Jill Marshall

804 Soledad, Los Lunas, NM 87031

Ph: 505-710-2776, E-mail:

Education:

University of New Mexico (Albuquerque, NM) 1991-1993

Special Education

WestTexasA&MUniversity (Canyon, TX) 1993-1997

Bachelors of Music Therapy (August 22, 1997)

TexasTechUniversity (Lubbock, TX) 1995

Music

Specialized Training and Skills:

  • Contracting in State Government,
  • Crisis Negotiations,
  • Legislative Bill Analysis,
  • Motivational Interviewing,
  • Critical Incident Stress Management,
  • Management in the Workplace,
  • Prevention and Management of Aggressive Behaviors,
  • Microsoft Office Professional,
  • Criminal Profiling, and
  • Spanish, Sign Language, and typing (120 words per minute).

Relevant Job Experience:

Program Director (3/12 - Present)

State of New Mexico, Los Lunas Community Program

Summary of experience: Responsible for the daily operation, management, and supervision of the Residential, Service Coordination, Day- Habilitation, Supported Employment, and Quality Assurance Departments. These departments provide 24-hour, 7-day/week services for approximately 60 individuals with developmental delays who are enrolled in the Developmental Disability (DD) Waiver in Valencia County including those committed to an Intermediate Care Facility under §31-9—1.6 (E) NMSA due to incompetence to stand trial. Responsible for ensuring all aspects of this program are in compliance with state and federal guidelines, applicable rules, laws, and standards. Manage and Direct approximately 200 staff who coordinate all internal and external services and supports. Foster relationships with all stakeholders including interdisciplinary team members (medical, nursing, specialized therapies, guardians, and case managers), state and federal monitors. Oversee the preparation of budgets and implementation of treatment plans. Lead steering committees, write policies and procedures, prepare plans of correction, monitor and evaluate staff, maintain quality assurance protocols, conduct program analysis, and write reports to executive leadership.

Service Coordinator Manager (4/11-3/12)

State of New Mexico, Los Lunas Community Program

Summary of experience: Responsible for the daily operation, management, and supervision of the Service Coordination Department. This department provides services for approximately 60 individuals with developmental delays who are enrolled in the Developmental Disability (DD) Waiver in Valencia County including those committed to an Intermediate Care Facility under §31-9—1.6 (E) NMSA due to incompetence to stand trial. Responsible for ensuring all aspects of this program are in compliance with state and federal guidelines, applicable rules, laws, and standards. Manage and Direct staff who coordinate all internal and external services and supports. Foster relationships with all stakeholders including interdisciplinary team members (medical, nursing, specialized therapies, guardians, and case managers), state and federal monitors. Oversee the preparation of budgets, implementation of treatment plans. Lead steering committees, write policies and procedures, prepare plans of correction, monitor and evaluate staff, maintain quality assurance protocols, conduct program analysis, and write reports to executive leadership.

Director, Early Intervention(1/10-3/11)

Native American Professional Parent Resources, Inc. (Albuquerque, NM)

Summary of experience:Responsible for the daily operation, management, and supervision of the early intervention program.Supervised all early intervention full time, part time, and contracted staffthat provided service coordination, special instruction, and specialized therapy services (occupational, physical, and speech) for infants and toddlers with or at risk for a developmental delay. Services nad supports were provided in urban, rural, and pueblo settings in four counties (Bernalillo, Valencia, Sandoval, and Cibola). Ensured staff prepared treatment plans with families to help children progress towards or achieve developmental milestones commensurate with those of typically developing children of the same age. Responsible for ensuring all programmatic aspics of the program are in compliance with state and federal guidelines, applicable rules, laws, and standards. Developed and implemented internal policies and procedures, program budgets, strategic and public outreach plans. Coordinated with internal and stakeholders including family members, advocacy groups, and other state and federal agencies and the general public. Authored proposals and managed public and private grants. Oversaw fundraising as needed.

