Time Management Problem Solving & Decision Making

for Project Manager

Introduction

What makes this course stand out from other time management & problem-solving courses is that it focuses on a group or team approach to overcoming problems. Participants focus not only on using the right approach to problem solving, but also on seeking the expertise and views of all for productive use of time. By the end of the course, participants will have a solid foundation in problem identification, solution analysis, measurement techniques towards personal effectiveness.

This workshop teaches a simple, yet effective, time management techniques and four-step process for dealing with difficult operational problems that supervisors, team leaders, team facilitators, and team members often face.

Learning Objectives

Identify and explain the three basic elements of a work problem.

Managing time effectively and techniques in maximizing time utilization

Define a problem, identify root cause, and prioritize possible solutions.

Practice leading and participating in brainstorming sessions.

Learn to use the problem priority grid - a powerful tool for setting group priorities.

Use the measurement planning table to measure the success of solutions.

Practice using seven very practical problem-solving tools.

Understand and practice a four-step process for approaching, identifying, and solving difficult

operational problems in the work place.

Learn to teach others a systematic process to help teams or work groups approach and solve

problems.

Who Should Attend

This course is helpful to anyone who faces problems on the job. Because it focuses on team or group problem-solving efforts, it is particularly effective when an entire intact team can attend the session. The approach, skills, and tools taught in this course are applicable to any department, any area, and all

levels in the organization.

Course Outline

Module 1 : Personal styles and Self awareness

  • Recognising that we all have a filtered perception of the world and fall prey to habitual thinking patterns that may not be conducive to good decision-making
  • Thinking styles and how they impact approaches to decision making
  • Decision Making style questionnaire and personal implications

Module 2 : Time Management & Setting Priorities

  • Understanding Time Management & Personal Development
  • Effective versus Ineffective Time Management in Real Situation
  • Your Time Management System – Good or Bad
  • Time Management System & Tools for Workplace
  • Do & Don’t at Workplace
  • Staying Focus at Work
  • Techniques of Overcoming Confusion & Disturbance

Module 3 : Personal Work Planning & Organizing System

i) Planning

  • Personal Development Quadrant
  • The 80 : 20 Principle
  • Bridging Personal, Career & Personal Plan
  • Planning & Simplification of Plan

Workshop : Individual 80 : 20 Chart

ii) Getting Organized

  • Mindset & Mind Programing
  • Personal Grooming & CharacterBuilding
  • Workplace Support Network
  • Organizing Tools – Master Plan

Workshop : Visualization

iii) : Personal Action Plan (PAP)

  • Individual SWOT Analysis
  • Personal action plan for success

Workshop : Personal Plan

Day 2

Module One: A Team Approach To Solving Problems

  • The three basic elements of a problem
  • Some definitions
  • Element 1: The problem
  • Prioritizing problems
  • Element 2: The cause
  • Root causes
  • Element 3: The solution
  • The cardinal rule in problem solving
  • Some sample

Module Two: Problems Solving Tools

  • Seven problem-solving tools
  • Tool 1: Brainstorming
  • Tool 2: Cause and effect brainstorming
  • Tool 3: Problem priority grid
  • Tool 4: Measurement planning table
  • Tool 5: Nominal group technique
  • Tool 6: Bar charts
  • Tool 7: Factor rating
  • When to use the problem solving tools
  • Practice In Solving Problems

Group Exercise with Problem Solving Cases

PROGRAM SCHEDULE
Day 1
8:30 a.m. – 9:00 a.m. / Registration
9:00 a.m. – 10:15 a.m. / Training Start
10:15 a.m. – 10:30 a.m. / Morning Break
10:30 a.m. – 1:00 p.m. / Training Continue
1:00 p.m. – 2:00 p.m. / Lunch
2:00 p.m. – 3:30 p.m. / Training Continue
3:30 p.m. – 3:45 p.m. / Tea Break
3:45 p.m. – 5:30 p.m. / Training Continue
5.30pm / End of Day 1
Day 2
8:30 a.m. – 9:00 a.m. / Registration
9:00 a.m. – 10:15 a.m. / Training Start
10:15 a.m. – 10:30 a.m. / Tea Break
10:30 a.m. – 1:00 p.m. / Training Continue
1:00 p.m. – 2:00 p.m. / Lunch
2:00 p.m. – 3:30 p.m. / Training Continue
3:30 p.m. – 3:45 p.m. / Tea Break
3:45 p.m. – 5:30 p.m. / Training Continue
5.30pm / End of Training
Mr. RAJKUMAR

“High Expectations Are The Key To Everything”

M.SC (HRD), B.Econs, Adventure Learning (Aus)

Certified Trainer (PPT, Aus), Book Author

Performance Turn Around & Teambuilding Specialist

Cleverbridge Master Trainer

Mr. RajKumar holds B.Econs (Hons) & M.Sc (HR) from reputable universities. Further, he has commenced his second postgraduate program from University of Newcastle, Australia.

