This document is a draft Scope of Services for a future solicitation and is subject to change without notice.
This is not an advertisement.
2.0 Scope of Services2.1Introduction
The County has approximately 28,000 employees across 25 departments that provide services to 2.3 million citizens. The Miami-Dade Information Technology Department (ITD) is responsible for providing technology support, infrastructure and integration for all departments. ITD, on behalf of all County departments, is soliciting proposals to select strategic technology partners for the purpose of obtaining information technology hardware and services in two defined groups as outlined below.
- Group 1: HP Servers and Storage
- Group 2: Maintenance and support of HP Servers and Storage
Currently, multiple contract sources are utilized to meet the operational technology needs of the County. It is anticipated that the contracts awarded as a result of this RFP will allow the County to continue standardization on HP servers and storage allowing for a lower total cost of ownership, greater efficiencies in product support, and a reduction in administrative costs. There will be only one Proposer awarded per group. As such, this RFP may result in the award of two separate contracts. However, as a result of the evaluation process, a single Proposer may be awarded in more than one group. The County anticipates that the awarded Proposers will be the Original Equipment Manufacturer (OEM) or an authorized reseller, agent, or dealer.
2.2Current Processes
The County currently accesses numerous contracts established by other entities that include multiple technology vendors in order to obtain HP servers and storage. In most cases, purchases are completed via spot market quotes. Previously, all County departments completed purchases independently. Purchases for IT Hardware are now being consolidated and completed solely by ITD. To make purchases, County departments initiate requests either by telephone or using ITD’s online internal service management solution. Once initiated, a work order is generated for each request. This work order is reviewed by ITD technical staff to confirm requirements. Once confirmed, a purchasing service request (PSR) is initiated and forwarded to ITD procurement staff. Procurement staff then completes spot market quotes and issues a resultant purchase order (PO). The PO is provided to the selected vendor via email for fulfillment.
2.3Groups
2.3.1Group 1 - HP Servers, Storage and related hardware
ITD has identified standard specifications for HP Servers and Storage as outlined below. The specifications are to be considered point in time specifications and will be used as a guide to evaluate responses. Proposers shall provide pricing for HP products only. Equipment that has not yet entered the production phases of the manufacturer is not to be included. Proposers are required to complete the price table included in Form B-1 to indicate their ability to meet the requirement.
The County anticipates an annual spend of approximately $_1.7_ million in Group 1. However, this figure should not be interpreted as a firm spend commitment. Option 1A accounts for approximately 10%, Option 2A accounts for approximately 10%, Option 3A accounts for approximately 5%, Option 4A accounts for approximately 9%, Option 5A accounts for approximately 4%, Option 6A accounts for approximately 2%, Option 7A accounts for approximately 4%, and Option 8A accounts for approximately 2% of the annual spend on servers. Option 1B accounts for approximately 27%, Option 2B accounts for approximately 27% of the annual spend on storage.
Proposers should use these figures as a guide when offering pricing in Form B-1.
