University Ofphoenix, Losangeles, Californiabachelorofscienceinaccounting &Business

SHANICEJACKSON

(323) 407-1738

EDUCATION

University ofPhoenix, LosAngeles, CaliforniaBachelorofScienceinAccounting &Business

LibertyTax,LosAngeles (Taxpreparationcourse)SKILLS

•Mac/PC MicrosoftWord,Excel,Outlook,PowerPointandGreatPlains

•Over4yearsinclerical/APsupportpositions

•Strongcustomerservicebackground

•Excellentwrittenandverbalcommunication skills

•Aquicklearnerinafast-pacedenvironment

EXPERIENCE

January2013

September 2014— December2014

•Greatmulti-taskingskills

•Proficienton10-key,

•Solidorganizationandanalysisskills

•Detailed-oriented

AccountTemps, Los AngelesPresently

A/PClerk(LongandShortTermTemporaryPositions)

Theorganizationofconfidential companyfiles anddataentryofspreadsheets tokeepthecompanylogsupdated.

Chargingexpensestoaccountsandcostcentersbyanalyzinginvoice/expense reports;recordingentries.Payingvendorsbymonitoringdiscountopportunities;verifyingfederalidnumbers;schedulingandpreparingchecks.Maintainingaccountingledgersbyverifyingandpostingaccounttransactions.Payingofemployeesbyreceivingandverifyingexpensereportsandrequestsforadvances;preparingchecks.Disbursingpettycashbyrecordingentry;verifyingdocumentation. Insuringcreditisreceivedforoutstandingmemos.Protectsorganization'svaluebykeepinginformationconfidential.Accomplishing accountingandorganizationmissionsbycompletingrelatedresultsasneeded.

Accomplished basicaccountingduties;payingvendors, andkeepingthecompanyinformationconfidential.

Samsung,LosAngelesAugust2013—February2014

CallCenterAgent-Supportandprovidedsuperiorserviceviaphones,e-mailsandfaxesasareceiverandcaller,usequestioningandlisteningskillsthatsupportedeffectivetelephonecommunication,useandeffectiveapproachtohandlespecialtelephonetasksi.e.calltransfers,takingmessages,callbacks,holds,interruptions,andunintentionaldisconnects, understandtheimpactofattitudeinhandlingcallsprofessionally,effectivelydealwithjobstress,angrycallers,andupsetcustomersrespectfully,usingthemostappropriatewaytocommunicatewithdifferentbehaviortypesonthetelephone,applytheelementsofbuildingpositiverapportwithdifferenttypesofcustomersandservicecentersoverthephone,appliedthepropertelephoneetiquettetosatisfyvariouscustomersituations,appliedappropriateactionstoeffectivelycontrolatelephonecall,identifyvoiceskillsandhowtoenhanceagoodtelephone presentation,

Meetscommitmentstocustomers,otherdutiesasassigned,anddisplaytime9exibilitytowardsshiftsasperworkfloorrequirements.

CMIManagementInc.,LosAngelesJune2006—September2009

ClerkAssistant -Keptrecordsofmaterialsfiledorremoved,usedlogbooksorcomputers. Added newmaterialtofilerecords,andcreatednewrecordsasnecessary.Performedgeneralofficedutiessuchastyping,operatedofficemachines,andsortedmail.Trackedmanualsremovedfromfilesinordertoensurethatborrowedfilesarereturned.Gatheredmaterialsthatneededfiledfromdepartmentsandemployees.Sortedorclassifiedinformationaccordingtoguidelinessuchascontent,purpose,usercriteria,orchronological,alphabetical,ornumericalorder.Foundandretrievedinformationfromfilesinresponsetorequestsfromauthorizedusers.Scannedorreadincomingmaterialsinordertodeterminehowandwheretheyshouldbeclassifiedorfiled.Placedmaterialsintostoragereceptacles,suchasfilecabinets,boxes,bins,ordrawers,accordingtoclassificationandidentificationinformation.Assignedandrecordedorstampedidentificationnumbersorcodesinordertoindexmaterialsforfiling.Answeredquestionsaboutrecordsandfiles.