Upon signing up for our services, your signature on the agreement acknowledges your awareness and acceptance of these policies. Thank you for trusting us with the care of your pet and Welcome to our family.
Pet Requirements – For the safety of our Pet Care Specialists and the other pets we service, all pets must meet the following requirements and regulations:
Proof of Vaccinations – We require a veterinary certificate providing proof that yourpet is current on required vaccinations at least seven days prior to providing service. Dogs and cats must have current Rabies vaccinations. For HOST Sleepovers, Dogs must also have DHLPP and Bordetella vaccinations; and Cats must also have FVCRP vaccinations.
Health – Pets must be in good overall health, to include being on a regular flea & tick control maintenance program.
Behavior – All pets must be non-aggressive and not food or toy protective.
Breeds – We provide services for non-aggressive dogs and cats. However, we do not service the following breeds and all mix thereof: Pit Bull including American Staffordshire Terrier, American Pit Bull Terrier and Staffordshire Bull Terrier. We will consider on a case-by-case basis the following breeds: Rottweiler, Siberian Husky, Saint Bernard, German Shepherd, Akita, Great Dane, Doberman Pinscher, Chow Chow, Alaskan Malamute, Presa Canarios, and Wolf-hybrids (wolfdogs).
Minimum number of Visits (Pet Sit) – In order to provide the best possible service and in keeping with terms of our insurance policy, we require a minimum of two visits per day for dogs and one visit per day for cats during the duration of your trip.
Mileage Surcharge – The travel fee “to and from” are included in the cost of your services if it is within 10 miles of headquarters (Bowie, MD20716). Traveling beyond 10 miles will incur additional costs ($5.00 for travel between 10.01 – 13 miles and $10.00 for travel between 13.01 – 16 miles). For travel beyond 16, please call our office for assistance.
Medications – Any prescription medication provided by the owner to be administered by BowWowVillage must be in its original container, indicating the patient, medication name, strength, dosage, and the prescribing veterinarian. Please do not provide any medication (prescribed or otherwise) already mixed with your pet’s food.
Meals – You must provide your own food. All dry food must be in meal size portions in individual ziploc bags with the pet’s name on each bag. All can food must be labeled with meal instructions (meal size, etc.) and the pet’s name. Specify any pet eating habits (location, quirks, etc.). We cannot accept any open containers or bags.
Bedding (“Host Sleepovers”) – We provide clean, comfortable quilted bedding or “hammock beds’ for all our guests. We therefore do not accept any dog bedding.
Toys – Please feel free to provide a toy for your pet. Any toy is acceptable EXCEPT rope toys and rawhides in any form. We will do our best to return the toy to you. However, we cannot guarantee you will get the toy back because it can become separated from your pet.
Late Reservations – Ideally, reservations should be made at minimum three (3) days in advance. Late reservation surcharges are: $10 – for less than 72 hours (3 days) notice; $15.00 – for less than 48 hours (2 days) notice; and $20.00 – for less than 24 hours (1 day) notice.
Cancellations – We ask for 48 hours notice on all additions, changes, and cancellations for non-holiday visits. Visits cancelled with less than 48 hours notice will be charged 50% and less than 24 hours notice will be charged in full. Visits that are cancelled with a minimum of 48 hours notice will be credited to your account. For our Holiday Cancellation Policy, we require 14 days notice for changes and cancellations. Visits that are cancelled with less than 14 days notice will be charged 50% (remainder credited to your account) and less than 72 hours notice will be charged in full. All credits expire six months from date of cancellation.
Holiday Reservations – We accept holiday reservations. There is a $10.00 per day holiday surcharge.
2014 Holiday Schedule
New Year’s Day, January 1 – 2nd
Martin Luther King Jr. Day, January 20th
President’s Day, February 17th
Memorial Day, May 24 - 27th
Independence Day, July 4th
Labor Day, August 30th - September 2nd
Columbus Day, October 13th
Veteran’s Day, November 11th
Thanksgiving, November 26- 30th
Christmas, December 22 – 26th
New Year’s Eve, December 27 – 30th
Hours –
Office Hours: 10:00 a.m. – 6:00 p.m.
Visit Hours: 6:30 a.m. – 10:30 p.m.
Overnight Hours: 9:30 p.m. – 6:30/7:00 a.m.
Medical Emergencies – We refer any medical emergency to BelairVeterinaryHospital or the Dogs and CatsVeterinaryEmergencyHospital. For any health concern that may arise, our staff maintains a detailed log of events for both you and your veterinarian.
Refunds – We do not offer refunds and ask that you verify all reservation requests for accuracy prior to submitting them.
Inclement Weather & Disaster Plan – In order to ensure the safety of our pet care professionals and of the community, we initiate our Inclement Weather Plan when localities close schools (Prince George's County Public Schools) due to potentially dangerous weather conditions. When initiated, we announce our Inclement Weather Plan for that day on our website and via email. During inclement weather situations, our dog walking services, pet sitting and sleepover services may be altered. We ask that all clients provide us with an inclement weather emergency contact that can care for your pet(s) in the event that we cannot access your home. Your emergency contact should be able to walk to your home and have working keys for entry. All visits that are canceled as a result of inclement weather are credited to your account for use toward future services. Credits must be used within six months of the cancellation date. We also ask that you consider your pet care professional's safety by clearing steps and walkways of ice and snow and by designating a neighbor to do so when you are traveling. Our pet care professionals are empowered to shorten exercise time during extreme temperatures, heavy rainfall and lightning and/or thunderstorms. In such cases, outdoor exercise time will be replaced with indoor playtime and TLC. Read the entire Plan at our website.
Tipping – You are welcome to reward your pet care specialist for a job well done by leaving a tip for them directly. It is appropriate to tip 10% of the total bill. This is merely a suggested guideline only and not required.
Rates – All rates are subject to change without notice. See website your current pricing.