The VIDEOS AREN'T WORKING properly! What's wrong?
All videos work except one specific video/series.
Please first check if the season for the show you are attempting to view is dubbed in another language. In order to view these International Dubs you will have to make sure the dubbed language matches your preferred language in your settings. (If you are attempting to view English dubs, make sure your preferred language is set to English)
PLEASE NOTE:
This issue may commonly occur on series such as Mob Pyscho 100, Konosuba, Re:Zero, and any other series with international dubs. For more information click here.
If it's just one video then you should contact us to tell us the specific video you had trouble with, as well as what device you are watching on, so we can check the encoding of the video.
No videos work. They won't play at all.
If you are on a console:
On your console, clear your CACHE, and then delete the APP DATA (in that order) before uninstalling, deactivating/unlinking your device from the My Devices page, and reinstalling the Crunchyroll app.
Mobile users:
Please see the Android or IOS section of our Knowledge Base.
If you are on a computer using a browser:
Make sure your browser is up to date. See supported browser versions here.
Disable any browser extensions (or try incognito mode).
Try more than one browser.
Most videos play but stop and start or jump to the next episode.
There are three more areas that can have issues when streaming videos. You will need to check your network connection (usually your WiFi), make sure you are connecting to the right servers and, if probably still arise, try lowering quality settings.
WiFi
Your device needs a stable connection. All you can do to resolve this is to make sure your connection is as stable as can be and try again. A common issue is other people streaming video on the same home wifi.
Getting to the right servers:
Because the servers for various devices are all located in different parts of the country, sometimes it's a matter of pointing to the right DNS server.
Changing your router's DNS should resolve this. You’ll find complete instructions on how to change your DNS by using OpenDNS.com's all-encompassing guide (). You should try this first, if in the USA and Europe. If this doesn't seem to help, you can try Google's Public DNS ().
Lowering Quality Settings
Video quality should be set to "auto" by default, however sometimes an unstable connection may still cause hiccups in the quality selection and cause lengthy buffering times. On mobile devices this may cause the video to stop and say "This video is taking a while to load...". Try setting the quality to a low setting and see if that alleviates the buffering/loading issues.
The new video player on web browsers is missing features/not working properly.
Our new video player has just rolled out and new features are already on their way. If you have any questions about the player, please see our New Video Player FAQ.
To find more FAQ’s and knowledge base questions and answers, access the rest of our knowledge base.
To check out the forums, find shared answers from other users, or post a question about shows and other interests, check out Crunchyroll forums.
If you still need further help, need something changed regarding your account, or would like to contact us directly, please contact us with the details.