Using your Barrow Cadbury on-line account
Setting up your account
- An account will be created the first time you submit an on-line enquiry or grant application form to us – once you have clicked on the “submit” button, you will be automatically taken to an account set-up page. You will need to give your email address and a password.
- When you first set up your account, you will receive an email confirming the email address and password used to set up your account. You should keep this email in case of queries later.
- If we ask you to submit an on-line progress report and you do not already have an on-line account, we will set one up for you before we send you your progress report form. We will use the email address of the main contact for the project, and will send you a temporary password.
Logging into your account
- To log into your account, the simplest way is to go to the blue “Grantee resources” button at the bottom of each page of the Barrow Cadbury website and clicking the link on that page. Alternatively, cut and paste the link into the browser of your search engine. This will take you to your log-on page:
- Enter the email address and password you used to set up your account and click “Submit”. The following screen will appear:
- There are two tabs in the top right corner, “Applications” and “Requirements”. You will also see a drop-down menu with “In progress” and “Submitted” forms. You can open any of your in-progress or previously submitted forms by clicking on the name of the form.
- You can work on any of your in-progress forms and save or submit them. Once you submit a form, it will move from the “in progress” view to the “submitted” view.
- If you have trouble logging on after you have set up your account, contact us. We can check that you have the correct email address of your account and can give you a temporary password so that you can get into your account. Ring us on 020 7632 9068 or email us on .
Frequently Asked Questions (FAQs)
Q:How do I set up an on-line account?
A:When you submit an on-line application form for the first time you will be prompted to set up an account. You just need to enter your email address and a password and your account will be set up. If we have sent you an on-line progress report to complete, we will set up an account for you and send you the details when we ask you to fill in your progress report.
Q:I can’t remember my log-in details, what do I do?
A:Your account details will have been sent to you by email, so check to see if you still have that email. If you have forgotten your email address and/or password, or are getting an error message, refer to the relevant question and answer below.
Q:I’m getting an error message to say my email address is not recognised. How can I check what it should be?
A:You will have been asked for your email address when you set up the account. If your email is not recognised, try the following:
1)Check that you are using the right email address. Was the account set up by someone else in your organisation? Has your email address changed since you set up the account? Does your organisation have a general email address that could have been used instead of the one you are trying?
2)Check that you have typed in your email correctly. When the account was set up, you would have been asked to type in your email address and password twice as a check for accuracy. Make sure that you have entered it correctly this time. If the account was set up by someone else in the organisation, find out what email they used.
3)If you are still having problems, contact us and we can check the email address you used. Ring us on 020 7632 9068 or email us on d we will give you the email details.
Q:I can’t remember my password. Can I get a new one?
AClick on “Forgot password” in the log-in screen. We will send you a new temporary password.
Q:We have an on-line account but the person who set it up has left and we want to use a new email address. What do we do?
A:If the account has been used to submit an on-line form, we can change the email address you use to log into your account. Ring us on 020 7632 9068 or email us on d we will do this for you. Once the details are changed you will get a confirmation with the new email address and a temporary password for your account.
Q:I’ve started filling in an application form. Can I go back to it?
A:You can access saved forms once you’ve logged into your account. The section above, “Logging into your account”, explains how to do this.
Q:Can I see copies of application forms and progress reports I’ve submitted previously?
A:You can access saved forms once you’ve logged into your account. The section above, “Logging into your account”, explains how to do this.
Other questions?
Ring us on 020 7632 9068 or email us on and we will do our best to help.