Online Ordering
Upgrade Proposal
Prepared For:
Presented by:
June 26, 2017
This proposal will be honored for a period of (30) days from the date above.
All prices herein are the confidential property ofACME POSand are subject to change.
Project Summary
Assessment, Installation and Training
Fees for services detailed below are included in the cost of this sales contract, unless specifically noted otherwise.
Assessment: A system specialist from ACME POSwill assess the current cabling, power sources and condition of the Restaurant Manager POS System currently installed at the Chat ‘n Chew Restaurant to determine the optimal hardware configuration for upgrading the Restaurant Manager software installed on your server integrating it with the Online Ordering Service. (1hour)
System Configuration: A system specialistfrom ACME POS will install a static IP address on thededicated file server and update key settings in the Windows LogMeIn Central software installed on the server. (1 hour)
NOTE:The installation of new equipment to meet basic system configuration requirements for Online Ordering is outside the scope of this proposal and must be addressed in a separate document.
Software Upgrade & Programming: Your current Restaurant Manager user license will be upgraded with the Online Ordering interface. Additional database adjustments will be made to ensure your system is optimized for Online Ordering Services. (2hours)
Online Ordering Service Enrollment: ACME POSwill work with Action Systems, Inc. (ASI), to establish an Online Ordering Service account for Chat ‘n Chew Restaurantand will schedule a time for an online ordering specialist from ASI to speak with you about your Online Ordering Service Agreement and the introductory offer of 90 DAYS FREE SERVICE (1 hour)
Menu Optimization & Scheduling: Once a representative of Chat ‘n Chew Restaurant hasaccepted the terms of the Online Ordering Service Agreement, service provider, ASI, will optimize your menu for integrated Online Ordering and train you to upload photos and descriptions. They will also schedule your hours of operation and test the payment interface. Once basic functionality is established, you and select restaurant staff will be invited to review your online menu and request adjustments. If the scope of the requested changes require more than four hours programming time there will be no added fees but the “Go Live” date may need to be pushed back. (6 hours)
Online Ordering Training & Support: Live training in the basic operation of your Online Ordering Service will be offered by service provider, ASI. Chat ‘n Chew Restaurant will also be provided with a test link to your Online Ordering Service and may contact the service provider directly with any additional questions you may have about features & functionality. If you choose to enroll in ASI’s Enhanced Service Plan, you will also be trained to implement the marketing ideas covered in this document: (4+ hours)
NOTE: While your Online Ordering Menu is being optimized and for the first fourteen (14) days after “Go Live”, Online Ordering Support will be offered by the service provider, ASI. ACME POS will step in to provide an additional THREE MONTHS FREE SUPPORT after ASI’s support service ends. Once your coverage with ACME POSexpires, you may elect to enroll in one of our annual support plans or seek support on an “as needed” basis, as detailed on our website at
Customer’s Initials ______
Payment Terms
A payment of $995shall be made to ACME POSwhen this proposal is signed using the credit card account detailed in Addendum A.
This proposal does not cover the monthly service fees for the Online Ordering Service. Buyer is required to enter into a direct Online Ordering Service Agreement with Action Systems, Inc that stipulates the regular payment of a monthly service fee directly to Action Systems, Inc. Details regarding the monthly fee are detailed in Addendum A at the end of this proposal.
Customer’s Initials ______
Warranty Specifications
The software warranty is detailed in the in the terms of the Online Ordering Service Agreement that Chat ‘n Chew Restaurant enters into directly with service provider, Action Systems, Inc.
If necessary, ACME POSwill make minor configuration adjustments in your Restaurant Manager software at no charge for a period of 90 days after the Online Ordering upgrade is installed.
ACME POSwill provide software support and equipment repair services according to the terms of our Standard Support Plan detailed on the attached page unless Chat ‘n Chew Restaurant chooses to upgrade to our Premium Support Plan.
We are firmly convinced that our service and support is the best in our market place. We will provide references upon request. Our goal is to supply our customers not only with an upgraded point of sale system, but to build a relationship as your total solutions provider.
Customer’s Initials ______
Disclaimer
The Restaurant Manager POS software is certified to be PCICompliant on the date the Online Ordering upgrade is installed. However, the standards for determining PCI Compliance are set by the Payment Card Industry (PCI) and are not under the control of ACME POS. It is possible that these standards could change and/or that additional software updates or upgrades could be required to maintain PCI Compliance. The installation ofsuch updates or upgrades is not covered under the warranty.
ACME POSis prepared to suggest corrective measures to upgrade or repair faulty equipment or wiring but this proposal does not include any costs associated with these recommendations.
I have read and understand all of the conditions in this proposal and accept them as written:
Accepted by: Date: __ ___
Chat ‘n Chew Restaurant
Accepted by: Date:
ACME POS
ACME POS 1734 Elton Road, Suite 219 Silver Spring, MD 20910 800-356-6037
Online Ordering Upgrade
QtyDescriptionPrice
1Restaurant Manager version upgrade ($500/station)$1,500
(the v19 upgrade is required for Online Ordering integration.)
1Restaurant Manager™Online Ordering Setup Fee$995
(Does not include Service Fees that must be paid directly to
Service provider, ASI, on a monthly basis.)
1Manager Workstation (required for full PCI Compliance)$1,200
Dell Dual Core High Speed Processor, 2GB Ram, DVD/CD Burner
22” Oversize Widescreen Monitor, USB Keyboard & Mouse
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UPS Battery Backup / Power Conditioner
Report Printer: HPDeskJet 5650
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Restaurant Manager Backoffice Module
Restaurant Manager Reporting Interface
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Windows 10
NOD32 Antivirus Business Edition (1 year)
Microsoft Office, internet access, etc
Link to Unique Password Protected Online Ordering Account
Discount for equipment provided by buyer-$200
Report Printer: HPDeskJet 5650
15Hours Assessment, Installation & TrainingINCLUDED
3 Months FREE Online Ordering ServiceINCLUDED
(Coverage begins upon submission of Online Ordering Service Agreement)
2Weeks FREE Online Ordering SupportINCLUDED
(Service provider, ASI will be available for direct support services
for the first 14 days after the Online Ordering Service goes live. Additional
Support Services from ACME POS available per terms of
our Standard Software Support Planbelow.)
INITIAL INVESTMENT $3,495
Plus Local Sales Tax
NOTE 1: Monthly Service Fees detailed on attached Addendum to Online Ordering Service Agreement. These fees will be discounted by 40% for users that enroll in an Enhanced Service Plan with ACME POS.
NOTE 2: Restaurant Manager users with integrated Online Ordering are required to enroll in some sort of Annual Service Plan with ACME POS that covers, at a minimum, a monthly fee of $99/month for processing online orders as well as a monthly fee of $60/month for phone support during standard business hours. ACME’s Premium Plan, as detailed on our website, covers both these services (and more) at a cost of $300 per month
Addendum A
USER agrees that this page constitutes an Addendumto ASI’s Online Ordering Service Agreement which came into effect upon submission of the Online Ordering Confirmation Worksheet. USER agrees that the description of the Service Plan initialed below matches the description of the service selected on the Online Ordering Service Worksheet. USER agrees to pay the specified Monthly Fee for the service plan initialed below.
ASI agrees to waive this Monthly Fee for an Introductory Period of 90 daysafter submission of the Online Ordering Service Worksheet. Once this Introductory Period expires USER agrees to pay the stipulated Monthly Fee using the company credit card detailed below:
Card Type: ______
Name on Card: ______
Account #:______
Expiration Date: ______CIF/CVV: ______
Signature: ______
Email Address of Billing Contact: ______
Or, if you desire to have the fees automatically deducted directly from your bank account, (“ACH”) please provide the information below:
Bank Name: ______
Bank Routing #: ______
Bank Account #: ______
Unless other arrangements are made, fees will be deducted at the first of the month.
I have read and accept the terms of this Addendum which shall, effective immediately, constitute part of the Online Ordering Service Agreement already in effect between ASI and USER.
Signature: ______
Company: ______
Street Address: ______
City: ______State: ______ZIP: ______
Date: ______
Monthly Plan [Initials: ______]
USER agrees to pay a Monthly Fee of $99per month for basic processing of online transactions.
- Unlimited online orders. (No “per-transaction fee”)
- Mobile Ordering Capabilities for End-Users
- Orders integrated into client’s RM POS system
- Copy of orders sent to designated email account
ACME POS 1734 Elton Road, Suite 219 Silver Spring, MD 20910 800-356-6037