Unit title: System Management

Unit code: 319

Unit reference number: D/500/7332

QCF level: / 3
Credit value: / 12
Guided learning hours: / 100

Unit summary

This is the ability to manage ICT systems to ensure that they deliver the required functionality and capacity. A system can be any combination of equipment, hardware and software.

System Management could involve changing system configuration to meet short-term fluctuations in demand (eg high numbers of calls to specific telephone numbers).

It could also involve longer-term changes such as increasing resources (eg processing or storage capacity) to meet anticipated needs and taking account of advances in technology.

A competent person at level 3 can administer a system.

Assessment methodology

This unit is assessed in the workplace. Learners can enter the types of evidence they are presenting for assessment and the submission date against each assessment criterion. Alternatively, centre documentation should be used to record this information.

B026690 – Specification – Level 2, Level 3 and Level 4 Diplomas in Professional Competence for IT and Telecoms Professionals (QCF)– Issue 2 – May 2011 © Edexcel Limited 2011


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Learning outcomes and assessment criteria

Learning outcomes / Assessment criteria / Evidence type / Portfolio reference / Date
1 Understand how to administer a system / 1.1 Describe how to configure the system.
1.2 Describe ICT asset and configuration information applicable to the system such as:
– Physical attributes (eg manufacturer, type, revision, serial number, location, value)
– Configuration (eg physical and logical addresses, options set, connections).
1.3 Describe how available options for system configuration affect functionality and capacity
2 Administer a system and change system configurations / 2.1 Select configuration options to optimise system functionality and capacity
2.2 Make changes to system configuration
2.3 Specify items for which ICT asset and configuration information is to be recorded

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