Duties and Responsibilities
Vehicle receiving, purchase entry in ERP and making GRN.
ERP Handling/data entry and making of sales bills(invoice), challan, Gate Pass and RSTA form, including updating Sales register.
Preparation of Customer Refunds and Discount Acknowledgement Form if any.
Attend to enquires (phone and walk-ins), prepare quotation, maintain enquiry register and ensure enquiry follow up.
Taking order/booking, signing up Vehicle Agreement Form, update Booking Register and prepare Payment Receiving Form.
Proper Vehicle hand over to the customers at the time of delivery.
Carry out VIP process whenever HD vehicles are delivered and submitting all the required documents for raising debit note to the Head on every second day of the next month.
Marketing visits after consulting the Head.
Attend to the customer grievances and assisting customer
Assist and prepare in event managing and promos.
Arrange/take new vehicles for PDI and bring it back and maintain the PDI register
Visit RSTA when required by customers during vehicle registration
Vehicle Inspection on arrival, before and after PDI.
Collection of Quotation and other information whenever required.
Customs related works as follows:
Processing for Indian Sales Tax Exemption Certificate and do all the documentation.
Reconciling the Rev. Fund/BST paid with the FAD and submits the report.
Custom clearance for Eicher Division, all vehicles.
Maintaining of revolving fund with the DRC. Enquire the available fund before utilization, If insufficient arrange/process and deposit it.
BST exemption works if any undertaken, etc.
Attending to or provide any other DRC requirements.
b) Reporting (To the Head)
Shall report about the enquiry follow-ups on regularly.
Booking report shall be submitted whenever a new customer makes a booking.
New vehicle invoice shall be submitted after ERP purchase entry has been made for preparing the costing and stock up-dating immediately after custom declaration.
Sales invoice shall be submitted for manual data updating
Vehicle exemption certificate report in soft copy should be maintained and submitted after every new vehicle has been received.
c) Customer Relation & care
Shall maintain good relation with regulators, suppliers & clients.
Shall maintain a good /positive attitude for customer friendly operations
Shall adopt best practices regarding product familiarization information & professional mannerism towards customers both online & in person.
Shall maintain proper documentation of the concern division & help the HOD/HOU in filing and maintaining the system for the division.
Shall cooperate and help the HOD/HOU in answering all types of auditing and preparing responses to the memos.
Shall be directly accountable for the short collection of payment from the customers, if the sale was made without the concerns of the HOD and the selling price for the products are not updated.
Shall be directly accountable for any mishap to the stock vehicles, if not reported to the head immediately.
e) Additional Responsibilities
Shall carryout any other works that the General Manager and Head may time to time delegate.
Education and Experience
Qualification: 12 pass
Tenure: initial for 3months but subject to renewal based on performance.