Lead Performance Manager (8/08 – 1/10)

Department of Assistive and Rehabilitative Services, Early Childhood Intervention (Austin, TX)

Summary of experience: Lead a team of six performance managers who oversaw and managed 58 early childhood intervention services contracts.Contracts totaled $198 million and provided funds for approximately 46,000 to receive comprehensive services throughout Texas. Responsible for ensuring contractors met or exceeded all contract requirements including programmatic (staff training, service delivery, consumer satisfaction, and financial (billing and payment, wage and hour, reimbursement schedules etc.).Responsible for overseeing the work of the performance management team to ensure all oversight of contractors was consistent, and in compliance with state and federal guidelines, and all applicable rules, laws, and standards. Conducted performance reviewsonsite through onsite monitoring, data evaluation and analysis (data base generated and self-reported by contractors), and review of standardized reports. Reviewed and processedfunding applications (grants/proposals) and participated in the contracting process from beginning to end. Ensured contractors were fiscally responsible with both state and federal funding. Assessed sanctions to contractors as needed for non-compliance. Conducted Legislative Bill analysis, prepared reports for the Legislative Budget Board, Developed budgets, served as a subject matter expert for strategic planning and other steering committees. Prepared Annual Performance Report submitted to the U.S. Department of Education, Office of Special Education Programs (OSEP) to ensure compliance with Federal Performance Indicators.

Director of Operations/Director of State Supported Living Centers (11/07 - 8/08)

Department of Aging and Disability Services (Austin, TX)

Summary of experience: As Director of Operations (11/15/07 - 8/4/08): Provided ongoing support to the Director of the State Supported Living Centers (SSLC). The SSLCs are 13 state operated Intermediate Care Facilities (24/7 in-patient) serving approximately5,000 Persons with Mental Retardation across the Texas including those committed due to incompetence to stand trial. Facilities are located in Austin, Abilene, Brenham, Corpus Christi, Denton, El Paso, Harlingen, Lubbock, Lufkin, Mexia, Richmond, San Angelo, and San Antonio. Responsible for providing guidance to Facility Directors and their administrative and clinical staff regarding day-to-day operations, personnel issues, addressing unusual incidents (consumer and employee rights and safety), and emergency situations. Directly supervised all operations coordinators and responsible for the service delivery listed in my previous job description as Service Coordinator. Directly supervised all clinical statewide coordinatorsincluding medical, nursing, psychology, habilitation therapy (Occupational , Physical, and Speech, etc.), vocational , active treatment, human rights, data analysis, quality enhancement/assurance, continuity of services, and special projects. Worked in tandem with the Office of the Chief Operations Officer (COO) to address human resource issues, requests for proposals, contracts, legal, and IT issues as needed. Responsible program development and evaluation and ensuring compliance with state and federal guidelines, and applicable rules, laws, and standards. Conducted Legislative Bill analysis, prepared reports for the Legislative Budget Board, Developed budgets, served as a subject matter expert for strategic planning and other steering committees. Analyzed data and prepared reports for the Director of Sate Schools, Assistant Commissioner, and Commissioner for the U.S. Department of Justice regarding human rights issues. Coordinated responses to stakeholders including family members, advocacy groups, the Legislature, other state and federal agencies and the general public. Prepared Legislative notes and notebook for the agency’sAssistant Commissioner and Commissioner.

As of April 24, 2008:Served as the Interim Director over State Supported Living Centers (SSLC). Duties included the administration of 12 State Schools. Oversight of the SSLCs includingprovision of services, human resources, and capital assets as well as management of a total budget of over $458,000,000and12,000 full time employees. Chaired public hearings and lead meetings for stakeholder feedback to be used for the development of agency rules or shared with the Legislature. Served as a member of the agency extended executive team. Assisted the Commissioner, Assistant Commissioner, and other members of the executive team in devising plans and specific activities to accomplish the mission of the agency. Made major program, financial, and administrative decisions impacting statewide facility operations and agency resources. Assessed and direct the evaluation of service needs of consumers by recommending the scope, content and quality of services to be provided at given funding levels. Reviewed and evaluated the impact of proposed federal and state laws on program operations. Participated in regular meetings and negotiations with the U.S. Department of Justice regarding human rights issues. Coordinated responses to stakeholders including family members, advocacy groups, the Legislature, other state and federal agencies and the general public. Prepared Legislative notes and notebook for agency Assistant Commissioner and Commissioner.

