In SafeCom Go Canon version 20*15 there is a problem if the Location field is empty on the Main Canon webpage. The SafeCom Go Canon version 20*15 will copy the location value from the main Canon webpage to the Location field in the SafeCom Go Canon configuration page. If however the Main Location field is empty, then a null value string is inserted in the SafeCom Go Configuration location field.

This null value string results in a Http: 500 error when attempting to open the SafeCom Go Canon Configuration page in an Internet browser.

The problem is fixed in version 20*16

How the problem looks like:

The workaround is either to ensure that the Location field in the Main Canon webpage is filled out, or manually use scdevutil(SafeCom Device Utility program), to add in a Location value in the SafeCom Go Canon setting.

Either workarounds will bypass the Http: 500 error.

  1. First Workaround: Ensure that the location field on the Canon main webpage is not empty:
  2. Login at the Canon device webpage:
    example
  3. If prompted for login, make sure to login as an administrator
  4. When Logged in, then In the right hand side of the screen, click the Settings/Registration
  5. In the left hand side, in the Management Settings section, click the “Device Management”
  6. Then click the “Device information settings”
  7. Make sure to fill in something, like “Building 4 basement” or the like
  8. When text has been entered in the Location field, click the OK button in the upper right corner.
  9. Done.
  10. Second workaround: Ensure that the Location field is filled out in the Configuration part of SafeCom Go Canon using scdevutil
  11. From your SafeCom server go to Start, Run, and type in scdevutil <Enter>
  12. The SafeCom Device utility program starts up.
  13. In the Device utility, type in the IP. Adr. of the Canon device, and click Add

  14. The device is then added to the list.
  15. Now rightclick the newly added device and choose “Edit Configuration”
  16. Scroll to the <Device> <Location</Location> section and fill in a string value e.g. like this:
  17. And hit the Update button.
  18. If prompted for login, login as admin and most likely nimda as password.
  19. Device is getting configured:
  20. And when done, you can press the OK button,
  21. And then press the Cancel button to return to the device list overview.
  22. The SafeCom Device Utility can then be closed.