specification
Equal Opportunities Statement
The latest copy of Family Care’s Annual Report and further information about our work is available at
Completed application forms should be returned in an envelope marked clearly “Private and Confidential for the attention of Jackie Worthington” to:
Family Care, 28 Magdala Road, Nottingham, NG3 5DF
or emailed to
The closing date for receipt of applications is Monday 20th February 2017 at 5pm. Late applications will not be accepted. Interviews will be held on Wednesday 1st March 2017 at Family Care.
Your interest in the post is appreciated.
Yours sincerely
Jackie Worthington
Business Services Manager
Job Description
JOB TITLE: Head of Operational Services
RESPONSIBLE TO:Chief Executive Family Care
HOURS: 25hours per week
PLACE OF WORK: Family Care Nottingham
SALARY: £46,665- 49,639(pro- rata)
ANNUAL LEAVE: 32 days per annum plus bank holidays
Family Care
Who we are
Family Care, a charity whose inspiration and values derive from the Christian faith, was set up in 1885 to improve the life chances of vulnerable children and families experiencing poverty and deprivation.
Whilst it retains a special historical relationship with the Anglican community, the Agency now provides services to people of any or no religious affiliation.
Building on this legacy, Family Care today provides the following core services:
- Adoption and post-adoption support services;
- Independent safeguarding advice and training for the Anglican and Catholic dioceses of Nottinghamshire;
- Community based therapeutic support services for children and families affected by domestic abuse, trauma, bereavement, and loss.
Family Care is embarking on a new phase of growth in its delivery of services and the new Head of Operational services will be pivotal to supporting the strategic development of a new 3 year strategic and operational business plan as it looks forward to securing the future sustainability of the organisation.
Key functions of the role
The role of Head of Operational services will oversee all operational service delivery at the direction of the CEO and be responsible for effective line management of the specialist service managers.
Working closely with the Chief Executive, ensure all services are effectively and efficiently managed and delivered and that services provided are of good quality and meet the needs of service users .
Contribute to strategic planning and organisational development.
Ensure day to day management and delivery of all operational services to include;
1. Strategy and Resources
a)Work with the Board of Trustees, CEO,and management team to develop a new 3 year strategic plan for future sustainability
b)Develop with the CEO business plans and budgets that are aligned to the new agreed strategy
c)Present quarterly impact reports to the Trustees on all aspects of service delivery identifying successes and areas for development,
2. Governance and Information
a)Provide appropriate and accurate management information and other data and presentation of regular reports to the Board of Trustees
b)Support, when required, the Chief Executive in the preparation of funding applications for new business and income.
3. External relationships
a)In partnership with the Board pro-actively manage the reputation and profile of Family Care with other stakeholders and the wider voluntary and community sector, locally, regionally and nationally
b)Represent the agency at the relevant regional and national strategic leadership to build key relationships when required to by the CEO
c)Develop and maintain positive relationships with the Anglican and Catholic Dioceses and other faith based communities that underpin the work of Family Care
d)Act as reserve Agency Decision maker for the adoption service in the absence of the external independent ADM
4. Service delivery and development
a)Support the development and implementation of a coherent approach to volunteering across Family Care
b)Support the CEO to ensure that services are scoped and costed to ensure viability and to maximize the resources available to achieve the strategic objectives
c)Develop and implement partnership arrangements with other organisations to deliver services in accordance with Family Care’s purpose and vision
d)Support the development of continuous professional development and effective evidence based outcome measures of organisational performance and ensure robust evaluation underpins all service development and delivery
e)Ensure the use of digital technology to deliver Family Care’s strategic objectives.
5. Leadership and Management
a)Support the CEO through a period of organisational change
b)Provide leadership and management to specialist service managers
c)Provide cover for the CEO when required
d)Always act in the best interest of Family Care
e)Drive a culture of continuous improvement and striving for excellence in all services
f)Ensure effective systems are in place to monitor, evaluate and measure the impact of services
h) Ensure issues of diversity and equal opportunity are embedded in
practice
g)Ensure that Family Care services have effective policies and
procedures to manage human resources, finance, information,
communication, health and safety, safeguarding and Ofsted minimum
standards required for Adoption agencies that these all meet relevant
legislativerequirements and agreed quality standard
g) Perform any other duties consistent with the role of the Head of
Operational Services and orreasonably required by The Board.
Head of Operational Services
Personal Specification
The person specification is a picture of skills, knowledge and experience required to carry out the job. It has been used to draw up the advert and will also be used in the short-listing for this post.
