To Provide Technical Support for Existing and Future Zamtel ERP System Modules

To Provide Technical Support for Existing and Future Zamtel ERP System Modules

JOBDESCRIPTION

JOB IDENTIFICATION
Job Title / ERP Administrator
Name of Incumbent
Job Grade / ZT4
Level / Low
Department / Information Services
Section / Business Support Systems
Location / Lusaka
Date Described / 27/07/2012
Revision No. / ZT/SD/DM 1
REPORTING STRUCTURE
OVERALLPURPOSE
  • To provide technical support for existing and future Zamtel ERP System Modules
  • Ensure ERP System operations and changes are performed according to ITIL standards.
  • Assist in defining, developing and implementing new ERP System requirements

JOB SPECIFICATION
Minimum Qualifications /
  • A bachelor’s degree in Computer Science, Computer Programming, Information Systems.

Professional Registration /
  • CSZ/EIZ or any other recognised body

Minimum Experience /
  • Experience in Application Administration
  • Experience in Oracle and MS SQL Database Administration
  • Experience in Enterprise Resource Planning (ERP) administration.
  • Experience in Software Programming.
  • Experience with Linux Operating System.
  • At least 3 years’ experience in a computing environment as an administrator or software developer

Key Knowledge /
  • Computer literacy / computer skills for computer based jobs
  • Administrative / Clerical competence - skills to classify, arrange in an orderly fashion, arrange / prioritise and select
  • Knowledge of ERP preferably Oracle E-Business Suite
  • Programming and database upkeep knowledge
  • Linux Operating System knowledge

Key Skills /
  • Excellent interpersonal and communication skills, combined with an ability to fit in a dynamic teamwork and elaboration
  • General understanding of application maintenance, development, and change management methodologies
  • Strong analytical, verbal, and written communications skills
  • Mental and Physical Requirements: Ability to work under tight deadlines and ability to respond to high-priority situations
  • Action orientation / task focus
  • Ability to perform routine / repetitive work
  • Ability to deal with multiple priorities
  • Time management (achieves objectives within given time limits (e.g. timeous completion of tasks, planned maintenance) and able to prioritise tasks)

Key Attributes/Competencies /
  • Innovativeness
  • Quality focus (continuously seeks to deliver on time and to quality standards, i.e. demonstrates thoroughness, accuracy and reliability in execution)
  • Action oriented
  • Detail focus
  • Confident
  • Rule-follower
  • Compliant
  • Methodical and systematic

KEY JOB OUTPUTS
KEY PERFORMANCE
AREA(KPA’s) / OBJECTIVES / KEY PERFORMANCE INDICATORS (KPI’s) / WEIGHTING
  1. Oracle EBS Financials
/ To ensure all the pending issues are closed that is customisation of reports and process flows. / Transaction turn-around time of 15sec. / 20
  1. Oracle EBS Payroll
/ To ensure all the pending issues are closed that is customisation of reports and defining and reviewing of Elements which were defined. / Payroll being processed from Oracle EBS. / 20
  1. Oracle EBS Administration and Support.
/ Ensure that Oracle Application is accessible at all times to the users and resolution of queries within time. Also manage all configuration changes. / Uptime of the system of 99.9% / 20
  1. Oracle EBS User Training
/ Ensure that all Oracle EBS users are trained in a particular module / As per agreed timelines / 20
  1. Oracle EBS Data integrity
/ Support Oracle enhancements like integration to other system that is Billing and Point of Sale systems / Ensure the backups are done every day. / 20
TOTAL / 100

NOTE: Management may/will at its discretion change the KPIs and weighting as per dictates of the job and these would be signed for.

CONTENT ACCEPTANCE
Incumbent Signature
Date
Supervisor
Date
Chief Information & Services Officer
Date
Chief Human Resources & Administration Officer
Date

Human Resources (2012) Page 1 of 4

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