JOB DESCRIPTION
TITLE OF POST:
Team: / Westminster CAS Deputy Manager
Westminster Contact and Assessment Service (CAS)
Responsible to: / Westminster CAS Manager
Responsible for:
Job Purpose:
Salary:
Scale: / To take direct responsibility for managing the Rapid Response Outreach team. Other staff/students/volunteers as agreed with the CAS Manager
To assist the CAS Manager to deliver a consistent reduction in rough sleeping and associated street activity across the City of Westminster ensuring that those new or returning to the streets within this area are prevented from further rough sleeping.
To assist the CAS Manager in the effective management and operation of all CAS services including the North and South Outreach teams, the Migration Team and Strategy and Systems Team.
£34,254 - £39,855
NJC Scale PO 2/3

Organisational Responsibilities:

To assist the Westminster CAS Manager in the following:

a)  Supporting the mission statement and objectives of CSTM by the skilled leadership and management of a high quality and effective service within an operating environment which is complex and changing.

b)  Defining and implementing the team’s aims and objectives, contract commitments, operational policies and procedures in such a way that they contribute to the mission of CSTM.

c)  Ensuring that all activities within the team are effectively coordinated and maintain CSTM standards in terms of interfacing with service users, internal teams/colleagues, partner agencies and other stakeholders alike.

d)  Creating and maintaining effective partnerships in order to undertake joint work with local agencies and tackle the problems of rough sleeping and street activity in the area.

Deputy Manager Role

Assist the CAS manager to:

a)  Deliver a continual improvement of service effectiveness, ensuring that service users receive a high quality outcome focused service.

b)  Develop and maintain effective partnerships in order to undertake joint work with statutory, statutory funded and non-commissioned partners, attending external meetings and promoting a multi-agency response to tackling the problems of rough sleeping and street activity in the area.

c)  Enhance the quality of life for residents of the City of Westminster by contributing to cleaner, safer streets and reducing the level of anti-social behaviour; and assist in reducing the number of reasons for rough sleepers to come to, or remain on, the streets of Westminster.

d)  Ensure that services are run at full capacity at all times and that sufficient cover is provided during SWEPs, Audits and Operations

e)  Fully support the Metropolitan Police and the City Council to take appropriate enforcement action against those who behave in persistent anti-social behaviour that causes alarm and distress to residents, visitors, business community and other rough sleepers in the area, including providing service statements if required

Service Delivery

1.  Rapid Response Team

a)  Manage the rapid completion of needs led assessments when new rough sleepers are met to ensure an appropriate action plan is recorded on CHAIN within 24 hours

b)  Work to a flexible rota, undertaking 1 or 2 late shifts (shifts ending 3am) a week with the rest of the 35 hour week being used as required to meet the aims of the post

c)  Undertake the formal supervision, professional development and line management of workers (paid or unpaid) within the post-holders’ remit, including appropriate action to address problematic standards of performance in accordance with CSTM’s procedures.

d)  Develop and co-ordinate a rota ensuring street shifts both day and night are covered and are carried out between 4pm and 3am. Ensure that shifts for Rapid Response Outreach Workers as far as possible, follow a rolling 4 nights on 4 nights off shift pattern.

e)  Work alongside the Information and Advice Worker to ensure Chain (database) referrals are managed effectively, responded to within agreed timescales and analyzed to monitor progress and issues.

f)  Conduct thorough, needs led assessments and offer informed, accurate action plans to rough sleepers both on the streets and in CSTM’s night centre.

g)  Respond to referrals, contacting referal sources – e.g. rough sleepers, residents, businesses, members of the public - when possible to prevent rough sleeping as well as to feedback on contact outcomes

h)  Responsible for formal supervision, professional development and line management of workers (paid or unpaid) including appropriate action to address problematic standards of performance in accordance with CSTM procedures.

i)  Responsible for authorising financial transactions in line with team budgets and CSTM financial management policies

2.  General

a)  Responsible for the maximisation of the contribution of all workers (paid and unpaid) within the service to the overall effectiveness of CSTM.

