Ticketing & Marketing Manager

POSITION SUMMARY:

The Ticketing & Marketing Manager is responsible for a high level of productivity and consistent excellence in customer service. S/he ensures phone coverage at all times, manages all aspects of building shows, adhering to ADA standards, leads in management of ticketing information systems and processes, and working in relationship with Ticketmaster and as a leader in the ticketing community. In addition, the position requires creative strategies for assisting promoter/users with sales campaigns, promoting individual events, and increasing organizational visibility and brand awareness through traditional outreach and social media including Facebook, and Instagram.

Marketing

  • With General Manager, and guidance from Board, develop overall marketing goals for the year.
  • Buy and schedule advertising, as well as, make additions to community calendars and free listings.
  • Implement promotions, creating an upselling program, and collecting, analyzing and using data.
  • Process accounts receivable and follow up communication with relation to receivables.
  • Design and/or coordinate the design of promotional material and follow through on production, submission, and impact. This includes print, digital, and social media.
  • Manage the Paramount Theatre Facebook and Instagram accounts in coordination with other social media efforts. Provide analysis throughout the year on Instagram customer base growth and response rates to campaigns and postings.
  • Develop audience surveys and other research, as need, to inform strategy and tactics.
  • Work with internal staff and promoters/renters to ensure website is updated as needed and as instructed.
  • Participate in planning, managing, and promoting of special events.
  • Provide multi-task support to the general manager, and board committees, as required.
  • Develop a bi-monthly report to the board of directors.

Customer Service

  • Provide the highest level of customer service and patron relations through verbal and written communications.
  • Maintain Box Office policies and procedures, including work schedules.
  • Proactively ensure brochures are available at the venue for display and distribution.
  • Maintain poster cases on outside perimeter of the theatre with current and upcoming show information.

Ticket Services

  • Work closely with promoters/renters on all aspects of ticketing including but not limited to pricing, scaling, discounts, ADA, show build, managing holds and releases, consignment, secondary sales set-up, audit, show settlement.
  • Recruiting, training, and evaluating staff.
  • Ensure all box office policies and procedures are up-to-date and are followed.
  • Maintain a secure environment for financial transactions.
  • Maintain all ticketing equipment, supplies, and printers.
  • Must be proficient in adhering to and keeping up with changes to the ADA.
  • Lead through development of improved processes to provide optimum accuracy, streamline operations, and enhance standards.
  • Develops and maintains favorable working relationships and open communication with all departments and employees.
  • Fosters an environment where communication is open, direct, and constructive on all levels.
  • Maintain a positive cooperative working relationship with Ticketmaster.

Knowledge, skills, and experience desired:

  • Five (5) year minimum related experience, preferably with a performing arts venue. This is a management level position.
  • 2 – 5 years of marketing experience, including, but not limited to; running promotions, planning special events and designing promotional material.
  • College graduate having a degree in a related field of performing arts administration, finance, computer science.
  • Strong attention to detail, ability to meet deadlines, and multi-task.
  • Works well under pressure.
  • Collaborative team player willing to go the extra mile.
  • High level of internal and external customer service.
  • Excellent with communication, both verbal and written.
  • Must be a problem solver and know when to take initiative.
  • Proficient with computer including Microsoft Office Suite, social media.
  • Must possess “big picture” thinking with long-range planning and vision.
  • Ability to problem-solve as it involves customers and patrons.
  • Using common sense with enforcement of policies and procedures, while understanding special circumstances may require creative solutions.
  • Knowledge and understanding of the Americans with Disabilities Act (ADA).
  • Knowledge of Ticketmaster ticketing system preferred.

HOW TO APPLY:

This job entails both daytime and evening hours and requires you to have the flexibility in having your weekday and weekend evenings free. Your schedule may vary based on the theatre’s event bookings.

Email your resume to: