Urgent Care Centre

Monthly Summary Report Sheet

Questions / Yes / No / N/A
Bishop Auckland Urgent Care Centre
260 comments cards were collected by Bishop Auckland for January 2012 * NB figures have been rounded up to the nearest percentage*
·  Do you feel the UCC is adequately sign posted?
·  / 253 (97%) / 5 (2%) / 2 (1%)
·  Did you find the booking in system easy? / 255 (98%) / 2 (1%) / 3 (1%)
·  If not what problems did you find with the service?
·  Car parking charges
·  Not enough staff
·  At first no one was at the desk then three people appeared but still no one came to me had to go to the next window to be acknowledged
·  How do you feel the service can be improved?
·  Everything seamed streamlined and straight forward for us so no changes necessary
·  System is run very well
·  Fine as it is
·  More observant staff
·  Does not need improving
·  I think this is a good service sometime along wait but that’s understandable with the number of people coming in
·  Designated seating area for urgent care patients and for triage. The TV placed in a more efficient place and working showing fitness and healthcare for all
·  Nothing to add
·  Direct dial phone number available as you used to – now transferred to 111
·  The service is good would like to have A & E back please
·  Stop closing the hospital down
·  More staff
·  Happy with it as it is
·  Personally I am satisfied
·  More Dr nurses a lovely hospital shame not enough Staff
·  Stop parking charges more information re out of hours for people like us who do not use the Drs on a regular basis
·  I think the service is spot on
·  No complaints
·  Have been here 4 times and always had a good service, maybe have a later pharmacy at the weekends as they close at 8pm and we did not have enough time to get our prescription
·  Do you feel you were treated with dignity and respect? / 259 (99%) / 1(1%) / 0
·  Reception staff are very ignorant and inconsiderate
·  Yes was treated very well
·  Always very friendly
·  Yes for the first time
·  How did you feel before you attended the UCC?
·  Unsure
·  Bad
·  Nervous
·  Unwell
·  Was in a lot of pain
·  A bit down
·  Sore
·  Unsure if I was a the right place
·  Awful and sick
·  Pained
·  Fine
·  Felt ok painful foot
·  In a lot of pain
·  Fine until I fell
·  Worried
·  In agony
·  In pain with foot
·  Quit poorly
·  Not well
·  Irritated
·  Sick
·  Holly was poorly with her tonsils
·  In slight pain
·  Temp and cough
·  In pain headache
·  Severe stomach pains
·  Short of breath chest pains
·  Dizzy
·  Not very well
·  Earache
·  Very unwell sore neck
Patient Feedback from comments cards/telephone interviews
No comments received.

Please continue to submit completed comments cards each month.

Please return to:

Jane Hesford

Patient Experience Team

Darlington Memorial Hospital

NB* please identify which UCC you are returning the comments cards from. Thank you