Trinity Homeless Projects
Redford House, Redford Way
Uxbridge, Middlesex UB8 1SZ
T 020 8797 9500 F 01895 253255
Hello,
ThanksforaskingaboutourAdministrativeAssistantrole.Weareadynamicandprofessionalgroupof peopleandwe’realwayslookingforwardtowelcomingnewpeopleintoourteam.
Thisrolesupportsourentireorganisationandhelpsustodeliverthestandardof servicethat is central toour abilitytohelppeoplechangetheirlives.
Thisis animportanttimeforusaswechangetomeetthemanychallengesin the sector.Weare alwayslookingatthewayweworktostayaheadof thefieldandtoachievemoreforourtenants.
Ifyouwantanexcitingchallengewithinan ambitiousorganisationthenpleasevisit more information.
Best wishes,
Steve Hedley
Chief Executive
Working Together
This pack is to provide you with the information for you to decide if
Trinity is the place for you
This pack contains
Why work for us
What we do
The journey
Our structure
Your route to work
Job advert
Job description
Person specification
Terms and conditions
If any of the above are missing
Please let us know, 020 87979500
Best wishes
Why work for us?
Trinityis all about improving the quality of people’s lives. That includes all the people we house, support andcoach, as well as the people who work with us – our team.
We have deeply held values and ethics and a high degree of stakeholder engagement. We have a positive coaching culture and we are solution focussed. There is a genuine and deeply felt commitment to continuous improvement and an aspirational approach to the future – a ‘can do’ attitude.
Other reasons
Great people
Flexible working
Good annual leave
Personal training budget
A day off for your birthday
And an all expenses paid holiday
(Okay… no free holiday)
What we do
Trinity Homeless Projects (Trinity) is a registered Charity working in West London to support people suffering the effects of homelessness and exclusion. Trinity was established 25 years ago as part of a larger charityand demerged in 2007. Trinity employ 26 full-time staff, five part-time staff, 50 people onwork placement, we havesix Trustees, twoConsultants and Volunteers in a variety ofroles. Together this team works to provide a variety of responsive and preventative housing options for people suffering homelessness as well as employment opportunities in our two furniture shops. The three key qualities that are the ‘trinity’ of assets that everyone requiresfor independence and stability are; a home, people and a job.
Home: Housing for people sleeping rough, move on accommodation and independent accommodation for people at risk of homelessness. We currently have over 80 bed spaces in a variety of houses and house over 120 people every year as people move in and on.
People: One to one and group coaching provides opportunities for learningfor people to gain insight and skills for personal development and to get a job.
Job: We provide people with work tasters in our shops and provide job brokerage with local employers. We also save over 2,500 tonnes of unwanted domestic furniture from landfill every year whilst offering good quality furniture that doesn’t cost the earth.
The Journey
What we all needThe different steps on the journey How Trinity help
Knowing and working You tell us!
to yourstrengths
creativity and fulfillment
Self esteem Employment
Recognition Qualifications
Respect Courses
Belonging Job Coaching
Friends Work placements
Family Counseling
Safety Planning
Security Coaching
Stability Engagement
Health Houses
Shelter Support
Warmth Staff
Our Structure
Administrative Assistant
ThepurposeandroleofAdministrativeAssistant
Neverhasasmilingfaceandgoodmannersbeenmoreimportantthanwhenyou visitanorganisation forthefirsttime;itssetsthetoneanddeliverstheexpectationthatwearefriendly,welcoming,goodat whatwedoandcareaboutpeople.It’snotjustonreception;youcantellif someoneis smilingon the phonetoo.Therightenvironmentis as importantasthepeopleinourteam.Itis cleanandtidyandhas understandablespacesthatcommunicateour welcome.Itsamazinghowseeing yournameupon a boardto welcomeyoucanreallyenhance yourexperience.Partof awelcomingenvironmentis hospitalityandthere’snothinglikethesmellof freshcoffeetomakepeoplefeelat home.
Theattentiontodetailthatcreatesawonderfulambianceandensuresguestsandstaffarefeelingwell lookedafteralsodeliversfaultlessdataentryintoour housingreferralsystemandreportingtoarange ofstaff.Anticipatingtheneedsof staffandensuringthecorrectresourcesareavailableiswhatensures weareabletodeliveraservicethat is secondtonone.Dutiesincludeansweringandfieldingtelephone calls,receivinganddirectingvisitors,wordprocessing,filing,faxingandInternetresearch.
Withoutthisrole,ourguestswouldnotreceivesuchagood welcomeandour workwouldbe slowerand vitaldetailsmaywellbe missed.Thisis notjustadmin;this is Trinity’sAdministrativeAssistance…
Are you the right person?
ThequalitiesandattributesyouneedtobesuccessfulatTrinity
Whatmakesagreat Administrative Assistant?Itsoutstandingorganisationalskills;judgmentand strengthasagatekeeper;aknackforanticipatingandsolvingproblems,it’snotallaboutmakingcoffee, typingletters,answeringphones,ororderinglunchandofficesupplies.
ThefirstqualitywelookforinanAdministrativeAssistantis competence,demonstratingexcellent spellingandgrammarskills,computerliteracy,andtheabilitytohaveastrongworkingknowledgeof MSWord,Outlook,Excel,anddatabasemanagement.