b)  Reduce associated anti-social behaviour and rough sleeping hotspots in Westminster. Work alongside partners and the Hotspot Team, engaging the local community as well as statutory services with a view to delivering permanent solutions

c)  Alongside the Westminster CAS Manager, help facilitate pan-Westminster operations and audits

d)  Create and maintain effective partnerships in order to undertake joint work with statutory, statutory funded and non-commissioned partners, attending external meetings and delivering a multi-agency response to tackling the problems of rough sleeping and street activity in the area.

e)  Take part in a duty-management rota with the Outreach Manager and the Casework Coordinators.

f)  Facilitate supported reconnections of rough sleepers to the services and areas most appropriate for them

g)  Provide appropriate advice and support to our clients to enable them to improve their health and wellbeing

h)  Advise rough sleepers of, and assist them to obtain, their welfare, housing and related rights. Keep well informed of changes and developments in relevant legislation and benefits.

i)  Refer people to specialist agencies, such as substance misuse, welfare rights, advocacy, medical and legal services as appropriate.

j)  To plan and chair regular service user feedback meetings and to involve service users opinions in planning and service development wherever possible

3.  Team Support and Management

a)  To deputise for the CAS Manager in their absence including planning and chairing the all CAS team meeting and the CAS Managers Meeting.

b)  Day to day responsibility for team members including regular support and supervision, goal setting and evaluation.

c)  In conjunction with the CAS Manager and Coordinators, to undertake an analysis of training needs and facilitate involvement in internal and external training courses for Team Members.

d)  Ensure that lines of communication within teams and with other teams are maximised and efficient.

e)  Involvement in the recruitment and induction of new team members, students and volunteers.

4.  Internal Policy

a)  In conjunction with team members and the Director of Services, provide advice on the development of internal policies in relation to the team’s areas of responsibility.

5.  External Relations

a)  Establish and maintain a multi-agency problem solving approach with other voluntary and statutory bodies in meeting service objectives. In particular to liaise closely with other voluntary sector partners including The Passage, St Mungos, as well as the Joint Homelessness Team, the Metropolitan Police’s Safer Streets Unit and Westminster City Council.

b)  Involvement in fundraising/press activities as arranged with the Chief Executive/Director of Fundraising.

6.  General

a)  Implement CSTM’s Equal Opportunities and all other policies in all areas of work.

b)  Ensure that Health and Safety requirements are understood and complied with.

c)  Attend internal and external training courses

d)  Undertake any other duties that may reasonably be required.

THE CONNECTION AT ST MARTIN’S PERSON SPECIFICATION

Westminster CAS Deputy Manager

This person specification sets out the essential knowledge, experience and abilities needed by the successful candidate for this post. Please bear these points in mind when completing your application form, as these requirements will be taken into account at both the shortlisting and interviewing stages.

1.  Knowledge

·  An understanding of the causes of homelessness and the needs of clients with multiple needs.

·  An understanding of local/national strategies for addressing and preventing rough sleeping.

·  An understanding of what is required to ensure that a team works together effectively and communicates well with other teams and people within CSTM.

·  An understanding of the components that make up effective supervision.

2.  Experience

·  Significant experience of team management in a similar setting

·  Significant experience of face-to-face work with vulnerable people or those with multiple needs.

·  Experience of partnership working in a multi-agency setting

·  Experience of developing and improving services

·  Experience of supervising, supporting and motivating staff.

·  Experience of using computer packages for emails, word processing and spread sheets

3.  Abilities and Skills

·  An enabling approach to work with clients and an ability to work effectively with clients who display difficult and challenging behaviour.

·  An ability to relate well to the users of CSTM’s service and to build up supportive professional relationships with them.

·  An ability to work with staff in a participative and non-authoritarian manner.

·  An ability to demonstrate imagination, initiative and flexibility in problem solving in an environment of change.

·  Ability to communicate well orally and in writing, with clarity, coherence and relevance

·  A mature and thoughtful approach to the implementation of CSTM’s Equal Opportunities policy in all aspects of the job.

Westminster CAS Deputy Manager 2017