Voicewalker Digital Voice Advantage Premise and Hosted PBX Features
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VoiceWalker Digital Voice Advantage Premise and Hosted PBX Features
Features available for Digital Voice Advatage Hosted PBX Service, Business Hosted Service and Hybrid Premise/Hosted PBX Service
Standard Features
● Unlimited Extensions
Each employee can have their own extension, regardless of how many incoming telephone lines you have. Physical phone lines can then be shared by multiple employees, resulting in cost savings for your business. Each Extension does require a user license.
● Unlimited Company Name Directory
Empowers your customers to find people in your organization easily and connect directly to their extension.
● Analog (POTS) Support
Full support for Analog FXO phone lines. (Premise system only)
● Analog Device Support
Want to use a standard analog phone line? No problem. PBXact fully supports FXO devices.
● PRI Support
Full support for voice PRI. (Premise system only)
● Voice T1
Full support for voice T1. (Premise system only)
● SIP
Unlimited SIP trunk capabilities are included with every system. (Premise system only)
● Paging and Intercom
Support for group paging through your telephone handsets or integration through your overhead paging system. Two-Way intercom between phones.
Features available for Digital Voice Advatage Hosted PBX Service, Business Hosted Service and Hybrid Premise/Hosted PBX Service
● Caller-ID
See who is calling directly on your phone or Xactview client.
● Call Forward
Easily manage call forwarding from the phone, from the user portal, or with the magic button.
- Call Forward Busy
- Call Forward no Answer
● Call Waiting
Handle multiple calls at the same time with call waiting.
● Call Pickup
With call pickup you can easily answer phones other then your own.
● Queues
Queues are used to allow a group of agents to work together to handle inbound calls. Queues are highly customizable and allow for multiple ring strategies such as ring all, Round Robin, Round Robin Memory, and Skill Based routing. Queues also have fail over destinations in the even that a call is not handled in a pre-set amount of time.
● Automated Voicemail Setup
Simply log into your voicemail and walk through recording your greetings.
● Music On Hold
Play music on hold to callers. Optionally use different classes of music on hold depending on which Queue a caller is in.
● Parking
Park calls in a “Parking Lot” and then pick them up from any other phone.
● Call Flow Control
Call Flow Control makes it easy to take control of your business hours. Need to open early or stay late? Simply press a button to keep calls flowing in. Need to leave early? Press the Call Flow Control Toggle on your phone and route all calls to your closed IVR or voicemail.
Standard Advanced Features
● Voicemail to email
Receive your voicemail messages in your email box and play them over your computer speakers.
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● Soft-Phone support
With PBXact you can have a phone directly on your computer. With a simple computer headset you can make and recieve calls as if you had a handset phone on your desk. Great for customer service teams to reduce the cost of handset hardware or on-the-go employees with laptop computers.
● Blast Groups
Allow groups of people in your organization to be grouped together to form customer service teams.
Features available for Digital Voice Advatage Hosted PBX Service, Business Hosted Service and Hybrid Premise/Hosted PBX Service
● Find-Me-Follow-Me
Allows you to simultaneously ring desk extensions, cell phones, and other phones. Imagine the freedom of being able to accept phone calls anywhere and everywhere.
● DID Support
(Direct Inward Dial) numbers can be utilized to give employees dedicated inbound phone numbers without the cost of having dedicated lines.
● Telecommuter Support
Allows remote employees to make phone calls through the PBX over the internet...from anywhere.
● Unlimited Conference Bridges
Allow groups of people to communicate in one group setting from anywhere.
● Automatic Remote Backup
Your PBX is automatically backed up on a central server every night. If something goes wrong we can have you up in running from a backup in a matter of hours. (For both Premis and Hosted systems)
● Magic Button
The Magic Button is a novel approach to communication in your business. Using only the power of your voice and the power of our speech recognition engine, you can call people in your organization by there name, as well as perform other tasks previously requiring multiple key presses and remembering start codes. Other tasks include: intercom, paging, voicemail, call forwarding, DND, and even setting your away status. Just press the magic button, and say it.