Option 1A / HP ServersProduct No.: / (1) 813198-B21 HPE BL460c G9 E5v4 10/20Gb FLB CTO Blade
(1) 819842-L21 HPE BL460c Gen9 E5 -2680v4 FIO Kit
(1) 819842-B21 HPE BL460c Gen9 E5-2680v4 Kit
(16) 805351-B21 HPE 32GB 2Rx4 PC4-2400T-R Kit
(2) 785067-B21 HP 300GB 12G SAS 10K 2.5in SC ENT HDD
(1) 700764-B21 HPE FlexFabric 20Gb 2P 650FLB FIO Adptr
(1) 761871-B21 HP Smart Array P244br/1G FIO Controller
(1) 710608-B21 HPE QMH2672 16Gb FC HBA
(1) U7BR5E HPE 5Y FC NBD BL4xxc Gen9 SVC
Description: / VMware Server Configuration
Warranty: / 5 years - Next Business Day
Option 2A / HP Servers
Product No.: / (1) 813198-B21HPE BL460c G9 E5v4 10/20Gb FLB CTO Blade
(1) 819839-L21HPE BL460c Gen9 E5 -2640v4 FIO Kit
(1) 819839-B21HPE BL460c Gen9 E5-2640v4 Kit
(16) 805351-B21HPE 32GB 2Rx4 PC4-2400T-R Kit
(2) 781518-B21HP 1.2TB 12G SAS 10K 2.5in SC ENT HDD
(1) 700764-B21HPE FlexFabric 20Gb 2P 650FLB FIO Adptr
(1) 761871-B21HP Smart Array P244br/1G FIO Controller
(1) 710608-B21HPE QMH2672 16Gb FC HBA
(1) U7BR5EHPE 5Y FC NBD BL4xxc Gen9 SVC
Description: / Citrix Blade Server Configuration
Warranty: / 5 years - Next Business Day
Option 3A / HP Servers
Product No.: / (1) 813198-B21HPE BL460c G9 E5v4 10/20Gb FLB CTO Blade
(1) 819847-L21HPE BL460c Gen9 E5 -2637v4 FIO Kit
(1) 819847-B21HPE BL460c Gen9 E5-2637v4 Kit
(8) 805351-B21HPE 32GB 2Rx4 PC4-2400T-R Kit
(2) 785067-B21HP 300GB 12G SAS 10K 2.5in SC ENT HDD
(1) 700764-B21HPE FlexFabric 20Gb 2P 650FLB FIO Adptr
(1) 761871-B21HP Smart Array P244br/1G FIO Controller
(1) 710608-B21HPE QMH2672 16Gb FC HBA
(1) U7BR5E HPE 5Y FC NBD BL4xxc Gen9 SVC
Description: / SQL Blade Server Configuration
Warranty: / 5 years - Next Business Day
Option 4A / HP Servers
Product No.: / (1) 813198-B21HPE BL460c G9 E5v4 10/20Gb FLB CTO Blade
(1) 819838-L21HPE BL460c Gen9 E5 -2620v4 FIO Kit
(1) 819838-B21HPE BL460c Gen9 E5-2620v4 Kit
(8) 805347-B21HPE 8GB 1Rx8 PC4-2400T-R Kit
(2) 785067-B21HP 300GB 12G SAS 10K 2.5in SC ENT HDD
(1) 700764-B21HPE FlexFabric 20Gb 2P 650FLB FIO Adptr
(1) 761871-B21HP Smart Array P244br/1G FIO Controller
(1) 710608-B21HPE QMH2672 16Gb FC HBA
(1) U7BR5EHPE 5Y FC NBD BL4xxc Gen9 SVC
Description: / General Purpose Blade Server Configuration
Warranty: / 5 years - Next Business Day
Option 5A / HP Servers
Product No.: / (1) 755258-B21HP DL360 Gen9 8SFF CTO Server
(1) 818172-L21HPE DL360 Gen9 E5-2620v4 FIO Kit
(1) 818172-B21HPE DL360 Gen9 E5-2620v4 Kit
(8) 805347-B21HPE 8GB 1Rx8 PC4-2400T-R Kit
(2) 785067-B21HP 300GB 12G SAS 10K 2.5in SC ENT HDD
(1) 749974-B21HP Smart Array P440ar/2G FIO Controller
(2) P9D93AHPE SN1100Q 16Gb 1p FC HBA
(1) 734807-B21HP 1U SFF Easy Install Rail Kit
(2) 720478-B21HPE 500W FS Plat HtPlgPwr Supply Kit
(1) 734811-B21HP 1U CMA for Easy Install Rail Kit
(1) BD505AHPE iLOAdvincl 3yr TSU 1-Svr Lic
(1) U7AP9EHPE 5Y FC NBD DL360 Gen9 SVC
Description: / Rack Mount General Purpose Server Configuration
