Federal Housing Finance Agency
Facilities Operations Review
Washington, DC
Facility Engineering Associates (FEA) evaluated the Federal Housing Finance Agency (FHFA) Facility Management Organization's (FMO) processes, procedures, and performances and provided an independent evaluation and recommended improvements. The report included a summary of our methodology, findings, accomplishments, and prioritized recommendations based on return-on-investment benefits to FHFA. The report focused on positioning FMO to best serve FHFA. It included anticipated funding change requirements and proposed timeline and transition plans for the implementation of recommendations. The project deliverables included benchmarking results to aid in the justification for change. FEA’s role was to provide structure and guidance to the effort. FEA provided analysis of goals, objectives, and current processes and identified process improvement opportunities. The initial discussions began with the identification of objectives and agreement on measures of success. With the outcome in mind, FEA then moved on to analysis of what data would be required to develop our measures, and finally data collection and analyses with an emphasis on clearly defining responsibility for both execution and communication at each stage. FHFA awarded FEA a follow-on project to implement several recommendation from the original project including mapping FHFA facility management processes and writing an O&M manual to be utilized by facility management staff and customers. FHFA published the manual and is utilizing it. FEA also aided in writing several Standard Operating Procedures that are currently being utilized by FHFA.