● Status
The status feature is an extremely useful way to know where everyone in your company is at all times. It allows you to set your status to things like: Out of office, In a meeting,. All users then have the ability to see who is available and who is not in the office. Users can also be notified through a page when a user changes there status from being away to being back in the office and then be auto connected with that user.
● Caller-ID Pre-Pend
Pre-Pend names to inbound called ID’s. Allow users in multiple queues to answer the phone with the proper greeting depending on what number the caller is calling into.
● DND
With DND you can quickly put your phone in Do Not Disturb Mode. This will send your calls directly to voicemail instead of making the caller hold while your phone is ringing when you are not there.
Features available for Digital Voice Advatage Hosted PBX Service, Business Hosted Service and Hybrid Premise/Hosted PBX Service
● User Control Panel
The user control panel is an easy to use way for users to set basic settings and more. You can view call history with the Call Monitor. Listen to, Delete, Forward, File, Voicemail messages. Set your Presence, Setup personal Contact Directories, Send Faxes (Requires the XactFax module-Premise system only), Review Feature codes, Setup Follow-Me, Toggle Call Waiting and DND, Change Ringtimers, Enable Call Forwarding.
● Administrator Control
Set multiple Administrators on the PBX and set custom permissions for each. (Premise system only)
● Blacklist
Blacklist allows you to easily black list numbers, or even the last caller.
● Feature Code Control
You can change feature codes to meet your needs.
● System Recordings
Using your phone you can easily record new system recordings. These recordings can then be used in places such as Announcements, IVR’s, Queues, and more.
● Appointment Reminders
The Appointment Reminder module for VoiceWalker’s Hybrid Premise/Hosted Service is a unique way to automate appointment confirmations, cancellations and reschedules. By simply specifying numbers and names to be called the system will automatically call at specified times and allow recipients to confirm, cancel, or reschedule appointments.
● Callback Capabilities
A callback will hang up on the caller and then call them back, directing them to the selected destination. This is useful for reducing mobile phone charges as well as other applications. Outbound calls will proceed according to the dial patterns in Outbound Routes. (Premise system only).
● Caller ID Management
With Caller ID Management you can change the outbound Caller ID on an extension simply by using a pre-set prefix.
● Time Based Call Routing
Utilize pre-set hours to change the way inbound calls are handled. For example, during business hours route calls to an IVR, after hours route calls to a voicemail box.
● Voicemail Blasting
Send a mass voicemail to multiple users on the PBX at the same time with Voicemail blasting. Quickly leave company updates, memo’s or any other business information in many voicemail boxes at the same time.
● Voicemail Notifications
You can configure a new Voicemail Notification to monitor a mailbox for new messages. When a new message is left in that mailbox the system will call the recipients listed below until one of them accepts responsibility for the message.
Features available for Digital Voice Advatage Hosted PBX Service, Business Hosted Service and Hybrid Premise/Hosted PBX Service
● Web Callback
Place a callback box directly on your website, in your email signature or even a web based application. Allow visitors to put there phone number in and they will be connected to you instantly.
● Abnormal Call Volume Monitor
Automatically be notified when there is a change in normal call volume on your PBX.
● Emergency Hotline
When a caller calls into an emergency hotline, they are automatically connected to virtual conference that various extensions are automatically dropped into.
● Wake Up Calls
Wake Up Calls produces a hotel-Style wakeup call to any extension.
● Reporting
We offer a full range of reporting options. Account code reports, CDR Reports, Concurrent Call Reports, Presence Reports, Extension Print, Voicemail Reports.
● Automated Call Recording
Automatically record calls based on your needs. Get as specific as you want.
● Outbound Call Routing
Use multiple providers to cut costs, route local call out of your PRI, and long distance out your SIP trunk provider. Total flexibility.
● Static and Dynamic Queue Agents
Complete control for the way you do business. Agents in queues can be static or dynamic.
