THE WREKIN HOUSING TRUST HOUSING ASSISTANT

PERSON SPECIFICATION

EXPERIENCE

This job provides a “first step” and an excellent opportunity to enter into the social housing profession, and as such we acknowledge that some applicants will not have had a great deal of housing or work experience. Positive attitude and demonstrable commitment to working in a demanding, customer-focussed environment will be vital.

QUALIFICATIONS

  • 2 GCSEs Grade “A - C” in English and Mathematics essential, 3 A levels grades “A – C” aredesirable.
  • 1 years experience of working in a customer focused environment,desirable
  • Driving Licence is Essential

SKILLS AND ABILITIES

  • Skill in building rapport & relationships with a wide range of customers and staff. Ability to work well in a team.
  • Good communication skills, both verbal andwritten.
  • Ability to use I.T. including Word, Excel and Outlookapplications.
  • Ability to work quickly and accurately, on a range ofduties.
  • Ability to prioritise and persist diligently with a varied caseload, ensuring tasks are completed in a timelymanner.

COMPETENCIES

  • Adheres to and promotes the Trust’s business values. Deals with customers and colleagues with commitment, integrity andrespect.
  • Recognises and respects the individual value of all employees. Adopts an open, flexible and receptive approach to working withothers.

  • Produces accurate and high quality work. Uses initiative and consults with manager whererequired.
  • Articulates opinions and information confidently and clearly. Actively listens to the communications ofothers.
  • Supports and shares information with team colleagues, actively participatingin decision-making and problem solving to improveservices.
  • Assists in identifying problems, offering appropriate ideas to resolvethem.
  • Demonstrates judgement and the ability to contribute to decision-making at a local level. Seeks advice and information when appropriate.
  • Is aware of main company objectives, demonstrating flexibility in task management and priorities as required. Contributes ideas to facilitate change and improve services.