SAMIA Ben Saad/
BEN HAJ AHMED
Dubai,
Citizenship: Tunisian
Visa Status: Husband Sponsorship
Speaks: Arabic, English & French
Mobile No: +971559893283/ +971503824647
E-mail Address:
Career Objective:
A highly skilled retail store manager with a positive outlook, seeking for bigger challenges in a rewarding career in retail where I can utilize my years of experience and to contribute my management/leadership and interpersonal skills to the benefit of the organization.
Work Experiences:
Jan 2015 Till Present
DF Fashion Designer /Ready Made & Haute Couture(UAE, Dubai)
Sales Department
Tasks & Responsibilities:
- Performed research, analysis and reported current market trends to the management.
- In charge of the distribution of the collection
- Provided excellent customer service and support to the PR and Marketing department
May 2013 Till October 2014
Dantella Designs /Ready Made & Haute Couture(UAE, Dubai)
Retail Store Manager
Tasks & Responsibilities:
- Performed research, analysis and reported current market trends to the management.
- Ensures Sales Staff has up to-date sales, stock information, pricelists, invoices and samples.
- In charge of the distribution of the new collection
- Provided excellent customer service and support to the PR and Marketing department
November 2007 Till August 2012
Zuhair Murad & Bella Moda(UAE, Dubai)
Retail Store Manager
Managed two retails shops:
Zuhair Murad - Stores at Dubai Mall,
Bella Moda - Store – Deira
Tasks & Responsibilities:
•Handled and supervised all the daily processes/activities that were carried out in the store. Managed store sales staff, product inventory, goods to display and sales volume/forecast.
•Responsible for discerning customer’s buying attitude and purchasing power to lead to a good conversion rate.
•Performed research, analysis and reported current market trends to the management.
•Ensures Sales Staff has up to-date sales, stock information, pricelists, invoices and samples.
•Conducted regular retail store visits.
•Provided excellent customer service and support to the PR and Marketing department
•Deal with employment issues such as interviewing/hiring potential employees, conducting appraisals and performance reviews.
April 2001 Till October 2007
Azadea Group (UAE, Dubai & Abu Dhabi)
Sales Department – Store Manager Persona (Max Mara Group)
Tasks & Responsibilities:
•Responsible for personnel management, day to day store operations, merchandise selection and presentation
•Schedules work force adherence in corresponding to break & work schedules
•Organized professional training and development courses.
•Coordinates inventory control, receiving, merchandising and store maintenance
•Trains of new & existing team members for business requirement
•Forecast future sales volumes to maximize profits.
•Led and motivated the store team to increase sales and ensure efficiency
•Analyzed sales figures – Utilized IT, information technology, to record sales figures, for data analysis and forward planning. Analyzed and interpreted trends to facilitate planning.
•Deal with the chain sales, as and when required.
•Ensured that quality standards, customer service and health and safety are met.
July 2000 Till February 2001
Silver Eagle Furniture Store,(UAE,Sharjah)
Administration Department : Secretary
Tasks & Responsibilities:
•Contributes to the efficient day-to-day operations of the company, and supports the work of management and administration department
•Responsible for maintaining and updating files while keeping them organized.
•Responsible for attending to customer inquiries via telephone, fax or email on a daily basis regarding a variety of customer concerns in a professional and courteous manner.
•Accommodate clients and visitors.
•Responsible for vendor and client communication.
•Responds to general information requests with the accurate information
•Identifies and shares best practices between immediate team regarding operational efficiencies, and continually works to maintain and improve customer service level to Service Providers.
Technical Skills:
- Knowledgeable in MS Office applications. Knows how to navigate the Internet. .
- Established Private Institute, Tunis (1996-1997)
- High Institute, Tunis (1994-1996)
- Bin Arouss Secondary Institute, Tunis (1988-1994)