CLARIDGE HOUSE

JOB DESCRIPTION

JOB TITLE: Assistant Manager –full time, live in position,
(one year initial contract)
REPORTING TO: Manager
DATE: March 2018
SALARY: £14,450
(plus live-in bed sitting room (private) plus utilities included)

Job Purpose:

A hands on role to help with the day to day running of the House and lead on delivering the catering offer to our guests.

Toprovide full cover when the Manager or Housekeeper is away or off duty.

Responsible for security of the premises when on duty and normal function of the premises.

To exceed customer expectations by delivering excellent quality service whilst projecting a safe, organised and hygienic environment for all customers, staff, and visitors to Claridge House.

1.Key Accountabilities & Main Tasks:

  • To undertake duty management shifts which are agreed in advance by Rota. To ensurethat all accommodation and public area are ready for guests, to oversee/provide meal services and to ensure that any incidents are dealt with in timely manner to ensure customer satisfaction.
  • To lead on catering, which provides a vegetarian, organic and local source menu to our guests. Working to a budget, toprovide/oversee menus, ordering, and food production which will include cooking on occasions.
  • In conjunction with the Manager, to prepare rotas for the general assistants andpart time cooks, ensuring cover for upcoming activity in both the house and kitchen/dining room areas including the delivery of hot drinks in the meeting rooms.
  • To identify and adopt those areas of growth, sustainability, and improvement in catering and housekeeping that match the ethos of Claridge House;
  • To share duties in the reception office to ensure all queries from customers and potential customers are answered and dealt with accuracy and in a timely manner.
  • To oversee and take responsibility for the security of the property, operating stock and equipment.
  • To maintain your own professional and technical knowledge by attending workshops, reviewing professional publications and establishing personal networks both within and outside the Quaker community.
  • To work withManager to source appropriate contractors to complete periodic deep cleansas required and for agreed designated areas of the house and monitor work standards to ensure they meet the agreed contractor specifications.
  • To complete periodic audits to check building housekeeping standards; to ensure that remedial work is carried out for tasks within the remit team andreporting building fabric defects that need repair to theManager.
  • To participate in the monthlyteam operations meeting to check forthcoming business requirements including an awareness of catering requirements and then ensure thatthe team are appropriately briefed on any special requirements that may be outside the agreed service standards.
  • To manage the cost effective, ordering of operating stock to ensure that there are sufficient supplies, using environmentally friendly products where possible to meet business needs. To ensure the costs are controlled or monitored to meet the budgetsset.
  • The Assistant manager also carries out light domestic and cleaning duties in the house as and when required.

2. Intellectual Demands:

  • The post holder is expected to make management and professional decisions on a daily basis, including the provision of advice and decisions to the team and that provided to internal and external contacts.
  • To manage and appraise staff performance.
  • This role deputises forthe Manager and Housekeeper for holidays and absence.
  • Ensure a safe workplace by identifying and reporting hazards and taking corrective action.
  • Review and communicate health and safety audit reports and initiate required action.

3. Judgements:

Makes operational decisions that affect the quality of service delivered to external customers which can affect the profitability of the Claridge House (Negative experiences resulting in refunds and loss of returning custom).

A confident decision maker.

4.Communication:

Internal communication and external communication

Direct contact with staff when service delivery standards are questioned or discussed. Contact with appointed office contacts when discussing room check in and departures.

This is a customer facing role involving sometimes contact meeting and greeting with bed and breakfast visitors and course attendees, assisting with their enquiries and complaints.

5. Physical Demands & Co-ordination:

This hand on role can involve standing on your feet for prolonged periods, moving for equipment / furniture, handling cleaning chemicals and use of VDUs. As duty manager the role also involved the duties of fire officer and appointed person (first aid) when required.

6.Working Conditions and Emotional Demands:

The House has multiple uses in order to meet the needs of the charity, Bed and breakfast, courses tenants, running retreats and hire meetings rooms. When busy this can result in competing demands from different users with short periods to respond. There can be times when there are difficult customers to deal with or have to respond to incidents (eg first aid, stolen / lost items)

Work involves working evening, weekendsand Bank holidays when there may not be specialist knowledge at hand from other colleagues.

7. OtherResponsibilities:

  • Responsible for upholding Claridge House values
  • Responsible for ensuring that Claridge House policies and procedures our is adhered to in all aspects of the role
  • Responsible for ensuring that the Health & Safety Policy is adhered to at all times
  • Responsible for ensuring Claridge House commitment to sustainability is adhered to in all aspects of the role
  • To undertake reasonable duties and responsibilities commensurate with the post

8. Essential:

  • Flexibility is required as you will be working 5 days per week including split shifts, evenings and weekends.

CLARIDGE HOUSE

PERSON SPECIFICATION

Job Title: Assistant Manager
Date: November 2017

ESSENTIAL QUALIFICATIONS

  • Recognised catering / housekeeping and/or management qualification. I.e. BICS or NVQ level 3 or equivalent.

ESSENTIAL EXPERIENCE

  • Previous experience and/or management and/or housekeeping in a residential centre, hotel, school or care home.
  • Recruiting, managing and developing a team in a venue of comparable business size and standard.
  • Experience in budgets and purchasing.
  • Experience in food, service and cleaning.
  • Experience of delivering a quality service.
  • Be able to demonstrate good interpersonal, personnel management skills.
  • Experience of planning, implementing, maintaining and reviewing service standards.

ESSENTIAL SKILLS

  • Excellent line management and team leadership skills.
  • Able to monitor and manage all aspects of the financial parts of this role.
  • Excellent customer service. Ability to interact with guests as well as working well with a small team.
  • Able to communicate well both orally and in writing with people from a variety of different backgrounds.
  • Good communication skills, able to answer the phone and reply to emails in English.
  • Be self-motivated a pleasant and social attitude and impeccable references.
  • Good personnel management skills.
  • Able to adapt to an ever-changing environment.
  • Able to use general cleaning equipment safely and correctly.
  • Attention to detail in delivering service standards.
  • Good organisational skills, with an ability to take the initiative, manage priorities and work independently without direct supervision, and able to work as part of a team.
  • Kindness.
  • Clean driving license

DESIRABLES

  • Some basic knowledge of requirements for creating a healing environment.
  • Some knowledge of Quakers and Quaker practice.
  • Health and safety qualification.
  • Basis cooking skills.
  • Vegetarian cooking.

Job Description Agreement
Post holder:
Manager:
Date:

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