● Bulk Import for Extensions
Simply import a large group of extensions with our Bulk import tool.
● Strong Passwords
At the core of good security is strong passwords. We use strong passwords on all SIP extensions in the PBX.
● Automated Backups
With a valid POMPs contract in place. We remotely back up your PBX every night.
● Simplified Upgrades
We have made upgrades easier then ever! You have control of when, and what updates get installed. Using a pre-set schedule you can install updates when it is best for you. Or have them installed the same day they are released. (Premise system only)
● Unlimited VoIP Providers
Set up as many VoIP Providers as you would like. You get to choose which calls are sent outbound through those providers, and how inbound calls are handled. The cost savings can really add up. (Premise system only).
Features available for Digital Voice Advatage Hosted PBX Service, Business Hosted Service and Hybrid Premise/Hosted PBX Service
● Hot Desking
PBXact offers true host desking support. Share phones between multiple users, each having there own extension. Our Hot Desking goes as far as moving button layout! This is great for call centers and shared desks / shifts. (Premise system only)
● Visual Voicemail
Our Visual Voicemail application allows you to see your voicemails right on your phone! Play, Delete, Forward, voicemails directly from your phone screen.
● Voice Controlled IVR’s
Take advantage of the powerful speech technology built into PBXact and enable voice control in your IVR’s. Press 2 for sales, or say sales. Speech enabled IVR’s make it easier then ever for your callers to navigate your IVR.
● Quality Phones
We take pride in offering you a wide range of quality phone models to select from. From basic phones for the break room, all the way to high end touch screen executive phones. We have the right phone to meet your needs and budget.
● Phone Applications
We have built Apps to make it easy to use your phone. Features such as Visual voicemail, Follow-Me, Call Fwd, Queue Login / Logout, and even button re-programming run right on your phone.
● Warm Spare Capabilities
How critical is your business PBX? Can you afford hours of downtime while waiting for replacement hardware and manually reloading your backups should a disaster occur? PBXact warm spare allows you to be back up and running within minutes!
OPTIONIONAL ADD ONS:
● POMPS-Premise Only
Peace Of Mind Packages include Feature upgrades (Released about 4 times a year), Nightly Remote Backups, Speech Server Access. Highly recommended for optimal PBX performance. (Premise system only)
● QXact Reports-Advanced Call Center Reporting Package (Add on)$65.00 per month
If you use ACD/Queues you need QXact Reports to help you make the most of your time. With QXact Reports you are given an insight into each and every one of your Queues.
● XactDialer (Add on)-$90.00 per month
Does your company do a lot of outbound calling? Would you like to automate the process? If so XactDialer is for you. Simply start a campaign and choose where you calls will be routed.
Features available for Digital Voice Advatage Hosted PBX Service, Business Hosted Service and Hybrid Premise/Hosted PBX Service
● Interconnected PBXact Systems (Add on)-Premise Only
Reduce phone bills by using the power of the internet or your dedicated point-to-point or frame relay network. Make inter-office phone calls without per-minute charges.
● Fax Technology XactFax (Add On)-Premise Only
XactFax is the built in faxing solution. With XactFax you can both send and receive faxes right from your PBX, you can even have inbound faxes delivered to you via email. We highly recommend handling all faxes over PRI or analog for stability. (Premise system only)
● Unlimited Custom Interactive Voice Response (IVR)-$29.95 with Business Hosted and Bundled Hosted PBX
Auto Attendants allow you to direct your customers to various parts of your organizations through easy to use push button menus. You can even have different menus for different times of the day, such as open hours or closed hours.
● XactView-$95.00 (includes one-user license) per month. $10.00 per month per additional User
Gives key people a on-screen view of your organization and allow them to see who is available, transfer calls to extensions, transfer calls to cell phones, and monitor live calls and record calls on the fly for quality assurance. Additional features include built in chat, visual voicemail, custom directory views-
VoipWalker, Inc. DBA VoiceWalker 6825 Hobson Valley Drive Suite 101 Woodridge, IL 60517
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