Troubleshooting Wireless Connection to ‘PatientCare3’
The current certificate of authority “Equifax Secure Certificate Authority” that VUMC uses to authenticate wireless WPA clients on SSIDs ‘PatientCare3’ and ‘CWS’ has been purchased by the GeoTrust SSL Authority. The current Equifax certificate expired on January 1, 2012 forcing all clients using ‘PatientCare3’ and ‘CWS’ to add the new “GeoTrust Global CA” SSL certificate to their current list of accepted certificates.
If you are having trouble connecting a Windows device to Patient Care 3 check the set up below. This change does not affect users using SSIDs ‘vummiv’, ‘PatientCare1’, or ‘PatientCare2’. PLEASE VERIFY your settings are correct if you are having trouble connecting your computer to PatientCare3.
*Note that this is only for Windows devices; the instructions explicitly details the steps that need to be taken on a computer running the Windows7 operating system. Macintosh computers/phones and Android devices will prompt the user to accept the new certificate as noted in the below screen capture:
Go to Wireless Networks from task bar, right click on “PatientCare3” and select properties:
The below screen will appear after selecting properties. Click on the “Settings” button in the middle of the page:
To use on the ‘PatientCare3’ and ‘CWS’ SSIDs, verify these are checked: the “Equifax Secure Certificate Authority” box and the “GeoTrust Global CA” box. Both of these boxes should be checked now and the Protected EAP Properties for the computer should look like this:
Click OK to close the “Protected EAP Properties” tab and then click OK to close the “PatientCare3 Wireless Network Properties” tab. Your system is now configured to accept both the current Equifax certificate as well as the new GeoTrust certificate.
Please contact the HelpDesk (3-4357) if additional support is required.