Muhammad Zohaib Shabbir, PMP

Date of birth: February 29, 1988

Contact #: 0524065202

Email:

Visa: Employment Visa SCB Bank(Dubai, UAE)

Address: Dubai (U.A.E)

IELTS: 7.0 & ESOL from City & Guild (UK)

Seeking full time position in an organization providing excellent professional advancement opportunities where I can utilize my experience, Knowledge and Skills making a healthy participation towards the growth of that organization experience to work in a fast paced environment and with ability to quickly understand the mission, vision and values of the organization and its clients. Possessing a proven ability to work within clients’ guidelines and contribute to achieving near term and annual goals for the Order to cash function. Willing to work as a key player in the challenging and creative environment.

2014(Mar)-2015(Mar) Balfour Beatty London, United Kingdom

Quantity Surveyor

(Responsibilities)

  • Preparing tender and contract documents, including bills of quantities with the architect or the client
  • Undertaking cost analysis for repair and maintenance project work
  • Assisting in establishing a client's requirements and undertaking feasibility studies
  • Performing risk, value management and cost control
  • Advising on procurement strategy
  • Identifying, analysing and developing responses to commercial risks
  • Preparing and analysing costing for tenders
  • Allocating work to subcontractors
  • Providing advice on contractual claims
  • Analysing outcomes and writing detailed progress reports
  • Valuing completed work and arranging payments
  • Maintaining awareness of the different building contracts in current use
  • Understanding the implications of health and safety regulations
  • Providing post-occupancy advice, facilities management services and life cycle costing advice
  • Assisting clients in locating and accessing additional and alternative sources of funds
  • Enabling clients to initiate construction projects
  • Advising on the maintenance costs of specific buildings
  • Seeking funding sources and submitting bids
  • Carrying out feasibility studies / preparing and submitting final accounts
  • Preparing plans, contracts, budgets, bills of quantities and other documentation
  • Performing risk analysis evaluations
  • Cost control / Writing reports

2012(FEB)-2014(March) Marks & Spencer London, United Kingdom

As Operations Coordinator : Team Leader

(Responsibilities)

  • Provide support to all business units including administrative, financial and human resource departments.
  • Ensure that operational activities are executed within allotted budget and timelines.
  • Perform budget allocation and expense management for all business operational activities.
  • Conduct regular operational reviews and audits for preventive maintenance.
  • Set operational goals to meet or exceed performance expectations.
  • Provide guidance to staff in resolving operational issues and problems.
  • Ensure resource assignment, work allocation, training development and performance assessment is completed in timely manner.
  • Provide excellent customer service in order to build and maintain strong relationship with customers.
  • Conduct regular meetings with staffs to discuss about operational updates, ideas and issues.
  • Ensure customer complaints are handled and resolved accurately and quickly.
  • Develop and implement plans to improve operational effectiveness and efficiency.
  • Manage daily office administrative issues
  • Serve as a liaison between employees, management and external clients
  • Coordinate staff meetings and schedule staff shifts regularly
  • Train newly hired staff and arrange on the job trainings for the existing staff to enhance employeemotivation and productivity
  • Dealing With Store Operation & Sales Targets
  • Developing new Salesstrategies according to the Salesplan. Company’s products and outside Environments
  • Responsible of meeting the Salestarget assigned by Salesmanager
  • Deliver theSale Presentation. Whenever needed to potential customers
  • Making strategies to increase the Saleof all my team members
  • Investigation on new tender & business opportunities
  • Reports to manager on regular basis about the Operations
  • Preparation of Documentation Sale Order & as per Customers requirement
  • Maintain Company standard According to Company Policy
  • Follow up All day Sales record and Forward end of the day sales report to Manager

2010(APR)-2012(March) BP Express Shopping Ltd. London, United Kingdom

Customer Service Officer

(Responsibilities)

Working Part time to support my study.