Operations Coordinator (11/06 - 11/07)

Department of Aging and Disability Services (Austin, TX)

Summary of experience: Oversaw the daily operations for four State Supported Living Centers (24/7 facilities). Responsible for the coordination of the provision of services, management of human rights and unusual incidents, assistance with trend analysis and improvement plans.Participated in Quality Enhancement Reviews, U.S. Department of Justice reviews and other external reviews. Provided guidance to State Schools in all program areas and day-to-day operations including personnel issues, addressing unusual incidents (consumer and employee rights and safety), emergency situations, medical, nursing, psychology, habilitation therapy (OT, PT, Speech, etc.), vocational training (at all levels including active treatment through apprenticeship programs), data analysis, quality enhancement/assurance, continuity of services, and special projects. Served as liaison between state office (legal, IT, HR, etc.) and the facilities. Oversaw the preparation of management and productivity reports and studies and made recommendations to improve operations. Responsible for the oversight of special investigations, incident and risk management, and internal audit processes. Represented the state MR facilities section on both internal and external workgroups and committees. Conducted Legislative Bill analysis, prepared reports for the Legislative Budget Board, Developed budgets, served as a subject matter expert for strategic planning and other steering committees. Analyzed data and prepared reports for Director of Operations and Director of State Supported Living Centers. Fostered relationships with and responded to stakeholders including family members, advocacy groups, the Legislature, other state and federal agencies, professional organizations, community centers, and the general public.

Senior Policy Specialist – MR/DD(11/05 - 11/06)

Department of Aging and Disability Services (Austin, TX)

Summary of experience: Served as a member of an interdisciplinary research and policy analysis team and performed advanced managerial consultative services and technical assistance work on mental retardation and/or developmental disability issues. Served as liaison and staff support to the Texas Council on Autism and Pervasive Developmental Disorders and alternate council member for the Texas Council for Developmental Disabilities. Served as the agency representative for the Drug Demand Reduction Advisory Committee. Directed policy, research and analysis and developed written reports and other materials on mental retardation and developmental disability issues. Worked with DADS staff on policy research and analysis projects that cross population areas. Served as an expert and resource to other state agencies and organizations. Wrote and revised Agency Rules and presented them to the Board for approval to be implemented in the Texas Administrative Code. Conducted Legislative Bill analysis, and prepared reports for the Legislative Budget Board, Served as a liaison to federal, state, and local agencies; planned and organized projects of public interest; and conducted meetings with federal, state, and local officials, and agency stakeholders. Developed grant and planning related activities. Supervised the development of local, regional, and/or state level plans or projects. Planned and/or oversaw the work of contractors of grant related projects.

Education and Training Coordinator (6/05 - 10/05)

Department of Aging and Disability Services, AustinStateSchool (Austin, TX)

Summary of experience: Responsible for coordinating and monitoring the daily activities related to vocational training from active treatment through apprenticeship programs. Developed and implemented strategic plans to ensure effective treatment and quality provision of services. In collaboration with the Quality Assurance/Enhancement Department and Vocational Department, developed and implemented new training and program innovations, curriculum guides, and conducted staff development training. Developed and implemented tools and resources to improve communications between Interdisciplinary Teams (IDT), Direct Care Staff, and job coaches. Monitored program changes and provided ongoing feedback to supervisors at all levels regarding compliance with ICM/MR standards/regulations. Assisted in identifying and coordinating resources to develop ongoing training and treatment on campus. Developed training and competency exams as a resource for new employees. Generated and presented reports on a regular basis to the Superintendent for review.

Children and Adolescent Psychiatric Services (CAPS), Education and Rehabilitation Liaison/Supervisor/Special Projects Coordinator (12/03 - 5/05)

Department of State Health Services, AustinStateHospital (Austin, TX)

Summary of experience: Supervisor of an educational, vocational, andtreatment service program for individuals with mental illness and mental retardation and those committed to assess for competency to stand trial. Supervisory duties included developing and approving schedules, monitoring and auditing ongoing provision of services, and ensuring the use of best practices. Ensured staff compliance with rules, policy, procedures, and standards of care. Implemented disciplinary action, quarterly reviews and, performance evaluations. Kept staff at all levels informed of changes in programming and upcoming training and compliance issues. Liaison to local schools/school district. Developed curricula for vocational training, education, treatment and staff training on best practices and compliance issues. Lead quality assurance team evaluated programs; developed and monitored outcome measures; oversaw marketing strategies for programming; developed, reviewed, and prepared reports; implemented surveys, and researched trends; monitored and reported on fiscal implications of new program concepts; and implemented and monitored systematic changes. Developed departmental guidelines, protocols, policy, and competency measures. Served as a member of the employee and volunteer appreciation committee. Served as acting department head as needed.