REQUIREMENTSEDUCATION and EXPERIENCE
Educated to degree level with professional qualification in management and social work
Current HCPC registration
KNOWLEDGE, SKILLS and ABILITY
A good understanding of the governance, constitutional and legal
requirements of a Children’s charity and of a registered Adoption agency
Extensive management experience gained in a statutory, private or third sector setting of permanency planning and adoption and therapeutic support services for children, young people and adults.
Experience of managing complex safeguarding issues and a good understanding of evidence based research and outcomes frameworks
Excellent understanding of Working Together 2015 and Ofsted requirements for IVA
Experience of managing operational services
A good understanding of the opportunities and challenges currently facing Charities, Adoption agencies and the wider policy context for Children’s services
Experience of training and developing a workforce development plan
Contributes when required to the development of funding bids with the CEO and other managers
Experience of monitoring performance across all core services
Ability to act as a senior leader in the absence of the CEO
Ability to negotiate with, influence and develop relationships with a wide range of diverse stakeholders in particular a commitment to engage with faith based organisations in promoting Family Care’s work
Ability to lead, manage and motivate a management team to achieve organisational
change
Ability to communicate effectively with service users , trustees, staff, volunteers and other stakeholders
Ability to use digital technology
Ability to plan and prioritise work
Ability to chair and manage meetings effectively
Able to work weekends and some evenings if required
Car driver with access to a vehicle
Understanding of and commitment to issues of diversity and equal opportunities
Understanding and commitment to the principles and values of Family Care
Understanding and commitment to working with faith based communities to develop and promote the work of Family Care
CONFIDENTIAL
APPLICATION FOR POST OF
Head of Operational Services
WHEN WOULD YOU BE AVAILABLE TO TAKE UP THIS POST? ______
1.PERSONAL DETAILS
Full name______
Address______
______
______Post Code______
Telephone: Day______Evening ______
Email Address:______
2.REFERENCES
2.1 Name______Address______
______
______
______
Postcode______
Telephone
Day______
Evening ______ / 2.2 Name______
Address______
______
______
______
Postcode______
Telephone
Day______
Evening ______
Referees will only be contacted if you are offered the position. One referee should be your present or last employer.
All employers that you have worked for in the past five years (as indicated in part 5.) will be contacted to provide a reference.
3.GENERAL
Are you the holder of a current Driving Licence? Yes No
(This is an essential requirement only if the post carries an authorised car user allowance)
Do you have access to a car? Yes No
Have you ever been convicted of a criminal offence, or are you at present the subject of criminal charges? Yes No
If yes, please give brief details including dates ……………………………..
……………………………………………………………………………………………
Have you ever received a formal warning in relation to your work performance, conduct or behaviour? Yes No
If yes, please give brief details including dates …………………………………
……………………………………………………………………………………………
4.EDUCATION
Please give details of your education and qualifications gained, (include dates).
School/College/University / Dates
(From and To) / Qualification(s) / Grades attained
TRAINING
Please give details of courses attended or training received (if any) and qualifications gained, (include dates).
Venue of Training/Course / Dates
(From and to) / Course attended/
Training received / Qualification attained
5.DETAILS OF PREVIOUS WORK, PAID AND VOLUNTARY
(Including dates, reasons for leaving, and current employment where applicable). Please provide sufficient details to enable checks to be completed.
Company / Dates(From and To) / Job Title and
Brief Description / Reason for Leaving
- PLEASE PROVIDE FURTHER INFORMATION IN SUPPORT OF YOUR APPLICATION ADDRESSING THE ENCLOSED JOB DESCRIPTION AND PERSON SPECIFICATION.
This section will be scored and form a key part of your application and we encourage you to continue on additional sheets if needed
Please return the completed application form to: Jackie Worthington, Family Care, 28 Magdala Road, Nottingham, NG3 5DF by 5pm on Monday 20th February 2017.
Service Equality and Employment Policy Statement
Statement and Implementation
Through its work Family Care aims to promote equality of opportunity, celebrate and value diversity, and eliminate unlawful direct and indirect discrimination.
All staff, volunteers, contractors, trustees and service users have a responsibility to treat others with dignity and respect. Family Care is committed to promotion of equal opportunities in all aspects of our work including management, employment practices with both paid workers and volunteers, access to services and service provision.
In developing its services, Family Care will seek to ensure access to its service users, this will include, wherever practicable, making specific access arrangements for its service users with disabilities or learning difficulties, or any other protected characteristic which may apply. Family Care will attempt to ensure that none of its policies discriminate directly or indirectly against any group or individual.
Family Care’s practices will ensure that staff, volunteers and service users will not be discriminated against on any grounds including age, disability, race, sex, religion or cultural beliefs, gender reassignment, marital status and civil partnership, sexual orientation, pregnancy and maternity.
Family Care’s Equality and Diversity Policy and Procedure is available on request.