  • Part of team managing Staff of 30+ employee in Shop Sale & Customer Service
  • Make customers feel valued, welcomed and accepted.
  • Understand the mindset of a customer.
  • Be patient with demanding customers.
  • Remain calm, courteous and respectful at all times (even when customers are angry and argumentative).
  • Quickly understand and interpret customers' needs and wants (even if this means having to read between the lines).
  • Quickly research and investigate issues that concern a customer.
  • Take ownership of your customer’s needs, and always see problems through until they are fully resolved.
  • Learn about a company’s product or services quickly.
  • Make a customer’s experience as enjoyable as possible
  • Understanding the customer's point of view.
  • Resolving customer queries, letting customers know Companies new Promotions, Packages and Campaigns etc
  • Guide to staff about new promotions,Sales & other updating company policies
  • Need to book delivery report on System
  • Counted Cash drawers & Making Bank deposits
  • Examine merchandising to verify that was correctly price & displayed
  • Successfully achieving targets on weekly / Monthly bases
  • Complete Profit & loss performance report
  • Feedback to ensure customers satisfaction

2007-2010 Klash Textile (PVT) LTD. Faisalabad, Pakistan

Production Coordinator

(Responsibilities)

  • Planning and organising production schedules
  • Assessing project and resources requirements
  • Estimating, negotiating and agreeing budgets and timescales with clients and managers
  • Determining quality control standards
  • Overseeing production processes
  • Re-negotiating timescales or schedules as necessary
  • Selecting, ordering and purchasing materials
  • Organising the repair and routine maintenance of production equipment
  • Liaison with buyers, marketing and sales staff
  • Supervising the work of junior staff
  • Follow up running & upcoming Garments Order
  • Coordinate with Production Planning Team & Production Manager for All running and upcoming orders
  • Keep up to date status of Running orders & their Accessories
  • Keep up to date Status of Fabric & Cutting orders
  • Follow up Garments from Cutting to Shipping
  • Achieving Shipment date Successfully
  • Making Stock Closing Reports at End of the Month
  • Working According ISO-9001 & Company Policy
  • Coordination with Buyers regarding their new requirements and approval of running orders
  • Working Under high Pressure from top Management

2013-2014 MSC Project Management, PMP

BPP University of London London, United Kingdom

Module

Financial Decision Making

Strategy

Leading Business Organisations

Operations Management & Service Excellence

Business Research Plan

Fundamentals of Project Management

Knowledge Management and Information Systems

Business Project & Programme Management

Business Project (Working with Balfour Beatty as it is part of project assignment)

MSc Project Management programme provides me with the skills that I need to manage effectively in business projects. This programme is ideal for Projectmanagement professional in any field, looking to work as a manager with focus on project management.

2013-2014 CMI Level 7 in Strategic Management and Leadership(QCF)

Chartered Management Institute London, United Kingdom

2010-2012 Advance Professional Diploma in Management Studies - Level 7

SOUTH THAMES COLLEGE London, United Kingdom

2006-2008 Bachelor of Commerce (B.Com)

Punjab University Lahore Lahore, Pakistan

  • Working on different projects in Balfour Beatty
  • Successfully complete my Internship in Balfour Beatty and appoint as a Quantity Surveyor
  • Controlling Operations activity in M&S with successfully achieving targets
  • Giving big support to managers to achieving target
  • Maximized distributors trust at BP Express Shopping LTD.
  • Best Promotion Seller & Marketing of the Month in 2011 at BP Express Shopping LTD.
  • Highest Christmas promotion seller a day at Marks & Spencer’s.
  • Won Donutselling competition with 1st Position that was held at Organization level.
  • I also made record of highest Production at KTPL
  • Arranged many out-door activities includePromo campaigns and Kiosk activities at different colleges, universities, in crowdie markets and other places.

ADDITIONAL INFORMATION:

  • British English (Excellent-Fluency), Urdu (Native), Hindi, Punjabi.
  • Proficient in MS Office, Excel, Internet Research.
  • Ability to develop strong innovativeBusiness Projects Plans.
  • Keen on understanding the diversity of human behaviour while understanding them.
  • Strong achievements focus I.e. high energy levels and commitment to end result.
  • Good Communication skills, committed team player, creative, self-starter, having ability to work in a fast-paced environment.
  • Ability to Work Under Strong Pressure / Responsible , Commuted With My Work
  • Valid & Clean Driving Licence (International) from United Kingdom / UAE
  • Administrative Writing Skills, Reporting Skills, Supply Management, Scheduling, Microsoft Office Skills, Professionalism, Confidentiality, Organization, Travel Logistics, Typing, Verbal Communication.
  • Traveling , Book Reading , Cooking