Music Therapist (6/04 –12/2009)

Contractor (Austin, TX)

Summary of experience:Music Therapist: Provided music therapy part-time as a contracted music therapist for individuals qualified to receive services through the Community Living Assistance and Support Services (CLASS) Waiver. Individuals who received services were diagnosed with a qualifying condition to include an Autism Spectrum Disorder, Cerebral Palsy, Down Syndrome, and Mental Retardation. Individuals were provided assessment, treatment outcomes, and ongoing treatment. Treatment was provided as needed and progress assessed and reported regularly.

Program Administrator/Unit Director (7/02 - 11/03)

Texas Youth Commission, GiddingsStateSchool (Giddings, TX)

Summary of experience:Treatment program supervisor for adjudicated youth (54 beds).Programs included: Capital and Serious Violent Offender, and Chemical Dependency. Supervised 45 staff (clinical, direct care, and clerical) Duties: interviews, hiring, performance evaluations, time sheets, disciplinary action, etc. Assessedconsumers’ needs for intervention,program modifications, or need for alternate placement. Conducted quality assurance reviews of documentation and practical application of treatment services and health and safety standards. Ensured compliance with state rules and guidelines, Federal Grants, and the American Correctional Association (ACA). Coordinated with Texas Workforce Commission to prepare consumers for meaningful employment and educational and opportunities. Served as a consumer rights due process hearing manager and investigator. Prepared reports and corrective action plans for administration and central office as needed. Wrote and submitted referrals to criminal court and testified as needed. Served as a liaison to District Attorney. Reviewed transition plans. Served on the accident review board (risk management). Conductedstaff training. Served as administrator on call.

Registered Therapist (6/01 - 7/02)

Texas Department of Mental Health and Mental Retardation, AustinStateHospital (Austin, TX)

Summary of experience: Developed, implemented and conducted therapeutic programs and groupsfor Children and Adolescent Psychiatric Services (CAPS) and Specialty Services. Served as a member of interdisciplinary treatment team and assisted in writing and implementing individual education and treatment plans. Evaluated for placement in groups and classes and made recommendations for group assignments. These include persons who are deaf, visually impaired, diagnosed with an autism spectrum disorder, mental illness and mental retardation. Developed and utilized adaptive functioning methods and tools to teach persons with special needs. Developed Patient goals and strategies, wrote lesson plans and documented progress weekly. Prepared reports and recommendations as needed. Conducted staff training and ensured compliance with policies and procedures. Assisted in interviewing job applicants and supervised volunteers. Organized, coordinated, and supervised special events and Served as coordinator for Education and Rehabilitation Department for Employee and Volunteer Recognition Ceremony.

Registered Therapist (8/97 - 6/01)

TexasTechUniversityHealthSciencesCenter, John T. Montford Unit (Lubbock, Texas)

Summary of experience:Served as a member of interdisciplinary teams including treatment team, dual diagnosis, critical incident and crisis/hostage negotiation. Developed patient assessment tools, and manuals. Conducted approximately 20 hours of group therapy per week. Designed and implemented specialized programs, groups, and classes to meet changing needs of patient population including cognitive organization in task management, frustration tolerance skills, self calming skills, and coping with chaotic environments. Developed curricula and conducted regular staff training on rehabilitation methods and benefits. Conducted group therapy and classes for persons with special needs including mental retardation and mental illness. Evaluated persons with mental retardation for referral to Mentally Retarded Offender Program (MROP). Developed organizational tools, including filing systems and databases for program evaluation and continuity of care maintenance. Prepared reports and recommendations as needed. Supervised students. Addressed groups of educators, business leaders, advocacy groups and students. Organized and supervised special events. Worked on the fund raising committee for Special Olympics.