TREETOPS HOSPICE CARE

JOB DESCRIPTION

Post Holder:

Area of Work: Field/Office Based

Responsible to: Retail Manager (Operations Manager when absent)

Department Objectives

Treetops Hospice Care provides all its services free of charge to the patients and their families. The objective of the retail department is to raise and contribute funds primarily through its group of shops; maximising the potential of each shop and growing the business through expansion.

Role Within the Department

The gift aid administrator is responsible for rolling out and maintaining the retail gift aid scheme across the department

Specific Objectives

To oversee, monitor and develop all aspects of retail gift aid. To ensure that the scheme runs smoothly and effectively, and that internal and external policies, procedures and legislation are kept up to date and are adhered to by all participants.

Key Tasks and Responsibilities

  1. Assist the managers and teams to set up and implement the retail gift aid scheme
  2. Motivate and train staff and volunteers on the system and how to use it most effectively – both at the set up stage and ongoing
  3. Ensure paperwork and relevant administration is completed by all participants
  4. Manage the gift aid back office system, produce key performance indicators and analyse performance and results
  5. Liaise with the retail manager and operations manager and update them regularly
  6. Provide recommendations for improvement/development where necessary and be prepared to act upon any recommendations
  7. Ensure that the organisationis compliant with HMRC regulations at all times and that data protection is respected
  8. Attend conferences and external gift aid training where required in order to gain knowledge and keep up to date with procedures and legalities
  9. Develop and maintain positive working relationships with the shop teams, our gift aid scheme provider, and hospice staff
  10. Ensure that records are kept appropriately and carry out regular audits on gift aid declarations and the donor database
  11. Be prepared to work on special projects related to retail performance as required by the retail manager or operations manager

Other Tasks and Responsibilities

  1. To promote and enhance the work of Treetops Hospice Care through knowledge of the hospice and sharing information with shop teams and customers/donators
  2. With the guidance of the retail manager utilise the resources available to assist you such as the volunteer services and human resources departments, and the hospice finance and support services department
  3. Encourage team morale through involvement, recognition and confidence building through positive delegation and support. Respect both the strengths and limitations of individual team members
  4. The role will involve shop floor work and leading by example regarding the system with staff, volunteers, customers and donators

Key Competencies and Skills Requirements

  • A positive, flexible, team-playing attitude
  • Willingness to learn and take direction as well as use initiative
  • Smart personal appearance
  • Good verbal and written communication skills
  • Understanding of Microsoft Word and Excel in a working environment
  • Effective time management and organisational skills
  • Knowledge of retail,customer service and working to budgets
  • Strong and friendly relationship building skills
  • Able to research and understand HMRC legislation and deliver that information clearly to the relevant people
  • Ability to lift, move and sort a wide variety of donated goods as part of shop training

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