In the last 2 years, he is actively involved in performance turn around for many businesses, involving people development, sales improvement, operations efficiency and other crucial areas.

His early working experience was with a leading consumer product manufacturer as supervisor, than as Executive with OCL Capital before holding a key position as Research Manager for a UK based property consultancy firm. He was the Training Consultant for a 2nd largest Management Consultancy firm in Malaysia. In 1998, he joined as a Faculty Head & at the age of 31 became the youngest Chief Executive of a listed corporation. With years of working experience, he has managed more than hundreds of staff and deals with various matters such as organizational planning, quality improvement, service improvement, HR, and finance.

He has conducted training & development program for staff from Bank Negara, KWSP, Perodua, Procter & Gamble, UniAsia, SME Corporation, Maybank, BASF Petronas, Guiness Anchor, SOGO Steel, Malaysia Institute of BASF Petronas, MAS, Kian Joo, ICI Paint, International Paint, Flextronic, Panasonic, Prolintas, Europlastics, INTAN, IJN, MAS Cargo, Sime, Titan PP Polymer, Shum Yip Leong Rubber, Maybricks, GN Technology, HKT, Eastern Press, Sam Long Chemical, WCT Engineering, Plastik V, Rubelli, PEPS_JV, Erapoly, Barwil, Lumut Resort & many other companies.

While in career, he was involved in developing various business plans; joint venture, business financing, international expansion, new product development etc. For him, a good business & operations’ practices should incorporate the vision, mission and long term objectives of an organization. It should also blend with the short term interest of an organization; annual objectives, financial projection, staff development plan, marketing strategies, marketing intelligence etc.

He has been a good guide for businesses on methods to improve operations issues towards organizational success. He has conducted various training programs on HR, Corporate Planning, Organizational Behavior, Performance Management, Team building & Coaching. He is a registered Train the Trainer with Perbadanan Sumber Manusia Berhad (PSMB). He also provides local support as a senior lecturer for universities in AustraliaUK. He is a certified workplace trainer by Pan Pacific Training and NSW Vocational Education & Training Accreditation Board, Australia.

Trainer’s Biodata

Daniel has more than 26 years experience in the corporate world, out of which 11 years has been spent on coaching and training: teaching Management & Leadership skills, Communication Skills & Negotiation Skills - training Companies and individuals on Sales & Marketing, Course Consulting, Neuro-Linguistic Programming (NLP) and Sub-conscious learning skills. And in the process, continually coaching and motivating all his students, staffs and associates to learn, grow and expand their personal paradigms and horizons.

He also has extensive marketing and sales experience; from selling single course programs to education franchise businesses; as well as single pieces of equipment right-up to multi-million US dollar projects for more than 15 years. In his last major corporate appointment as Assistant General Manager of GEC (UK), Mahkota Technologies, where he was fully in-charge of both local and regional sales for his Division, he successfully managed over 15 different products and systems, with an annual turnover of RM60 million, for both the domestic and regional markets.

He is an engineer by profession and has completed his professional engineering degree, the Council of Engineering Institutions, UK., Part I & II within 2 years, one year short of the normal period of 3 years. As such he was awarded: Excellent Performance Award in the Professional degree. Positions held in the various multi-national corporate companies include from a young installation/service engineer to department manager & general manager of a leading MNC. Currently, he is a Certified Professional Trainer with the Malaysian Institute of Management (MIM) and Cambridge ICT. He is also a Certified Master NLP Practitioner of the National Federation of Neuro-Linguistic Psychology, USA.

He also specializes in Effective Communication & Negotiation skills, Management & Leadership Skills, Sales training applying Neuro-linguistic Programming and Subconscious Learning in order to accelerate adult learning. His other specialities include Functional & Instructional English for the Workplace, Effective English for Front-liners, Writing Skills, Presentation skills and Engaging Dialogue.

Daniel recognizes the great potential within each individual participant and he believes in making a difference in their learning through his personalised, demonstrative, practical and dynamic approach to make training an enjoyable and valuable experience. His passion for training stems from his innate desire to empower all those individuals who are keen to seek knowledge, wisdom and self improvement; so that they can be the person they need to be to have what they want.

Time Management, Problem Solving & Decision Making for Project Managers

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