The Tenant Portal

The Tenant Portal is a 24/7 online reference system for the tenant members. Each member will have their own username/password. Once logged in, the tenant can:

  • Make a single or reoccurring payment
  • View their payments and charges
  • Log a maintenance request
  • View property and lease related documents
  • Send a communication to the property manager

Logging In

Tenants can login using your email address password. Use the “Forgot your password?” link if you forgot your password and follow the steps outlined in the email.

NOTE: Co-Signers are not given direct access to the Tenant Portal. Only the primary lease holder has access.

My Account

  • This view shows general information and quick links to other actions such as adding a payment account, making a payment, viewing the lease details and editing contact information
  • You can set your photo though Facebook
  • If you have a question and don’t want to send an email you can start a conversation with the property manager using the “New Conversation” link.
  • My Contact Information: You should take a moment to update this information with your permanent/home address and confirm that your phone number/s is/are correct

My Rental

  • Shows information about the lease, including charge details and payments.
  • You can print a copy of your ledger using the “Print” button
  • You can setup a payment account or make a payment using a payment account you already setup.

Maintenance

  • You can view previously logged maintenance requests or log a new request
  • If the maintenance request is Open you can update the information about the request, such as the priority or upload a picture of a damage area. If the request is closed you can view the details and resolution details of the request.

Log a New Maintenance Request

  • When logging a new maintenance request, be as specific as possible with the location (Room 100, Kitchen, North Bathroom, etc) and description (what needs repaired or updated).
  • Include updated contact information
  • Set the priority to indicate the urgency of getting the maintenance request completed
  • Specify when our maintenance crews would be able to work with you to resolve this matter
  • Attach any documents or pictures that pertain to the maintenance request

Documents

  • Building Documents: include general building information such as the Welcome Packet, Move Out guide, Emergency Maintenance guide and information for breaks
  • Lease Documents: includes a scanned copy of the lease as well as any amendments or addendums or letters/notices that the property manager makes visible through the Tenant Portal.

Setting Up Payment Information

  • Online payments can only be made using a checking or savings account. Credit card payments are NOT available.
  • The Billing Information is VERY important. This is the address connected with the bank account being used which may be the permanent/home address and not the building address. The bank may reject the payment if the address is not what they have on file.