Interaction Client Mobile Web Edition Help
This document includes the following sections:
Log in or out of Interaction Client Mobile Web Edition
Set your Status
Set Status Details
Understanding Calls in Interaction Client Mobile Web Edition
Make a Call
Listen to or Delete a Voicemail
Search a Directory
View Call History
About Interaction Client Mobile Web Edition
Log in or out of Interaction Client Mobile Web Edition
On your mobile device, navigate to Interaction Client Mobile Web Edition.
Select the Station Type of Stationless or Remote Workstation (provided by your administrator). The login window opens.
Enter your Interaction Client User ID.
Enter your Interaction Client Password.
Enter the IC server Host.
If you chose Remote Workstation, in the Station field enter the remote workstation. Optional: In the Remote Number field enter the remote telephone number to which the IC server should route calls. When you log into a remote workstation, calls made to your IC extension or telephone number will be routed to the number you enter in the Remote Number field.
Optional: If you chose Stationless, to receive calls made to your IC extension or telephone number, select Fwd incoming calls and in the Fwd Number field enter the telephone number to which you want Interaction Client Mobile Web Edition to forward your incoming calls. If you do not want calls forwarded to you, leave these options blank.
To direct Interaction Client Mobile Web Edition to automatically log you in with these credentials in the future, select Login automatically.
Click Login.
To log out, click Logout.
Set Your Status
In Interaction Client, you can set your status. Status controls the announcement of your availability to people who call you. When your status is one of the "do not disturb" statuses, callers hear your status, such as "Bob Jones is out of town." Then they are directed to your voicemail to leave a message.
To set your status:
From the main menu, click My Status. The My Status menu opens.
Click the Status dropdown list and select a status.
Depending on the status you choose, you can optionally enter details such as notes, length of time in status, and
forwarding telephone number. For more information, see Set Status Details.
Click Update to update your status and return to the Main Menu.
Set Status Details
Depending on the status you select, you can set details including status notes, forward number, and date and time you will become available. The date and time information you enter is played for all your incoming calls while in this status.
To set status details:
From the main menu, click My Status. The My Status menu opens.
Click the Status dropdown list and select a status.
Complete the status details in the fields as described below:
Notes: Enter any additional information on your current status.
Until: Depending on the selected status, you may select the first dropdown menu and select the Date, and the second dropdown menu to select the Time.
Forward Number: This is enabled only for selected statuses such as Available, Forward. Enter a telephone number to which calls can be forwarded.
Click Update to update your status and return to the Main Menu.
Understanding Calls in Interaction Client Mobile Web Edition
When you log into Interaction Client Mobile Web Edition as Stationless, outbound calls are made, and subsequently logged by your cell phone carrier, directly from your phone to the number you call. For example, if you call John Doe in Kalamazoo using Interaction Client Mobile Web Edition through a Stationless login, your cell phone carrier will calculate the usage as a call to Kalamazoo, even though you dialed the number through Interaction Client Mobile Web Edition.
When you log into Interaction Client Mobile Web Edition through a Remote Workstation, all calls are routed through the IC server. Following the example above, when you call John Doe in Kalamazoo using Interaction Client Mobile Web Edition through a remote workstation, the IC server calls your cell phone and after you pick up the call, it connects you to John Doe. Your cell phone carrier will calculate the usage as a call from the IC server to your phone, not a call from your phone to Kalamazoo.
In either case, normal cell phone carrier billing rates apply and depending on the location of the call recipient (for stationless logins) or your IC server (for remote workstation logins), may include long-distance or international rates. In addition, calls made from the IC server will appear on Interaction Center reports, but calls made from a stationless login will not.
For more information on making calls in Interaction Client Mobile Web Edition, see See Make a Call.
Interaction Client Mobile Web Edition
Make a Call
If you are logged into a remote workstation, you can make a call from Interaction Client Mobile Web Edition. This feature is not available for stationless logins.
To make a call:
From the main menu, click Make a Call. The Make a Call window opens.
In the Dial a number: field, enter the telephone number you want to call and click Dial.
Optional: Under Recent Calls, you can call the number associated a recent telephone call by clicking any of the phone number "hotlinks."
Click Return to Previous Page to return to the Make a Call window, or click Home to return to the main menu.
Listen to or Delete a Voicemail
You can listen to and delete new and saved voicemail messages.
To listen to or delete a voicemail message:
From the main menu, select Voicemail. The Voicemail window opens and displays a list of new and saved voicemail messages.
Select the voicemail for playback.
In the Play to number: field, enter the telephone number on which you want to hear the voicemail, then select Play.
Optional: If you are logged into a Remote Workstation, you can send the voicemail to that station. Under the Remote Workstation name, select Play.
Optional: To delete the voicemail, select Delete, then select the OK button.
To view other voicemail messages, select Return to Previous Page, or to close the Voicemail window, select Home.
Search a Directory
Each directory contains a list of names. You can call the number associated with the name by clicking a name or any of the phone number "hotlinks."
To search for a contact in a directory:
From the main menu, click Directory Search. The Directory Search menu opens.
Click the Directory dropdown menu and select a directory from which to search.
Optionally enter any information about a contact in the search fields. In the First Name and Last Name fields, enter the contact’s first and/or last name. Or in the Extension field, enter the contact’s telephone extension. Or in the Department field, enter the contact's department name.
Note: Contact data is not required to execute a directory search. If all fields are left blank, Interaction Client Mobile Web Edition returns all contacts within the directory.
Click Search. The Search Results window opens and displays matching contacts.
From the Search Results window, you can:
Click a contact’s default number to dial it.
Click a contact’s default e-mail to send an e-mail message.
Click a contact name to view the details about the contact, dial any other phones listed for this person, and send e-mail messages to business address.
Note: The information available depends on the type of contact entered. For example, if the contact is a business, then status information does not appear.
Click Home to return to the Main Menu.
View Call History
The Call History page displays a list of your most recent incoming and outgoing calls.
To view your call history:
From the main menu, select Call History.
Scroll up/down until the desired call history is located.
Optional: You can call the number associated with the call history by clicking a name or any of the phone number "hotlinks."
Click Home to return to the Main Menu.
About Interaction Client Mobile Web Edition
To view details about Interaction Client Mobile Web Edition, including version number, copyright details, and current session information, from the main menu select About.