Daventry Area Community Transport
The Abbey, Market Square
DAVENTRY, Northants NN11 4XG
Tel: 01327 - 701665
Fax: 01327 – 872403
Email:
JOB SPECIFICATION – Transport Booking Officer
LOCATIONThe Abbey
HOURS37 Hours per week
SALARY£17,500 p.a. – rising to £18,600 p.a.after successful 9 month probationary period
RESPONSIBLE TO: D.A.C.T. Operations Manager
HOLIDAYS22 working days plus public holidays + 3 Extra Statutory days, increasing to 27 days + 3 extra statutory days after 5 years (currently the leave period during Christmas & New Year is not included in the main annual leave allocation. This means that on an unofficial basis the annual leave is increased by 4 or 5 days each year)
PROBATIONARY 9 months, with a review at 3 months & 6 months
PERIOD
General Overview
We require someone who can use a computer to help run the Car and Minibus booking systems. Our main computer programme is Microsoft Access. Training can be given to operate this system and therefore a willingness to learn is vital.
Good general administration skills including word processing are required with the ability to prioritise workload.
As we are a small team, the post holder will be expected to gain an understanding of other team member duties and cover certain aspects of each other’s jobs when necessary.
This meets our aim for all DACT staff to gain transferable skills.
Must be bright, flexible and adaptable, and be able to cope with ever changing daily demands.
The post holder will be expected to gain knowledge of the Car Scheme booking system and Minibus booking system, becoming a full member of a three-person team. This will enable all three team members to interchange their roles creating a flexible working team.
The post holder will be expected to gain knowledge surrounding the booking and scheduling of minibus maintenance and resolving breakdown issues.
Good humour and a positive nature are important attributes, because dealing with the public is an important part of daily routine. Volunteer drivers are essential to the operation of DACT, so friendly interaction with drivers is an extremely important part of the role.
Key tasks:
1. To operate DACT’s transport booking systems for Car and Minibus including the booking out of volunteer drivers and issuing of paperwork.
2.To deal with incoming and outgoing phone calls to volunteer drivers and users of the service and to deal with the public face to face in the office.
3.To be involved in researching information and inputting it into the Trips Database.
- To photocopy, fax, collate and circulate documents as required, and to copy & file annual driver record checks as well as completing CRB
Application forms as required.
- To maintain expenditure records of all volunteer drivers and process expenses.
6.To be involved in other aspects of vehicle maintenance and breakdowns on the administration side, keeping records, Scheduling servicing and MOT’s and making phone calls to breakdown services and garages etc.
7.To send out monthly Affiliation renewal reminders to Groups.
8.To receive, process and distribute forms and messages as required.
9.To be responsible, in the absence of others, for the security of the office.
10. Respond to the public/volunteers and deal with their enquiries, understanding a customer-friendly approach.
11. Receive payments, issue receiptsand Invoice for services provided.
12.To give administrative support where necessary.
This job description reflects the major tasks to be carried out by the post-holder and identifies a level of responsibility at which they will be required to work. In the interests of effective working, these major tasks may be reviewed from time to time to reflect the changing needs and circumstances. Any such review and consequential changes will be carried out in consultation with the post-holder.
Law protects your health, safety and welfare at work. D.A.C.T. has a duty to protect you and to keep you informed about health and safety. You have a responsibility to look after yourself and others.
PERSON SPECIFICATION – Transport Booking Officer
Essential qualities
- Good computer skills.
2. Good communication skills
3. Customer-friendly approach - experience of dealing with enquiries both in person and on the telephone.
4. Numerate and methodical.
5. Ability to work effectively with a small team, and also be self-motivated.
6. The outlook and genuine positive attitude towards other people is vital.
Additional/Useful qualities
1. Experience with Databases
- Flexibility and Adaptability
- Driver with own vehicle
- Willing to undertake our Minibus MiDAS Drivers Course, which provides a nationally recognised 4-year certificate. This will assist the occasional movement of DACT minibuses (e.g. local servicing/repairs)
- Hands-on approach to helping resolve minor maintenance issues
Signed, as accepted ...... Date: ......