Warranty: / 5 years - Next Business Day
Option 6A / HP Servers
Product No.: / (1) 719061-B21HP DL380 Gen9 12LFF CTO Server
(1) 817927-L21HPE DL380 Gen9 E5-2620v4 FIO Kit
(1) 817927-B21HPE DL380 Gen9 E5-2620v4 Kit
(8) 805347-B21HPE 8GB 1Rx8 PC4-2400T-R Kit
(1) 724864-B21HP DL380 Gen9 2SFF Bay Kit
(2) 652564-B21HP 300GB 6G SAS 10K 2.5in SC ENT HDD
(12) 793699-B21HP 6TB 12G SAS 7.2K 3.5in 512e SC HDD
(1) 719073-B21HP DL380 Gen9 Secondary Riser
(1) 783007-B21HP DL380 Gen9 P840/440 SAS Cable Kit
(1) 785991-B21HP DL380 Gen9 12LFF SAS Cable Kit
(1) 733662-B21HP 2U LFF Easy Install Rail Kit
(1) 843199-B21HPE Smart Array P840ar/2G Controller
(2) 720479-B21HPE 800W FS Plat HtPlgPwr Supply Kit
(1) 733664-B21HP 2U CMA for Easy Install Rail Kit
(1) BD505AHPE iLOAdvincl 3yr TSU 1-Svr Lic
(1) U7AH5EHPE 5Y FC NBD DL380 Gen9 SVC
Description: / Rack Mount Storage Server Configuration
Warranty: / 5 years - Next Business Day
Option 7A / HP Servers – related equipment
Product No.: / 681844-B21HP BLc7000 CTO 3 IN LCD Plat Enclosure
571956-B21HP BLc VC FlexFabric 10Gb/24-port Opt
AJ716B HP 8Gb Short Wave B-Series SFP+ 1 Pack
455883-B21HP BLc 10G SFP+ SR Transceiver
733459-B21HP 2650W Plat HtPlgPwr Supply Kit
412140-B21HP BLcEncl Single Fan Option
456204-B21HP BLc7000 DDR2 EnclMgmt Option
677595-B21HP BLc 1PH Intelligent Power Mod FIO Opt
U3C35E HP 5y 4h 24x7 c7000 ProCare Service
Description: / HPE C7000 FlexFabric Blade Enclosure
Warranty: / 5 years - 24 x 7
Option 8A / HP Servers – related equipment
Product No.: / 681844-B21HP BLc7000 CTO 3 IN LCD Plat Enclosure
638526-B21HP BLc VC Flex-10/10D Module Opt
572018-B21HP BLc VC 8Gb FC 20-Port Opt Kit
AJ716B HP 8Gb Short Wave B-Series SFP+ 1 Pack
455883-B21HP BLc 10G SFP+ SR Transceiver
733459-B21HP 2650W Plat HtPlgPwr Supply Kit
412140-B21HP BLcEncl Single Fan Option
456204-B21HP BLc7000 DDR2 EnclMgmt Option
677595-B21HP BLc 1PH Intelligent Power Mod FIO Opt
U3C35EHPE 5Y PC 24x7 c7000 SVC
Description: / HPE C7000 Flex-10 and 8Gb FC Blade Enclosure
Warranty: / 5 years - 24 x 7
Option 1B / HP Storage
Product No.: / BW904A HPE42U 600x1075mm Enterprise Shock Rac
BW904A#001HP Factory Express Base Racking Service
TK808A HPE Rack Front Door Cover Kit
H5M58A HPE Basic 4.9kVA/L6-30P/C13/NA/J PDU
BW906A HPE 42U 1075mm Side Panel Kit
BW891A HPE Rack Grounding Kit
HPE StoreServ 8000 Hardware
H6Z03A HPE 3PAR StoreServ 8400 4N StorCnt Base
H6Z00A HPE 3PAR 8000 4-pt 16Gb FC Adapter
H6Z26A HPE 3PAR 8000 SFF(2.5in) SAS Drive Encl
K2P91A HPE 3PAR 8000 3.84TB SFF SS
K2R29A HPE 3PAR StoreServ RPS Service Processor
QK735A HPE Premier Flex LC/LC OM4 2f 15m Cbl
HPE StoreServ 8000 Licensing
L7B69A HPE 3PAR 8400 OS Suite Base LTU
L7B70A HPE 3PAR 8400 OS Suite Drive LTU
L7B73A HPE 3PAR 8400 Replication Suite Base LTU
L7B74A HPE 3PAR 8400 Replication Ste Drive LTU
L7B71A HPE 3PAR 8400 Data Opt St v2 Base LTU
L7B72A HPE 3PAR 8400 Data Opt St v2 Drive LTU
