TITLE: Retail Manager

TITLE: Retail Manager

DEPARTMENT: Marketing

REPORTS TO: Creative Director/Co-Owner

EMPLOYMENT STATUS: Full Time

For more than two decades, our mission at Smuttynose Brewing Company has remained simple: to brew the best beer we can in a way we can be proud of. That includes honoring New England’s rich history of beermaking, respecting our environment and playing an active rolein our community.

SUMMARY:

TheRetail Managerwill oversee the daily operations of the Smuttynose Retail Store and work closely with functions/tour and hospitality staff to assure continuous, outstanding customer experience. The Retail Manager will manage all retail staff including two supervisory staff members (one retail supervisor; one tour supervisor) in meeting and fulfilling customer service expectations and sale goals. S/he will also be responsible for purchasing of merchandise and inventory at both Smuttynose and Portsmouth Brewery Retail Stores. Other responsibilities will include managing the E-Store, wholesale merchandise and visual merchandising. The ideal candidate will have at least 5 years successful retail management experience that includes supervisory responsibilities and experience purchasing merchandise and inventory control. S/he possesses experience implementing best practices, how to grow a brand and create a memorable, fun experience for our customers. Must have flexible schedule; willing to work all shifts: days, nights, weekdays and weekends as needed

RESPONSIBILITIES:

·  Develop business strategies to raise customer awareness, expand store traffic and optimize profitability

·  Meet sales goals by training, motivating, mentoring and providing feedback to sales staff

·  Purchase merchandise and beer; keep timely and accurate inventory count for both stores; keep abreast of market trends to determine the need for improvements in the store

·  Schedule retail and tour staff ensuring store is sufficiently staffed at all times.

·  Cash and sales reconciliation: supervise and accurately handle payment management including cash, credit cards and travelers’ checks

·  Work closely with Events & Functions Coordinator, Tour Supervisor and hospitality staff to ensure smooth operations and coordination among all customer service departments

·  Ensure e-store is maintained; including site updates and improvements, processing and shipping orders

·  Plan and oversee in-store promotional events or displays

·  Analyze sales and revenue reports and make forecasts; prepare and control the store’s budget aiming for minimum expenditure and efficiency; report on buying trends, customer needs and profits

·  Complete store administration and ensure compliance with policies and procedures

·  Ensure the store fulfils all legal, health and safety guidelines

POSITION REQUIREMENTS:

·  At least 5 years proven experience as retail manager and knowledge of retail management best practices

·  Must be highly reliable and responsible and possess outstanding communication and interpersonal abilities

·  Excellent organizing and leadership skills

·  Commercial awareness

·  Solid business acumen and computer skills

·  Interest in craft brews; drive and willingness to gain comprehensive knowledge of Smuttynose beers

·  Must have flexible schedule

Smuttynose Brewing Company (SBC) is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: SBC is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at SBC are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. SBC will not tolerate discrimination or harassment based on any of these characteristics. SBC encourages applicants of all ages.

Retail Manager Page 2 September 2016