Communicationis thebackboneof anyorganisationandourcommunicationskillsneedtobe outstanding.Personalityisaqualitythatis sometimesoverlookedandtheassistantis thefirstpointof contactintheoffice.Inessencetheassistantisputtingtheorganisation’s“bestfootforward”with guestsandresidents.Wealwaysanswerthephoneandgreetvisitorswithasmileonourfaceand someof thetimearesidentis callingorvisitingtheofficetoaddressacomplaintorreachoutfor assistancewithaproblemsoscreeningcalls,handlingconflict,anddealingwithnegativityis critical.
Organisationandanattentiontodetailsis akeystrengthas is multitasking.Wealloften wearmany hatsaswejugglepeople,paper,andpriorities.Followingupandfollowingthrougharecriticalto trackingandorganisingevents,projects,andobjectives.
Aspartof ateam weanticipateeachothersneedsandidentifythefundamentalsforsupportingguests, residentsandstaff.Weneversay,“Thatisnotmyjob!”andarealwayswillingtogotheextramileand do whateverittakestogetthejobdone.
Thefivedeadliestwordsthatrobourtimeare"Have yougotaminute?"Everyone'stheculprit–staff, residents,managersetc.Knowinghowtodealwithinterruptionsis oneof thebestskillswecan learn. Attendtoeachandeveryneedandprioritise.Themosteffectivepeopleworkwellfrom cleardesks.Our long-termgoalsdirectourdailyactivitiesandwithoutagoalorobjective,wetendtojustdriftpersonally andprofessionally.Workingwithourteam,weclarifyourobjectivesandmeasurethesethrough achievement.
Asyoucanprobablytell,weputgreatstoreinthisrole.Thanksfortakingtotimetoabsorbeverything, and ifthisis foryou,I reallylookforwardtohearingfrom yousoon.
My very warmest regards,
Steve Hedley
CEO
This table is a checklist of the qualities found throughout the Person Specification. These are the qualities that we model and measure each other by.
Qualities / Full Description – This is what good looks likeReliability / Is consistent and dependable. Is always on time all the time. Does what they say they are going to do. Follows through consistently. Demonstrates a diligent and tenacious approach.
Supportive / Demonstrates daily they model Trinity’s values. Shows commitment to the organisation and its people. Is supportive to colleagues and tenants.
Honesty / Is trustworthy. Has high level of ethical awareness and values reasoning. Won’t let unethical behaviour go unchallenged, has integrity, truthfulness and motivated.
Enthusiasm / Has a motivational outlook and generally always has a positive attitude. Enjoys the day-today experience of working for Trinity. Their enthusiasm “rubs off” on other people.
Flexibility / Is open minded about and willing to embrace change. Can adapt their behaviour appropriately to changing circumstances to achieve shared outcomes. Questions business as usual by being open to new ideas.
Initiative / Is forward thinking. Spots or creates new opportunities and “changes the rules“to find new ways of working to achieve best results. Challenging others to adopt new ways of thinking. Can do attitude, offers solutions instead of presenting problems. Seeks to offer innovative solutions, and services and comes up with ideas and proposals to improve the organisational performance
Empathy / Is understanding and sensitive to the moods/feelings/ motivations/beliefs and lifestyles of others. Recognises the impact of their behaviour on others. Understands we are on a shared journey with each other.
Creativity / Creatively seeks to offer solutions.
Empowered / Understands the extent and boundaries you can make for the organisation, developing the knowledge, skill and confidence to make decisions and act on them.
Teachable / Demonstrates an open minded approach to new learning experiences; acquires new skills, developing own behaviours, and gaining knowledge with a willingness.
Professional / Is knowledgeable of their own area of responsibility. Applies, acquires and develops their professional skills and knowledge. Is strategic in their thinking and planning. Manages people and/or situations effectively to obtain best results.
Equality / Maintains a respectful attitude towards others irrespective of differences, the approach is equal.
Terms and Conditions
Salary
£7.50 per hour. We pay people on the last day of each month. Pay may be reviewed each year in April.
Hours
35 hours per week Monday to Friday.
Leave
Annual leave is 25 days and an additional day’s leave to celebrate your birthday.
Pension
We offer a Group Stakeholder Pension Scheme with Aviva to everyone who works for us. We make a percentage contribution that is 4% of salary.
Performance
We monitor how people perform through job coaching every month and through annual appraisals. We work to agreed objectives and assess achievement against these objectives and the competencies for the role.
Probation
There is a three month probation period for new starters.
References
We only appoint someone if we are happy with their references, covering things such as character, employment, health and eligibility to work in the UK.
Smoking policy
People are not allowed to smoke in any of our properties and whilst engaged in work. Smoking breaks can only be taken in someone’s own time.
Location
All our contracts state that employees may be asked to work in a different location from the one where they first started.
This is an outline of our current terms and conditions and is subject to annual review and amendment, by consultation.#
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Trinity Homeless Projects Registered in England No 06047635
Registered Office: Redford House, Redford Way, Uxbridge, Middlesex UB8 1SZ
Registered Charity No 1118222