BD362AAE HPE 3PAR StoreServMgmt/Core SW E-Media
BD363AAE HPE 3PAR OS Suite Latest E-Media
BD365AAE HPE 3PAR SP SW Latest E-Media
HPE StoreServ 8000 Services
H1K92A3HPE 3Y Proactive Care 24x7 Service
H1K92A3#WSFHPE 3PAR Internal Entitlement Supp
H1K92A3#YNWHPE 3PAR StoreServ RPS Service Proc Supp
H1K92A3#YTAHPE 3PAR StoreServ 8400 4N Base Support
H1K92A3#YTJHPE 3PAR 8000 Drive Encl Support
H1K92A3#YTLHPE 3PAR 8000 4-pt 16Gb FC Adapter Supp
H1K92A3#YU2HPE 3PAR 8000 3.84TB SFF SSD Sup
H1K92A3#YV1HPE 3PAR 8400 OS Suite Base Support
H1K92A3#YV2HPE 3PAR 8400 OS Suite Drive Support
H1K92A3#YV3HPE 3PAR 8400 Data Opt St v2 Base Supp
H1K92A3#YV4HPE 3PAR 8400 Data Opt St v2 Drive Supp
H1K92A3#YV5HPE 3PAR 8400 ReplicationSuite Base Supp
H1K92A3#YV6HPE 3PAR 8400 Replication Ste Drive Supp
HA114A1#5XSHPE Startup 3PAR 84XX 4N StorCnt Bas SVC
HA113A1#5BYHPE Rack and Rack Options Install SVC
Description: / HPE 3PAR 8400 – SSD Tier2 VMware and Database storage
Warranty: / 3 years – 24 x 7
Option 2B / HP Storage
Product No.: / BW904A HP 42U 600x1075mm Enterprise Shock Rack
BW904A 001 HP Factory Express Base Racking Service
TK808A HP Rack Front Door Cover Kit
BW906A HP 42U 1075mm Side Panel Kit
AF547A HP 5xC13 Intlgnt PDU Ext Bars G2 Kit
AF523A HP Intelignt Mod PDU 3ph 48a Na/Jpn Core
HP 3PAR StoreServ 8200 Hardware
K2Q37A HP 3PAR StoreServ 8200 2N Stor Cent Base
H6Z00A HP 3PAR 8000 4-pt 16Gb FC Adapter
K2P94A HP 3PAR 8000 1.8TB SAS 10K SFF HDD
K2Q95A HP 3PAR 8000 480GB SAS MLC SFF SSD
H6Z26A HP 3PAR 8000 SFF(2.5in) SAS Drive Encl
K2R29A HP 3PAR StoreServ RPS Service Processor
QK734A HP Premier Flex LC/LC OM4 2f 5m Cbl
HP 3PAR StoreServ 8200 Software
L7B45A HP 3PAR 8200 OS Suite Base LTU
L7B46A HP 3PAR 8200 OS Suite Drive LTU
L7B49A HP 3PAR 8200 Replication Suite Base LTU
L7B50A HP 3PAR 8200 Replication Ste Drive LTU
L7B47A HP 3PAR 8200 Data Opt St v2 Base LTU
L7B48A HP 3PAR 8200 Data Opt St v2 Drive LTU
L7D49A HP Smart SAN for HP 3PAR 8xxx LTU
BD362AAEHP 3PAR StoreServMgmt/Core SW E-Media
BD363AAEHP 3PAR OS Suite E-Media
BD365AAEHP 3PAR Service Processor SW E-Media
HP 3PAR StoreServ 8200 Services
H1K92A3 HP 3Y 4 hr 24x7 Proactive Care SVC
H1K92A3#WSF HP 3PAR Internal Entitlement Purpose
H1K92A3#YM4 HP Smart SAN for HP 3PAR 8xxx LTU Supp
H1K92A3#YNW HP 3PAR StoreServ RPS Service Proc Supp
H1K92A3#YT8 HP 3PAR StoreServ 8200 2N Base Supp
H1K92A3#YTJ HP 3PAR 8000 Drive EnclSupp
H1K92A3#YTL HP 3PAR 8000 4-pt 16Gb FC Adapter Supp
H1K92A3#YTX HP 3PAR 8000 1.8TB 10K SFF HDD Supp
H1K92A3#YTY HP 3PAR 8000 480GB MLC SFF SSD Supp
H1K92A3#YUA HP 3PAR 8200 OS Suite Base Supp
H1K92A3#YUB HP 3PAR 8200 OS Suite Drive Supp
H1K92A3#YUC HP 3PAR 8200 Data Opt St v2 Base Supp
H1K92A3#YUD HP 3PAR 8200 Data Opt St v2 Drive Supp
H1K92A3#YUE HP 3PAR 8200 Replication Suite Base Supp
H1K92A3#YUF HP 3PAR 8200 Replication Ste Drive Supp
HA114A1#5XNHP Startup 3PAR 8200 2N StorCnt Base SVC
