Rules and Regulations

CLB Level: 4
Essential Skills Focus:
Thinking Skills (Discuss purpose/rational behind certain rules), Oral Communication (discussion)
Working with Others (working in a group)
Document Use (Reading and interpreting rules)
Task:
-Role Play a Front Desk worker who has varying situations to handle
-Read, interpret and enforce rules
-Communicate with people in a respectful and appropriate manner
Purpose: Students will
  • Learn appropriate techniques for dealing with the public
  • Understand, apply and enforce safety rules in the workplace
Materials:
-YMCA rules
-Interpreting Rules and Regulations info
-Accompanying scenarios
Learning Style: Auditory, visual
Time: 1-2 lessons / Method:
  • Ask students about rules they’ve had to apply/enforce in their previous workplaces
  • Discuss jobs where workers have to enforce rules on the public. What are some examples of safety rules? Ex. A police officer enforcing the seatbelt rule.
  • Review information provided on the first attached sheet in this lesson entitled: Interpreting Rules and Regulations
  • Go over vocabulary and information in the rules provided
  • In small groups, students can choose 3 rules and discuss the rational/purpose behind each rule
Example: Running on the pool deck could result in a serious injury as the surface is usually wet
  • Read the scenarios with the students
  • Have students work in small groups to answer the accompanying questions on each scenario
  • Jig-saw ~ students can mix groups and share what their group’s responses were; compare answers
Follow Up: Role-play a few of the scenarios provided. Set up a front desk station in the classroom and write the rules on the board/chart paper for easy referral
Debrief/Transfer: Encourage students to look for
rules/signs in the community (i.e. parks). Have them copy
the rules and bring them to class to share.

Interpreting Rules and Regulations

Most companies have rules and regulations. Employees are responsible for understanding these rules and carrying them out.

As an employee, you may have to make decisions that people will not like.

Company rules are usually written out somewhere. You have to read them and understand them. Sometimes an understanding of more than one rule is required to make a decision.

The rules below are the rules for using the YMCA swimming pool. Pretend you are a Front Desk Employee. Read over the rules for using the pool and decide how you would handle different problems.

Pool Rules

  • Height and age requirements must be met
  • When emergency alarm sounds, clear the pool immediately
  • Walk on the pool deck – don’t run
  • No spitting, spouting of water, pushing and horseplay
  • No street shoes on pool deck
  • Loud, abusive language – NOT PERMITTED
  • Use of inflatable toys, buoyant objects and skin diving equipment must receive lifeguard permission
  • Proper swim attire is required
  • Infants must wear proper fitting leak-proof swim pants
  • Have fun and respect others

Patrons Please Note

Children age seven (7) years and older are to use gender appropriate change rooms

Thank you for your cooperation

Do not leave valuables in lockers

Checking envelopes are available at front desk

Some of our patrons suffer from allergies

Please use cosmetics in the wet washrooms only

Name:Date:

Scenario 1

This is your first week on the job. You are aware that a rule states: Proper swim attire is required

It has come to your attention that a teenage girl is wearing a baggy t-shirt over her swimsuit while swimming. You are not sure if this is appropriate, clean or safe. However, you realize she may not be comfortable wearing only a bathing suit.

How would you handle this situation?
Would you allow her to use the pool? Why or why not?

Scenario 2

Suppose Clive O’Connor, 14, wants to use the pool. On one occasion last year Clive went off the high diving board wearing a blindfold. You have told Clive to cut out that behavior in the pool and he has been good since then. Clive is acting in a polite manner and is following the rules.

What would you decide? Explain your reasoning.
A. He can use the pool.

B. He cannot use the pool.

Scenario 3

A senior citizen is very upset. Her locker was broken into and her purse was stolen-she was carrying $80 in cash. She believes the YMCA should reimburse her because the theft happened at their facility.

Would you contact a supervisor and request reimbursement? Why or why not?

Scenario 4

A young woman complains that there is a boy in the woman’s change room who appears to be around 9 years old. He is with his mother. The young woman feels uncomfortable changing.

What would you do in this situation? Explain your reasoning.

Scenario 5

A regular swimmer complains that there is a patron who always sprays cologne in the change room at 7:00 a.m. The scent is very strong and it causes the swimmer to have difficulty breathing.
What options would you give the man who is using the cologne?

WinnipegSchool Division Adult EAL ProgramEssential Skill Focus: Oral Communication / Thinking Skills

Author: Dayna GrahamCLB level: 4