University of Plymouth Virtual Private Network (VPN)

University of Plymouth Virtual Private Network (VPN)

University of Plymouth Virtual Private Network (VPN)

Windows XP Setup Instructions

In this guide you will learn how to:

  • Create your VPN connection
  • Configure your Internet settings
  • Connect to your VPN connection

Windows XP VPN Setup

Create your VPN connection

A VPN (Virtual Private Network) connection is needed in order to securely connect to the University network.

Now Do This …
  1. Click the Start button and go to Control Panel, open the Network Connections.
/
  1. Click on Create a New Connection in the left hand menu
/
  1. The New Connection Wizard will start. Click Next to continue.
/
  1. Click the Connect to the network at my workplaceradio button.
    Click Next to continue.
/
  1. Click on the Virtual Private Network connection button.
    Click Next to continue.
/
  1. In the Company Name text box type University of Plymouth VPN.
    Click Next to continue.
/
  1. If you have an existing dial-up or VPN connection you may be directed to the Public Network page. If this is the case, select Do not dial the initial connection, then click Next.
    Otherwise continue to step 8.

  1. In the Host name or IP address text box type vpn.plymouth.ac.uk.
    Click Next to continue
/
  1. Click on the My use onlyradio button. Click Next to continue.
/
  1. Click Finish to end the New Connection Wizard.
    The VPN has now been created.
/
  1. If the Connect to University of Plymouth VPN box appears click Cancel.
/

Configure your Internet settings

In order to access the Internet you need to configure Internet Explorer to use the University of Plymouth proxy server.

Now Do This …
  1. Open Internet Explorer and go to Tools, then Internet Options and click on the Connectionstab.

  1. In the Dial up and Virtual Private Network settings area click on the University of Plymouth VPNthen click on the Settings button.
/
  1. You need to make sure that only the option Use automatic configuration script box is checked, then in the address field type: then click OK twice to apply the changes.
/

Get connected

Your computer is now configured to connect to the University network using the VPN.

You must remember to activate the VPN connection in order to access the Internet.

Now Do This …
  1. Activate the VPN connection by double-clicking Start, Connect To, and then University of Plymouth VPN
/
  1. Enter your University username and password and click Connect.
/
Tips …
Once the VPN has connected, an additional network iconwill appear in the system tray at bottom right hand corner of the screen.

To Disconnect

Once you have finished accessing the University network it is highly recommended that you disconnect from the VPN

Now Do This …
  1. If you are unsure which icon is the University VPN hover over each icon until the University of Plymouth VPN appears
/
  1. Double Click on this icon
    Click Disconnect
/

Troubleshooting

Error 691: Access denied because username and/or password is invalid on the domain.
This error can occur if you use an incorrect username or password; remember the password is case-sensitive - you will not see the password, so if CAPS LOCK is not the way you expect it, you may have a problem with upper/lower-case.
Error 800: Unable to establish the VPN connection. The VPN server may be un-reachable, or security parameters may not be configured properly for this connection.
This error may occur if a Virtual Private Network connection is specified, but fails to connect. This can be caused by a variety of reasons, but the most likely is because you have 3rd party security software. Consult with the manual for this software or manufacturers to find out how to allow a VPN Connection through the security software.
I have connected to the VPN but cannot connect to any website
This is because there is a problem with the Internet Setting you specified earlier. This is probably caused by one of the following reasons
  1. Check the settings you entered from the Configure your Internet settingssection of this guide
  2. You have 3rd party security software. Consult with the manual for this software or manufacturers to find out how to allow Proxy Server information through the security software.

How can I contact technical support for VPN use?
It is very hard to provide full technical support for use of the VPN at home as there are many factors outside the University’s control. But if you require some assistance please use the details below
Staff
Phone: 01752 588588
E-mail:
Students
Phone: 01752 58900
E-mail:

IT Helpsheet v 11