HA113A1#5BYRack and Rack Options Installation
Description: / HPE 3PAR 8200 – Tier2 General and File storage
Warranty: / 3 years – 24 x 7
2.3.2Group 2 - Maintenance and support of HP Servers and Storage.
ITD has identified standard specifications for HP Servers and Storage as outlined above. The specifications are to be considered point in time specifications and will be used as a guide to evaluate responses. Proposers shall provide pricing options for maintenance and support services for HP Servers and Storage. Proposers are required to complete the price table included in Form B-2 to indicate their ability to meet the requirement.
Feature / Foundation Care / Proactive Care / Proactive Care Advanced / Datacenter CareReactive
Enhanced call handling / No / Yes / Yes / Yes
Critical Event Manager & PIR* / No / No / Yes / Yes
ISV** Collaborative Support / Yes / Yes / Yes / Optional
Hardware support Levels, assigned/ pooled CE / CTR/24x7/NBD*** / CTR/24x7/NBD / CTR(assigned)/24x7/NBD / CTR(assigned)/24x7/NBD
Proactive
Proactive Resources / No / Pooled Technical Account Manager (TAM) / Assigned Support Manager (ASM) / Assigned ASM/TAM
Remote Support Technology / Recommended / Required / Required / Recommended
Incident Reports / No / Quarterly / Quarterly / Quarterly or as Agreed
FW/SW Version Mgt / No / Semi-annual / Semi-annual / Optional
Proactive Scan / No / Semi-annual / Semi-annual / Optional
Support Planning & Reviews / No / No / Semi-annual / Quarterly or as Agreed
Flexible technical advice & assistance / No / No / 10 credits per device**** / Optional
Technical/Operational Assessments / No / No / Optional using credits / Optional
Packaging and pricing / Per device price
3-4-5 yr Care Packs / Per device price
3-4-5 yr Care Packs / Per device price
3-4-5 yr Care Packs / Custom price, contract
Add-on Care Packs
The County anticipates an annual spend of approximately $400,000 in Group 2. Servers maintenance and support account for approximately 40%, Storage maintenance and support account for approximately 60%. Proposers should use these figures as a guide when offering pricing in Form B-2, and shall not be interpreted as a firm spend commitment.
2.3.2.1Minimum Maintenance Support Services Requirements
Proposers shall include their proposed Maintenance Support Agreement as part of their proposal submission package.
The following HP maintenance support services programs shall be provided, at a minimum:
*Post Incident Reviews
**Independent Software Vendor
***CTR: Call-to-repair, NBD: Next Business Day
****A device means a configured device i.e. chassis configured with components and software
Periodic updates of the Software that may incorporate:
-Correction of any substantial defects;
-Fixes of any minor bugs, patches, firmware upgrades
Updates to the system must be provided as determined by legally mandated requests.
