IS Division Guide to the Information Technology Support Services Portal
Use the Information Technology Support Services Portal to create requests and track your IT problems.
When you submit a ticket, the Portal escalates it based on the severity of your request or issue.
Getting Started How Do I?
IS Division Guide to the Information Technology Support Services Portal
Log in to the Portal
To access the Portal, enter https://itss.cfmws.com in your browser address bar, and then log in using your CFCF credentials (for example, PSmith).
Change the language or time zone
You can use the Portal in French or English.
a. To switch languages or your time zone, select ‘Preferences’ in the top right corner of the screen.
b. Select the list for ‘Preferred Language’ or ‘Your Local Time Zone’, and make your selections.
c. Enter your password and select ‘Save’.
Open a Ticket
a. Select ‘New Ticket/Demande’.
Your name and contact details are auto-completed in the form.
b. In the ‘Summary’ field, briefly describe your issue.
c. Assign an ‘Impact’ and ‘Severity’.
d. In the ‘Type of Ticket’ list, select ‘Incident’ if you have a problem or “Request” for general requests.
e. Enter information in the ‘Service Category’, ‘Sub Category’, and ‘Detail’ lists.
These selections will help refine your ticket, improving response time and ticket resolution.
f. In the ‘Description’ field, explain how we can help you.
Note: To attach a file, scroll down to the Attachments section and select ‘Attach Files’.
g. Select ‘Save’ when you are finished with your ticket. A ticket number is created and is emailed to you.
Check my ticket status?
Log in to the Portal. Your tickets will be immediately displayed.
Update my tickets?
a. Update your ticket directly by selecting it from the Home page.
b. Select ‘Edit’.
c. Add the new information and update the ‘Description’ field.
d. Select ‘Save’.
Take back a ticket?
a. Update your ticket and indicate that you would like to withdraw it.
Our staff will change your ticket’s status to “Withdrawn”.
Fix errors in my personal information?
a. Create a new request ticket or call us at:
1-866-615-9284 (press 4).
Provide feedback?