Toronto Central Community Care Access Centre Team Wins 2014 IDEAS Alumni Achievement Award

Winning Entry Focuses on Patient Engagement and Coordinated Care Planning

Toronto – November 19, 2014 – With quality improvement in patient care as its focus, a diverse team from Toronto Central Community Care Access Centre (CCAC) has won the prestigious IDEAS Alumni Achievement Award. The team’s project – “Engaging Complex Patients in Coordinated Care Planning” – was chosen as the winning entry in the Patient Engagement category. As part of the award, the team will receive $25,000 in funding that is to be used to sustain and implement the project learnings. The award was presented at the closing reception of the 2014 IDEAS Alumni Event on November 19th at the John W.H. Bassett Theatre Foyer at the Metro Toronto Convention Centre.

“We are both thrilled and honoured to be recognized in this considerable capacity by such an esteemed and respected organization,” says Gayle Seddon, Director, Community Programs at Toronto Central CCAC. “The hard work, dedication and learnings garnered from this project have underscored our commitment to further advancing optimal patient engagement through coordinated care planning.”

The Toronto Central CCAC IDEAS team included a diverse group that, through their varied experiences, brought considerable insight and knowledge to the project. With a goal of finding a more meaningful experience for seniors and emergency care, the team, in addition to Gayle Seddon, included a Primary Care physician, Jocelyn Charles, and Anne Moorehouse, a Registered Nurse from Sunnybrook Hospital. The team also worked closely with and received guidance from Ajibike Oyewumi, a Coach from Health Quality Ontario.

IDEAS – Improving & Driving Excellence Across Sectors – is a province-wide learning initiative with the express goals of advancing Ontario’s health system priorities by building capacity in quality improvement, leadership and change management across all healthcare sectors. Funded by the Ministry of Health and Long-Term Care (MOHLTC), the initiative is a collaborative partnership amongst seven Ontario universities, Health Quality Ontario (HQO), the Institute for Clinical Evaluative Sciences (ICES) and the Institute of Health Policy, Management and Evaluation (IHPME) at the University of Toronto. The foundation for IDEAS’ philosophy can be traced to the internationally-respected Advanced Training Program developed by Intermountain Healthcare in the United States.

“Being recognized in this capacity has both humbled and empowered our team to continue to work towards a greater model of coordinated care that can be implemented across healthcare organizations,” says Seddon. “We look forward to furthering our commitment to our clients and healthcare colleagues both at the Toronto Central CCAC and beyond.”

Media Contact – Samantha Kemp-Jackson, , (416)217-8135 X2713, (647) 290-8135

About the CCAC

Community Care Access Centres (CCACs) connect people across Ontario with quality in‐home and community‐based health care. Caring for more than 600,000 Ontarians annually, CCACs provide information, direct access to qualified care providers and community‐based services to help people come home from hospital or live independently at home.

-30-