2.3.2.2 Maintenance and Support Pricing:
The County prefers that the Maintenance and Support Pricing fees be adjusted annually. At the beginning of each maintenance renewal period, the County would like to have the right to adjust the number of equipment and the type of maintenance program each group receives, without incurring any type of additional fees or penalties if the number of equipment under maintenance is to be reduced. Also, if new equipment is purchased and comes out of warranty and/or equipment gets replaced, the County prefers that the maintenance fees be pro-rated to make them coterminous with the rest of the equipment that is currently under maintenance.
2.4Warranty Services To Be Provided (Group 1)
The selected Proposer shall include Warranty Services to be provided by the OEM on the equipment purchased via the resultant contract. Proposers should provide a detailed description of ALL different warranty options that they are capable of providing in Item No. 10 and Item No. 11 of the Proposer Information Package for Group 1.
2.5Maintenance and Support Services To Be Provided (Group 2)
The selected Proposer shall be responsible for providing Maintenance and Support Serviceson HP servers, storage and hardware network. Proposers should provide a detailed description of ALL different Maintenance and Support Servicesoptions that they are capable of providing in Item No. 12 and Item No. 13 of the Proposer Information Package for Group 2.
2.6Planning Services To Be Provided (Group 1)
The selected Proposer shall be responsible for providing stewardship activities and technology roadmaps to allow the County to properly plan for and manage technology initiatives. These services shall include meetings conducted at regular intervals and advanced notification of product releases. Proposers should provide a detailed description of the planning services offered in Item No. 12 of the Proposer Information Package for each Group.
2.7Leasing Services To Be Provided (Group 1)
At any point during the term of the resultant contract, the County may require a leasing alternative for hardware purchases. The County does not accept third party leases and requires that all leases issued be secured by the selected Proposer to allow for single stream billing. Proposers should provide a detailed description of available leasing services in Item No. 13 of the Proposer Information Package for Group 1.
2.8Professional Services To Be Provided (Group 1 and 2)
ITD may require additional services, including but not limited to installation, consulting services, training, etc. The selected Proposer should provide professional services to allow the County to continue with internal support processes. Proposers should provide a detailed description of any professional services offered, and respective prices/rates in Item No. 14 of the Proposer Information Package for Group 1, and in Item 14 of the Proposer Information Package for Group 2.
2.9Dedicated Personnel Requirements (Group 1 and 2)
The County requires access to dedicated sales and product support staff to facilitate operations, Monday through Friday, from 8am to 5pm, Eastern Standard Time. This may include administrative support staff to provide the County with order status, delivery information, back order information, pricing, product offerings/exclusions, contract compliance requirements and general product information as well as product support staff such as systems engineers and product specialists. The County will also desire to have remotesupport 24 x 7. Proposer should provide a detailed description of dedicated personnel in Item No. 5, Item No. 6 and Item No. 7 of the Proposer Information Package for each Group.
2.10Inventory Requirements (Group 1)
The County may have an urgent need for hardware or spare parts that requires immediate fulfillment in order to avoid operational interruptions. To accommodate such needs, the County requires local inventory provided by the selected proposer, and would like to evaluate what proposers can offer for on-site inventory.
Proposers should provide a detailed description of the inventory options that are available to the County in Item No. 15 of the Proposer Information Package for Group 1.
2.11Trade-in Equipment (Group 1)
The county may trade-in HP hardware during the life of the contract. Proposers should provide a detailed description of their trade-in practices in Item No. 17 of the Proposer Information Package for Group 1.
2.12Cloud Services (Group 1 and 2)
The Count may procure Cloud Products and Services during the life of the contract, and may reach out to the awarded vendors and request pricing. Proposers should provide their terms and conditions for Cloud Products and Services in Item No. 18 of the Proposer Information Package for Group 1, and in Item 16 of the Proposer Information Package for Group 2.