RETAIL
Job Title: / Assistant Charity ShopManager
Reporting to: / Charity Shop Manager
Location: / Dogs Trust Charity ShopNewbury
Hours: / 21.5 hours per week.
Revised: / May 2014
Summary
To assist in maximising the profits made for the work of Dogs Trust by recruiting, managing and motivating a team of volunteers as well as managing the shop premises and administration.
  • To assume control for the Shop Manager in their absence
  • To support the Shop Manager with the duties listed below.

Tasks and responsibilities
Business Focus
Commercial Acumen
  • Responsible for maximising shop profit through achieving/exceeding budgeted sales targets.
  • Effective control of shop controllable costs in line with budget.
  • Assist with accurate completion of weekly reporting requirements
Stock Management and Visual Merchandising
  • Maintain high levels of shop presentation through merchandising and housekeeping to agreed standards.
  • Utilisecommercial decision-making to drive best use of space available
  • Responsible for the pricing of items for sale according to guidelines
  • Manage stock process to ensure correct density levels, stock processing to agreed amounts and stock rotation system so that stock moves quickly as per guidelines
  • Promote seasonally appropriate merchandise
  • Assist in proactive stock generation
Marketing
  • Use appropriate forms of advertising to request stock
  • Promote the work of Dogs Trust at all times
  • Promote the store in the local community and social media
Personal Effectiveness
  • Play an active part in the leadership of the store
  • Problem solve through finding effective solutions to problems
  • Manage change successfully
  • Effective time management
  • Meet deadlines
  • Take ownership of your personal development
Relationship Management
Communication
  • Communicate effectively and clearly and in a professional manner with all stakeholders including by email, telephone and in person.
  • Update colleagues on business performance, new initiatives and other pertinent issues
  • Assist with cascading information to team as appropriate.
Volunteers
  • Assist in recruitment, training and retention of volunteers
  • Assist with the maintenance of a volunteer rota to ensure sufficient cover for the shop
  • Lead and develop the volunteer team in the shop encouraging effective communication, setting objectives, initiating work plans and helping to foster a positive team spirit through regular team meetings.
Customer service
  • Deliver market-leading customer service at all times
  • Deal with and resolve customer complaints in a timely and professional manner.
  • Ensure all volunteers maintain a high standard of customer care.
Critical thinking
  • Ability to make decisions based on analysis of sales data.
  • An awareness of local and national market trends
  • A strong sense of competitive spirit and desire to be the best
  • A strategic vision for your store
Operational Effectiveness
Premises Management
  • Ensure all shop equipment and facilities are in good working order
  • Escalate necessary repairs and maintenance
  • Take responsibilityfor shop premises in the absence of Shop Manager.
Security
  • Follow procedures to minimise the loss of stock and cash.
Health & Safety
  • Ensure that all staff and volunteers are aware of and adhere to Health Safety procedures.
  • Management and compliance of all Health Safety policies and procedures
Additional Tasks
  • Fulfill any other agreed duties that may at times be reasonably required that meet the needs of the business

Education & Training
 / A good standard of basic education, including “good” GCSE passes in both English and Mathematics / E
 / Skills / Abilities / Knowledge /  / 
 / Strong interpersonal skills with an ability to communicate effectively with a diverse range of people. / E
 / Excellent communications skills, both written and verbal / E
 / Self starter / E
 / Ability to recognise stock potential to generate income / E
 / Ability to handle money, keep records and organise work / E
 / Ability to analyse and make clear judgements / E
 / Ability to demonstrate presence of mind when working under pressure / E
 / Able to work as part of a team / E
 / Ability to motivate others / E
 / Good working knowledge of IT and Microsoft Office applications / E
 / Knowledge of product pricing / D
 / Good administrative and organisational skills. / D
 / Ability to manage ambiguity / D
Experience
 / Retail experience working within a modern retail environment / E
 / Experience of Charity shop retailing / D
 / Experience of working with volunteers / D
Other Requirements
 / Entirely trustworthy and honest / E
 / Tactful with “diplomacy” and a sense of humour / E
 / A flexible approach / E
 / Good general health since the job involves some heavy lifting / E
E =
ESSENTIAL / D =
DESIRABLE
Person Specification

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Job Description/Assistant ManagerDogs Trust/MD/03_08_2015